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4.1 out of 5 stars.
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mydentist (UK) Employee Reviews

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Location
United Kingdom1,311 reviews

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4.0Work-life balance
3.6Pay & benefits
4.0Job security & advancement
4.0Management
3.9Culture

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Found 1,311 reviews matching the searchSee all 1,398 reviews
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Supportive

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The most useful review selected by Indeed
I’ve worked for the company for many years, I have always felt supported in terms of work and wanting to progress. I love my practice, we all work well as a team.I have been at other practices in the past, it does all come down to having a good manager, it really makes a difference

Pros

Great team

Cons

Long waiting times for IT
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Official response from mydentist (UK)

28 November 2023
Thank you for taking the time to write your positive feedback. I am pleased you feel supported within the business and are aware of the career development opportunities available to employees. It is great you work within a good team in practice looking after our {my}dentist patients.

Generally a poor experience

What this company says it does and what practise managers actually do are two very different things. The practises are run unethically and will spend no money on advancing patient care or securing good nurses, the nurses last on average a few months.

Pros

Some COD

Cons

Poor management, lack of future planning
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Official response from mydentist (UK)

14 November 2023
Thank you for taking the time to share your experience, if you are willing to discuss this further please email recruitment@mydentist.co.uk The feedback in your review has been shared with the Human Resources department but without more details we do not know which practice it relates to in order to follow up directly. As an organisation we pride ourselves in the standard of patient care we provide and at a company level we are focused on the retention of our employees. Sorry that your experience was not positive on this occasion

Insights into mydentist (UK)

Based on 94 survey responses
What people like
  • Feeling of personal appreciation
  • Clear sense of purpose
  • Time and location flexibility

Not Great

Having worked with my dentist for a significant amount of time, and being under appreciated, over worked, under paid and continually being poorly treated by higher management the decision was to move on.Work life balance is non-existent.

Cons

Long hours, poor pay, micromanaged
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Official response from mydentist (UK)

14 November 2023
Thank you for your loyalty during your service with mydentist, sorry to read your feedback. If you are willing to discuss your experience further please email recruitment@mydentist.co.uk Your feedback has been shared with Human Resources. Often candidates choose to join mydentist for the work life balance that can be achieved compared to other sectors. We wish you luck in your future endeavors.

Do not work here

MyDentist pay so bad they give you 500 bonus which they take but if you leave within two years they take it away but when they take it away they take the full 500 when you don’t even get that I left within a week of it being under two years and they took it , they earn millions but under pay all there staff and make you work like a dog

Pros

No pros

Cons

Awful pay big work load
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Official response from mydentist (UK)

26 September 2023
Thank you for your feedback. I apologise that you had such a negative experience while working with us. If you are willing to share further details of your experience with us please email recruitment@mydentist.co.uk and a call can be arranged. We wish you all the best for the future.

Challenging role, but well supported

The work environment is busy and fast-paced, but that is my preferred way of working - I find my role varied and never boring. There is a strong team of people around me, in my immediate team and also in a wider sense. I feel that for me, I work within a supportive department and have an opportunity to share insights and ideas. I benefit from the opportunity for hybrid working, though sometimes that does make it hard to switch off outside of 'working hours'! There is a sense that the vast majority of people here want to drive the business forward, but do so in a way that cares for customers and colleagues. We are able to recognise where we are not perfect and strive to improve in those areas.

Pros

Hybrid working, great team
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Official response from mydentist (UK)

11 September 2023
Thank you for taking the time to write your review. {my}dentist provides a huge support network for its staff and it is great you recognise this and feel supported within your team. Feedback does help enable us to improve in areas where we are not perfect like you mentioned and hopefully this can help us improve how we work to help benefit employees and patients. Thank you for your positive review.

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A great place to work!

I have worked for the company for 10 years and I couldn't imagine working anywhere else, I have been fully supported from day one. I have developed my knowledge and been able to progress in my career all through the support of {my}dentist!
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Official response from mydentist (UK)

5 August 2023
Thank you for your lovely review, I'm glad you have had such a positive experience working with us. We wish you all the best for the future.

Exciting and stable company

mydentist is a growing company with lots of exciting projects including practice upgrades, systems implementations and expansion across the UKmydentist is a busy place with challenging roles but with equal rewards in regards to fair pay and sense of accomplishment.

Pros

Flexibility & exciting projects

Cons

Some benefits could be improved
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Official response from mydentist (UK)

18 July 2023
Thank you for your review, I'm glad you have had such a positive experience working for us. Thank you for recognising the flexibility we try to offer employees when able and also highlighting the exciting projects the company has emerging. We are always looking at ways to reward staff and increase benefits /discounts but in the interim there are lots of discounts and benefits available on the Hapi app which all employees have access to so please be sure to have a look.

