National Express logo
National Express
2.9 out of 5 stars.
Get weekly updates, new jobs, and reviews

National Express Employee Reviews

Review this company
Job Title
Location

Ratings by category

2.7
Work-life balance

Sort by

HelpfulnessRatingDate
Found 315 reviews matching the searchSee all 550 reviews
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Stress and no recognise structure

Indeed featured review

The most useful review selected by Indeed
You are just a number yes you get a uniform and good training and you were paid for CPC. But if you like your weekends for get it as normally four days on and two days off .

Pros

Driving nice coaches

Cons

4 on two off.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not a good place

If I could give this job zero stars I would please everyone don’t apply for this job.Your just a number at this workplace there is no care or respect for u no matter how much u do unless u get on great with the managers or people who are close with the managers not to mention everyone’s family members cuz it’s a family bussiness.Just don’t bother honestly place is just full of gossip Aswell if I could say more I would!!!!

Pros

Can have 5 minute breaks if ur part time

Cons

Not enough money!!!!
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Rubbish to work for

If the face fits it’s a good job but if your outspoken and not one for creeping round management then don’t bother. Drivers get loads of abuse with no help off anyone. No sign of inspectors on buses. Always take on drivers because so many leave.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not a very nice place to work

Really not a very place to work , treated like third class citizens, I achievable targets , will sell you down the river at the first instance. AVOID!!!!

Pros

None that I can think of
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Travelling time rota shifts

Here is the catch... Joining you have to quit your job because taking the driver training, if you fail the test you get 2 attempts, (official dvla test) you are left without a job... so no pressure Plus the 2 year bonding agreement this is were the alarm bells should be ringing because that's a long time to have a agreement if you don't like the job, why so long? Rubbish duties they will slowly make there investments back from you, and 2 years of no pay rise. Promise of a rota, you have to wait for the other drivers to change or come off current rota's.. could be months up to a year. the contracts currently are far far worse then the older drivers so you work harder longer for less. (Example older contracts only work 5 hours on a Sunday for a full day's pay were as you will work 9 hours (average) plus travel to the change over point, but you're payed 7.38 hours. It works out roughly 1 full weekend off a month so you can't plan a home life, especially if you have kids or activities after work. and they give you set days to have your holiday and will make you stick to that if they have too... As for the driving I enjoyed the driving part it's pretty easy, the public are pretty polite crazy right!! I enjoyed the training and the trainers. But far too many other things going on such as scheduling, and favourism, and why you need to join the union to save yourself from any unnecessary telling offs... all in all the new drivers don't stay once the penny drops, if your face fits it fits I guess and it will be the same old faces in the depo, because they have the good contracts... - 

Pros

Experience for driving large vehicles

Cons

Shifts, home life, irregular eating times.
Was this review helpful?

Rate your recent company

Share your experience to help others

Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Work colleagues are brilliant.

Your work colleagues are brilliant they will help you any way they can .Just stay under the radar from management. The only downside is if you've got other commitments like children or hobbies it can become difficult to juggle with that.Overall it's an ok place to work at

Pros

Good wages

Cons

Shifts are too flexible
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great place to work

Paid fairly for my job and could balance my home life . Everyone was friendly and willing to help each other out . You could talk to the Depot manager of any concerns you had .

Pros

Well paid

Cons

No cons
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Driver of 2 years.

Nx was a great gig till they changed everything and went in house again. Now they expect too much from their drivers. Lucketts group are a total nightmare if your driving nx for them. They are very childish and after a week with them I left. The national control center will never back you up and make your life with them harder than it needs to be.When nx was a franchise it was good, now they pay a pound above min wage for most new starters, and it's not worth the money. I'd say around 80% of the drivers I worked with including myself have disks out in our backs from the constant loading and unloading of luggage. I felt so let down with how nx have gone. If you have the cat D and just need something to tide you over then go for it. But be ready to work all the hours

Pros

Free travel

Cons

Poor management, poor pay
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good working environment,while working with National Express felt intrinsically motivated.

