MSI Group Ltd
3.8 out of 5 stars.
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MSI Group Ltd Employee Reviews

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United Kingdom10 reviews

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3.8Work-life balance

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Nice to deal with

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Lovely reactive staff who genuinely care about you as a person. Freelance medical write CERs for a 3rd party. Managed by MSI Always free to chat which is good as remote working
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Fun, management weak, no flexibility unprofessional

Management lazy no clue of there own job. Certain staff under valued no pay rise, no flexibility, HR is very one sided, no reward no bonus, no training


Some good people


Long hours no flexibility no pay rise poor management
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Insights into MSI Group Ltd

Based on 1 survey responses
Areas for improvement
  • General feeling of work happiness
  • Fair pay for job
  • Ability to meet personal goals

great experience

got to learn alot about different mental health problems and challenges that people face and also enjoyed it because i got to travel with my job. my manger was supportive throughout
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More promisson less shifts

The registration procedure was fast and easy. Company paid my Moving and Handling and Life Support trainings. They promised me lots of jobs but got shifts only out of London eg. Tonbridge,Sevenoaks,Edenbridge and the company didn't pay back travel cost.


Very kind and polite staffs


Not enough shifts
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Fun workplace

Lovely company to work for, everyone friendly and welcoming. Directors and ceo always willing to talk to you and help out. One big family. Monthly incentives for sale consultants and yearly (holidays) but no incentives for back office staff.
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Excellent work/life balance

Excellent, fun place to work with plenty of earning potential and opportunities to advance your career. Continuous support from management and colleagues alike.
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MSI cares for quality of its employees.

With updated mandatory trainings (PMVA), etc, I am confident and competent as an agency worker at mental rehabilitation facilities. Workplace culture is a third party representation and I learnt that keeping friendship (team work) is relevant to ensure that interests of both parties being represented are protected. Quality communication with colleagues, helps to keep tab on management goals. MSI, cares so much for quality service from employees for high appraisal from the industry. Therefore, making employees comfortable becomes fun working for them. Management is sensitive to employees concerns and therefore are supportive with information and training to remain industry compliant. Their timely remuneration motivates. The hardest part of the job is the ability to move-on with racial sensitive clients. Though over-time, all inclusive communication approach and plan is applied to get going. The enjoyable part of the job is that I gained multi-cultural exposure which improves my communication and relationship skills considering Geert Hofstede culture.
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excellent company

Msi are by far one of the best companies i have worked i worked out of office in birmingham which has been closed which is such a shame as it could have gone places great people to work for very friendly and made to feel like part of team
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Fun place to work

MSI take care of their staff and the offices are the best i have seen. I enjoyed working their and wish them the best of luck


good office


long hours and high KPI's
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I was hired at MSI during the restructuration of the company. I was left to learn on the spot and the management was not great . Again I was directly dealing with the the NHS and other government bodies.




Poor management
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Overall rating

Based on 12 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.8 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.9 out of 5 stars for Culture

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