National Crime Agency
3.1 out of 5 stars.
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National Crime Agency Careers and Employment

About the company

  • Founded
  • Company size
    501 to 1,000
  • Revenue
    £4m to £20m (GBP)
  • Industry
    Government & Public Administration
  • Headquarters
    London, UK
  • Link
    National Crime Agency website
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12 jobs


Salary estimated from 936 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 38 reviews and is evolving.



Investigator in Birmingham, West Midlands
on 23 May 2022
Poor management and department
NCA is no doubt a good organisation when you hear of all the things they do, but I get the impression that is all they care about, getting criminals off the street and do not care about their staff in the process or how this is done. The management is extremely poor and there is a continued lack of support from management and other experienced members of staff. I was new to the organisation and joined during Covid, which may have affected my experience. There was a lack of team dynamics and support, felt very alone, was expected to turn up to jobs that I had 0 experience in as no policing background-this is how they recruited at the time as you did not need any prior experience as they look for the behaviours and attributes you show and mould you to fit the role. Anyway, expected to turn up to jobs with 0 support, during training was shadowing what happened when you deploy and search/arrest, was my first time ever being exposed to this. I was assigned a member of the team that was ‘looking after me’, we turn up and obviously it is a high risk environment, the team member I am shadowing just leaves me stood on my own. Other members of the team who I do not know shouting at me telling me to do things when I do not have the training yet so I have to tell them I can’t assist and they ask why am I just standing there when I was only meant to be ‘shadowing’. Very poor transition for those with no experience even though this is something they really promote but I think serious thought needs to be taken to arrange support and mentoring for this which was not seen in my department. You are always just expected to always be available to be ‘on call’ even though it is not called this. You would receive texts sometimes late at night/on a weekend of a potential job and would have to say if you were available, I got the impression there was a stigma if you constantly were saying you were unavailable even though these times were not assigned to be ‘on call’ as there was a separate Rota for this. There was no opportunity to come home switch off from work as if you switched work phone off would not be receiving texts asking to potentially work on deploying on a job, which sometimes would not happen so you would be way waiting for confirmation it was going ahead, do not get paid for the waiting around. Sometimes you would work 8-4, at 4 there is potential of a job you need to be deployed on so you wait around, do not end up getting deployed until 8pm, out on the job till early hours of the morning and then expected to come into work for 8am again the next morning? No time off in leui of this just payment of overtime, overworked staff in such a high risk role is not safe, there seems to be no protocol for checking this or assigning adequate rest in between start and end of work days.
Investigator in South East
on 13 May 2022
Investigator - Enjoyable but generally full on role.
Coming from a policing background I knew it would a job first commitment. Generally worked alongside committed colleague's. Reduced staffing, overtime, increased my travel and times away from home. Overall a good option that appears to have progression opportunities that I never persued as was happy with my role on the ground floor.
Business Support Officer in Birmingham, West Midlands
on 18 April 2022
A terrible department to work for
The are not supportive at all, very black and white and do not look at individual circumstances. They are very narrow at what see is correct and do not even consider talking to people as individuals.
Intelligence Officer in Warrington, Cheshire and North East
on 2 April 2022
Great place to work
Loved my time with the NCA. Everyday was a school day and there was a great team spirit. Felt like you were doing something important. Still keep in touch with some of my colleagues.
Senior Officer in Birmingham, West Midlands
on 22 January 2022
Poor management, Lack of any meaningful development, Good money.
This job really is pot luck. If you get a good team them you'll have a satisfying job, if you get a bad one then you'll spend most of your time doing boring admin type work. Unfortunately, you get little choice where you are put when you join and they really don't care what your background is. My experience was of a cliquey organisation with poor, amateurish management and no leadership. Some good staff trying their best though, but not appreciated. Pay is good.

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Insights from 37 Indeed users who have interviewed with National Crime Agency within the last 5 years.

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