Worked in busy site,everyday was a new challenge,however adequate training was in place to face the challenges,great place to work. Colleagues have sense of pride working with National express.

Pros

Friendly work atmosphere, supportive management

Cons

None
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Poor

National express are only concerned with one thing and one thing only . Themselves employees and passengers are just something they have to tolerate, but if they can make money from both they will.

Pros

None

Cons

Constantly looking to find fault
Was this review helpful?

Jobs at National Express

See more jobs
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Inbound travel sales

Worked here in 1999-2001 Glasgow branch absolutely loved the job and the people it moved down to Birmingham n Glasgow office was no longer but lovely people and they put me through a course for call centre certificate just wish it never left Glasgow was so handy and fun.

Pros

Free travel in Scotland

Cons

Most buses were in England
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

I liked how the working enviroment is multi-cultural.

8 - 12 hours shifts. Can be stressful dealing with the public but satisfying when you have helped passengers resolve there travel issues. Management could be better.

Pros

Free travel.

Cons

Short lunch breaks
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Entry level role

A interest UK and EU geographic is a must as is working with manuals that changed even 6 months. Target-based working from offices, sat.a a PC accepting incoming calls from customers only. Glass ceilings unless you're a graduate. To managment: you're not God.

Pros

Free travel on National Express coaches and discounts for your family.

Cons

A lot of miserable staff if not managed as people.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Easy work but bad management

Your just a number , I enjoyed it at first but being helpful only works 1 way , bad management, coaches smell of urine , expected to run with defects with coaches and looked at like you causing problems when you report issues

Pros

Free travel

Cons

Poor management
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Stressful and flexibility works company way not with employee

No support for driver, company blames driver, fare dodgers and they turn blind eye yet quick to blame driver if vault is short we have no access too

Pros

There is none

Cons

Long hours and only paid 7.36, even though you work longer, hours averaged over year but rotas change that often it's hard to work out what you average, ie you'll start at 7am finish at 6pm but only paid 7hrs 36 mins., Very rarely do you do less than 7.36 shift
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Nice place to work for

Nice job,pace of mind,management very helpful. Balance work and life style.I recommend this job to everyone. Relationships with other drivers ok.A lot of fun specially with drivers on same shift with me.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Management uncaring and not friendly

They became an uncaring company .Money came first the customers and staff last.T they even expected staff to work christmas day ,but you try and find a manager working over christmas ,they just disappeared.

Pros

Cheap travel

Cons

Unsupportive management
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Challenging work environment.

Will be brief. Be ready to learn quick, work is stressful, though not all day. Freezing outdoorclimate more a challange( during winter) Serve the customers in the best way possible but be ready to have uncomfortable people or travellers and never flip on them. Here you will make good use of CSA skills. No job is perfect and you can be replaced if you give the management a fair reason.

Pros

Great company as a whole.

Cons

Change is very hard to come by only false promises.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

ok job

Good set of drivers most are helpful if you dont know something...feel like you are a criminal if you turn down overtime ..not a bad job and ive had a lot worse ...pay is ok but you dont go on to second rate until you have been there 2 years and drivers who have been there 5 yrs earn a lot more for doing same job

Pros

being on bottom rate for 2 years

Cons

management can be a little uninspiring
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

To hard jobs lees payments

is not true when it say 4 days a week you have to work on rule 5 days including weekends than 4 days aweek. Payments not good very hard jobs some items over k 45 kg to 60 kg.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not bad place to work

Good place to work, sometime there is a lack of communication between drivers and office. Most of their coaches are new but some of them are still bit old and not very clean.

Pros

Quite good salary

Cons

Lack of communication sometimes
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at National Express. Our community is ready to answer.Ask a Question

Overall rating

2.9

Based on 550 reviews
5
109
4
115
3
113
2
65
1
148

Ratings by category

2.7Work/Life Balance
3.0Salary/Benefits
2.7Job security/advancement
2.6Management
2.8Culture

Compare National Express with