Mydentist Garstang Lancashire

Good company to work for, progression is available to all employees who want to further their career in dentistryGreat team of people to work with in practice , the area team and headoffice are very supportive .

Pros

Progression
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Official response from mydentist (UK)

13 July 2023
Thank you for your review, I'm glad you have had such a positive experience with us. Progression is something the company is happy to promote to staff and if this is something you are interested in please mention this to your Manager who can assist you further. I wish you a successful career here at {my}dentist

Good place to work for progression

If you want to progress in the dental secor this is the company to work for.I have had lots of support from different practices to help me reach my goal.

Pros

Progression

Cons

Hard work but reward
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Enjoyable role where your input and efforts are appreciated

First dental company where I have felt my experience and knowledge is appreciated and used. Enjoyable role. You do feel you make a difference. I have only been with the company 6 months and sadly need to leave as i need to care for my terminally ill mum. But hope to return and i have loved my time at the practice.

Pros

Good workplace culture

Cons

I havent had any cons
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Official response from mydentist (UK)

11 July 2023
Thank you for your review, I'm glad you have had such a positive experience with us. I am sorry to hear that you are caring for your mother and sending you best wishes, we hope to see you return too when the time is right for you.

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Fantastic company

Fantastic company to work for, supported my progression and development throughout including funding. Good rates of pay.Clinicians are fabulous, caring and great to work with

Pros

Development of career
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Official response from mydentist (UK)

11 July 2023
Thank you for your review, I'm glad you have had such a positive experience with us

Exciting place to work!

I joined My Dentist in Langold, back in April 2022. I applied through Indeed (for another practice as a student Dental Nurse, in Sheffield). However the lovely lad who was recruiting told me she could find me something alot closer to home. (due to living in Nottinghamshire). So I was given a interview and a week or so later, I was offered the role of a Student Dental Nurse, learning/being in practice while studying towards the Dental Nurse qualification. Dental nursing was something I had always been interested in doing, however being from a little town there was much call around there for the desired job.Since the day I started I have thoroughly enjoyed every minuet. From fellow Dental nurses, to the PM and the Dentists. They were all so welcoming and there if I required/require any help.As much as it is a demanding job, just like any clinical setting I always look forward to going to work and enjoy each day. I think My Dentist is a brilliant company to work for and can't be grateful enough for the opportunity they have given me. Not just a job but a career.I can't wait to pass my Exam so I can move forward within the company, to gain as much qualifications/experience I can. The practice is a busy, fast paced environment but with the said it is also very friendly, hardworking and a fun place to work/grow.
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Official response from mydentist (UK)

11 July 2023
Thank you for such a lovely review, we appreciate such positive feedback! Best of luck with your exam and I wish you a successful career here at {my}dentist

Terrible manager do not work there

Manager is very bad and useless, cannot take ownership on any decisions, staff is great and patients are lovely but with a terrible practice manager you cannot work properly, do not recommend at all.
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Official response from mydentist (UK)

11 July 2023
Thank you for your review, I'm glad you worked alongside a great team and enjoyed interacting with patients in practice. I am sorry to read your feedback regarding your practice manager, this has been shared with relevant colleagues

Nurses are treated awfully

I do not have one good thing to say about this company. Complete disregard for the lives of the people working for them. Staff are forced into work unwell or face disciplinary action. The management in place demonstrate no compassion under any circumstances. Not a good place to work if you have any responsibilities outside of work, Eg. Parents/Children to care for as you are expected to put the needs of the company above your own. The absence policy will see you fired within a year, if you have health problems. Not really an issue for the company as the attitude seems to be that nurses are disposable. I would definitely advise anyone who is neurodivergent to avoid this company as there is no space for you. If you can’t help yourself, you won’t be helped. The expectation placed on patient facing employees by management, employees that receive abuse day in and day out is not even close to reasonably compensated.

Cons

Unrealistic expectations
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Official response from mydentist (UK)

11 July 2023
Thank you for taking the time to share your experience and I am sorry to read your feedback. With 600 locations across the UK colleagues can have different experiences. What you describe is concerning and not reflective of our standards. Please contact Recruitment@mydentist.co.uk so that we can look into this further for you

Poorly managed

I used to enjoy my role but not so much any more.Priorities, goal posts and processes constantly change each month which ends up with a lot of confusion as to what is needed and how it is to be produced. Resulting in stress and anxiety about being overworked. More and more work is being thrown at us even after mentioning the fact we're at full capacity. Management just want to appear on the ball to the higher ups, but this is at the detriment of their staff. Zero support is being given yet we get constantly micromanaged or made to feel like #### if something isn't understood or has been done quick enough. The benefits(pay) isn't rewarding enough for the reasons above.

Pros

Free parking

Cons

Micromanaged, overworked, understaffed
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Official response from mydentist (UK)

11 July 2023
Thank you for your review, I am sorry to hear your experience has been negative recently and this has been passed on to relevant colleagues. If you are willing to discuss your feedback in more detail please email recruitment@mydentist.co.uk and we can organise this with you.

