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2.9 out of 5 stars.
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National Express Employee Reviews

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United Kingdom518 reviews

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2.7Work-life balance

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Alright not the best

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Better than warehouse Long days, unpaid breaks Decent money Half good half bad customers Turn around times short Expected to run up and down a lotGood management
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Worst management

You would think the recruitment team would be as multi cultural as the bus drivers but I felt singled out, spoken to every so often about anything I would do wrong with poor training, expected me to know everything. People would be acting like a playground instead of saying it direct about an issue they would liaise with the manager to get you out. Thats what they did to me.
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Insights into National Express

Based on 263 survey responses
Areas for improvement
  • Support from manager
  • Energising work tasks
  • Trust in colleagues

Be good if it weren’t for poor negative management

What is the best part of working at the company?Engaging with travellers seeing joy & excitement on kids faces gong on holiday What is the most stressful part about working at the company?Extremely poor management who are rarely seen & treat drivers appallingly . Put saving costs ahead of road safety & only look for negativity in staff , never see or say anything positive What is the work environment and culture like at the company?Good bunch of drivers to work with but all negativity from management What is a typical day like for you at the company?Arrive, allocated a bus & car park, & then ferry passengers to & from airport terminal. Can be Manic during school holidays , other times can be very quiet
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Poor company who hate their drivers

Not managed at all, treats drivers and office staff like rubbish, has ended many marriages and also causes drivers to be tired and have very bad accidents.




not family friendly, treats you like dirt
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Look elsewhere

What is the best part of working at the company?They don't care about driver's What is the most stressful part about working at the company?Management to many say one thing then others another!!!!What is the work environment and culture like at the company?Most driver's are fine good lads.What is a typical day like for you at the company?Be prepared for anything! If you drive look out for idiots on the road. Will always try something stupid!!
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Low pay for the job that you do like luggage tickets driving and not a safe job

What is the best part of working at the company?Getting pay it’s the best part working for Nx it not a safe job I have been redundant for the second time with in 6 years What is the most stressful part about working at the company?Disciplinary over anything from having radio on for setting dash cam off ec etc What is the work environment and culture like at the company?Work environment it’s rubbish sign on in a container some don’t even have a staff car park you are driving a coachwith stops so just like buses on top you have to put luggage What is a typical day like for you at the company?Stressful from the time you sign on
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Ok job

They want all their drivers of today to be AI, though it's coming in future!NX treat their drivers with contempt.Only work here if you're desperate for a job, as it's so stressful. Or of course if you want to get your D License, then run.


Free BP


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Good management, good colleagues, nice job

really nice and knowledgable people at the London depots, thoroughly enjoy the job but comes with a lot of stress also Decent pay, but can definitely be higher (as with any job)
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Low pay for the stress and bad treatment from both management and passengers. So if you like being miserable everyday. Then this is the job for you. And if you take anytime off sick they’ll sack you.


Free travel


Long hours and being treated like s**t
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Don't bother, the hourly rate doesn't sound bad but the politics really isn't worth it

What is the best part of working at the company?Nothing really, probably the best part of this job is general public and at an airport that is saying something because they're generally really rude. What is the most stressful part about working at the company?Again the general public but more so the back stabbing of your colleagues and the lack of any compassion or support from your management team. What is the work environment and culture like at the company?Don't trust anyone, especially the management. What is a typical day like for you at the company?COLD/HOT, only get to work inside if you suck up to the "management " Your day is usually filled with abuse from stressed out travellers.
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Productive and fun workplace

great place to work, great staff, great perks, excellent progression routes. Overall a really good place to work and hope to continue working here for the foreseeable future.


Free lunches


Long hours
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Great place to work for locally based individuals

Great team unfortunately poor wages... can run u down specially with various of shifts. And on the end of the month u don't see much difference....
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If you want a way to get into professional driving this is a good way to start. Free training to get your pcv licence, the experience will help you if you decide to do your class 1 or 2. I did 2 years, hours aren't too good.
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Not good at all

Dangerous people's all around you day by day.College's like a children's they're report you for everything. Company treating you for everything.They offering payraise but they cutting basic hours so it is what it is you can get less week by week if you not doing overtime. Picking you for drivecam footages even if its not your fault they said its yours because of this and that... poor maintenance on vehicles, no support for drivers, never answer for radio calls or phone calls etc.




Bad weekly incomes, bad communication, dangerous
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Not a helpful company to work for

What is the best part of working at the company?Company is not very inclusive or helpful if you experience issues with training What is the most stressful part about working at the company?No help with concerns and no real communication What is the work environment and culture like at the company?Toxic. If you make a mistake you will be targeted What is a typical day like for you at the company?Watching slides and doing training on driving test
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Great team but disorganised

The work life balance and flexibility was good most of the time and salary was good for what I did. The company however is disorganised and don’t know their right from their left half the time. You very rarely got feedback on your performance to allow you to progress and little development opportunities. You were constantly fire fighting with no clear direction in priorities. I was not a performance driven organisation despite it saying it was. Trust in management was depleted at the end and I was not treated well during a redundancy process.


People you work with, team Camaraderie, ability to work from home with flexibility


Disorganised, constant fire fighting, no development
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Relaxed worked environment

Very easy job great training and stress free environment. Transport office is very helpful also. Downside is your shifts start at different time every day
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Management are evil

As soon as you get to top, right management will not hesitate to nitpick in order to sack you and get someone new in on a smaller rate and if you get sacked and try to go to a different depot I will make sure you never work for the company again, even if you leave and I don’t want you to sometimes I get funny about it and take a box, so you are never allowed back at the company even at a different depot


Free bus pass


Management over strict over petty things and antisocial hours
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Organised friendly

Friendly work colleagues. Management are helpful. Rotas and schedules are workable but could be improved. No overtime rate or weekend rate or night rate.
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Find another job that suits your life.

Better of cleaning and collecting waste. No life balance. Only pay up to 7.36 hours for some crazy reason. No respect and security for drivers. Dangerous and mentally draining.




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Don’t bother working for them

They don’t care about their IT staff. Your work will never be recognised and that’s the reason why everyone is leaving lately but instead of hiring new people or do internal promotions they are instead distributing the load work on to different teams
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Overall rating

Based on 774 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.7 out of 5 stars for Culture

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