Work shop

Worked here for 22plus years as was convenient to home. Very bad company management is the worst ever work load impossible no perks to the job for the long hours and awful pay.. They Do NOT value there staff. If you want a short term fix. And want nothing from the job then this is for you.

Pros

None

Cons

Long hours bad pay
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Official response from mydentist (UK)

11 July 2023
Thank you for your feedback, it has been passed on to relevant colleagues. I am sorry you feel this way after working here for such a significant amount of time. We do care about all of our colleagues so apologies that was not your experience on this occasion. We want everyone to feel valued, rewarded and recognised at {my}dentist which is why we have invested £9million in the salaries of our frontline staff in the last two years. We continually review our investment in our people to ensure that we’re able to pay attractive salaries as well as offering additional benefits.

Busy job but very rewarding

The job is very good. Dealing with patients and helping them through successful treatment plans is very satisfying and you feel appreciated by the patient and dentists. There is a lot of work behind the scenes which can be a lot to manage at times, but management support and support from other practices is great and makes the job easier

Pros

Excellent management support, good working environment, holiday isn’t confined to availability of other people

Cons

Pay is not representative to the amount of money we bring in, Can be stressful, Busy days are very busy
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Official response from mydentist (UK)

3 April 2023
Thank you for your review, fantastic that you are finding it so rewarding to support patients. Our record investment in pay communications have been cascaded this week.

Appalling

Absolute shambles of a place to work. Treat staff like rubbish. Sadly a lot of the team have left or are seeking alternative jobs, due to bad management. You have a manager that knows absolutely nothing about dentistry. It's all about the money. No patient care whatsoever. Would not work here again ever, even if I was offered double what I was on. Don't be fooled by £10 an hour as it will be less than that if the minimum wage is less.

Pros

None

Cons

Long hours, lots of hassle
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Official response from mydentist (UK)

27 March 2023
Thank you for taking the time to leave a review and sorry that this has been your experience. Your feedback has been shared directly with the ADM and HR. I am assuming your feedback re pay rate relates to an advertisement, which will usually say up to and quote a rate relevant for our career path pay bands. Then at the point of being offered a role a rate will be included in the offer. The rate that is agreed with a candidate is what is paid during their employment.

Great place to work with great people

Great progression opportunities. Lots of support and training. Regular recognition. Forward thinking company. Great communication. Amazing team work ethos.

Pros

Great teams. Great people. Great opportunities
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Official response from mydentist (UK)

3 March 2023
Thank you for taking the time to share your positive experience, it is much appreciated.

Awful

Awful company to work for, management an absolute joke. You are just a number, you put all your effort and time into the company and get treated like you are not a human being with a life and feelings

Pros

Colleagues

Cons

Everything
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Don’t Bother

If your ideal job is to be undervalued, untrusted, micromanaged, controlled and played off against colleagues then this is the job for you! On top of all that, you get to be underpaid, get zero benefits (unless you call a discount voucher scheme a benefit) and have a horrible work-life balance too! If you have no clinical experience, or any knowledge of the CQC and the associated compliance processes, do not even entertain a Manager role within this company (you’ll be told it’s not needed but it absolutely is!) CQC Registration, it’s like the name plate above a pub front door. You’re solely responsible for the processes and procedures (even things like sedation and radiography!) with no experience or training (bar a few awful online videos to watch). No one tells you anything about that until it’s too late. The induction and mentorship promised, prior to ‘going live’ is non-existent. You just have to hit the ground running and figure it out for yourself. Irresponsible given the expectation and responsibility that comes with CQC Registration. These are just some of the several reasons this company churns managers at a ridiculous rate every year. Income and profit is the only driver for senior management. The only plus is the practice staff. The nurses work crazy hard but are also ridiculously undervalued and underpaid by the business. Many will leave as soon as they qualify.

Pros

Practice staff. Many are in the business for the right reasons. Health and patient care.

Cons

So many. Underpaid, undervalued, no training, no guidance, no benefits, stressful, unsupported by senior management, played off against others, micromanaged… the list is endless.
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Official response from mydentist (UK)

20 February 2023
Thank you for your feedback. From your review I have assumed you worked as a Practice Manager. We hire managers from a variety of backgrounds. If you have no clinical background then a comprehensive induction and mentoring support is key. You have not confirmed where you worked in the UK for your feedback to be specifically shared with the relevant people. If you are willing to share any further feedback please email recruitment@mydentist.co.uk in order that a call can be organised. Even if we do not hear from you, I can confirm your feedback has been shared directly with the Head of HR. I am sorry you were not supported as you should have been.

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Overall rating

Based on 1,398 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
4.0 out of 5 stars for Management
3.9 out of 5 stars for Culture

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