National Trust Employee Reviews
Review this companyJob Title
All
Location
United Kingdom517 reviews
Sort by
Found 517 reviews matching the searchSee all 559 reviews
Underpaid
Visitor Experience Assistant (Former Employee) - Yorkshire - 23 April 2022
Indeed featured review
The most useful review selected by IndeedManagement were only focused on targets, put a lot of pressure on staff. Pay was low compared to other similar venues. No benefits apart from 20% off in shop (which was overpriced).
Was this review helpful?
Productive
Customer Service Advisor (Former Employee) - Leicester, Leicestershire - 5 May 2022
Face to face , friendly, training. Well organised good managers and staff. Good pay. Recommends to work here. Progress in few years. Helpful and good atmosphere
Was this review helpful?
A good company to work for.
Business Support Coordinator (Former Employee) - Cornwall - 2 May 2022
Worked with a wonderful team of like minded people who understood and were passionate about the work they did. This company really looks after their employees.
Was this review helpful?
It’s great to volunteer there!
Volunteering (Former Employee) - Rainham - 15 April 2022
Fun and exciting! All different positions you can choose from. I was good fun and sometimes it was a drag especially on the rainy day. However when the sun is out and everyone is there the atmosphere is very fun and enjoyable to volunteer. I only stopped due to COVID-19!
Pros
Free lunch, free lances, talking to people, good experience on CV!
Cons
Only weekends and the managers are bad!
Was this review helpful?
Great workplace culture
Food and beverage Manager (Current Employee) - Surrey - 3 April 2022
Lots of flexibility and a good work life balance. Salaries are pretty low given the current market but the trust is a really positive and inclusive place to work where it feels like people generally want to be there. There’s good progression at all levels and always feel trusted to do the job.
Pros
Work life balance and culture
Cons
Salary
Was this review helpful?
National Trust Osterley Park is a great place to work a beautiful parkland with historic buildings and great staff and volunteers.
Assistant Ranger (Former Employee) - London - 1 April 2022
I learnt a lot about how the National Trust operates and the role of the Rangers who work tirelessly alongside the volunteers to preserve the natural and historic site for all to enjoy.
Pros
Working in a beautiful, natural environment.
Cons
You have to be prepared to work in all weather conditions, enjoy the sunshine and put your waterproof clothing on when the heavens open!
Was this review helpful?
Excellent company
Trustee Director (Former Employee) - Surrey - 1 April 2022
Great experience and great vision would definitely recommend working here not only For the experience but for what they are trying to achieve as a company.
Was this review helpful?
Productive and high demanding
Team Member (Former Employee) - Sutton, Greater London - 23 March 2022
Good pay but stressful Good colleagues and managers Multi tasking But please aware it is zero hour contract Nice environment Free food and paid rest time
Pros
Free Entry of park
Cons
Zero hour contract
Was this review helpful?
Very good workplace
Service Assistant (Seasonal) (Current Employee) - Bangor - 11 March 2022
Pay is very good for my age. Lots of opportunities to develop new skills, especially through volunteering. Management are lovely. Flexible hours. Lovely workplace.
Was this review helpful?
The National Trust
Commercial Project Manager (Former Employee) - Various - 9 March 2022
If you love history and intriguing places then the Trust is for you. Salaries are modest as you would expect. Good management and a supportive structure.
Pros
Working in great places
Cons
Modest pay
Was this review helpful?
Jobs at National Trust
Loved being a gardener there.
Apprentice Gardener (Former Employee) - Plymouth - 3 March 2022
Great team, looked after each other and were all passionate about the job. A proper family. I started as an apprentice and was welcomed immediately and I taught at a really good pace that aided my development perfectly.
Was this review helpful?
A busy but fun place to work
Food and Beverage Assistant (Current Employee) - Tyntesfield - 17 February 2022
Amazing staff but too many younger staff at weekends who like to stand around chatting. i enjoy the fast pace and the variety of roles. Meeting the customers and have chats with them makes my day
Pros
Enviroment
Cons
Pay
Was this review helpful?
Productive, collaborative, fast-paced environment
Food and Beverage Assistant (Former Employee) - Houghton Mill - 15 February 2022
Good training opportunities and progression availability. Flexible working hours and national living wage even under the age of 23. Lovely colleagues and surrounded by people who also enjoy working for the organisation.
Pros
Flexible hours Lovely management Good structure
Cons
Limited hours in winter
Was this review helpful?
I loved working for National Trust as it was in a fun team in a beautiful place,learning a lot and with a level of autonomy.
Community Learning Warden (Former Employee) - Isle of Wight - 6 February 2022
I worked for National Trust a few years ago now and it really inspired to work for a charity protecting the countryside for theing term rather than as a short term mitigation to development. It was fantastic for someone who loves working with people and learning on the job.
Pros
Great management and beautiful places
Cons
Annualised hours i.e. paid part time but extra hours in busy summer season
Was this review helpful?
Okay for a short-period.
Catering Assistant (Former Employee) - Richmond upon Thames, Greater London - 31 January 2022
Incredibly fast-paced. Small café and as a first job its not really ideal. Good for students though or for people looking for a quick job, not great however.
Pros
Free lunch
Cons
Long hours
Was this review helpful?
Lovely location, nice work colleagues.
Facilities Assistant (Current Employee) - Kingswear - 28 January 2022
This is my fifth year working here my main job is the cleaning with some shifts in the cafe. I have found there is no growth within the company if your a cleaner. I have covered some other departments and know what to do but when I applied for the job vacancy in that department. The application was done on a points system and I didn't even get an interview. If your happy to stay where you are it's a good place to work but if you want to progress I wouldn't recommend working here.
Pros
Free entry to National Trust places. Discount in the café and shops.
Cons
A bit of a deadend job, Location hard to get to if you don't drive, Not very good communication be you and line manager
Was this review helpful?
Underpaid, lots of responsibilities that didn't correspond to the role, always working weekends and bank holidays, no breaks.
Retail Supervisor (Former Employee) - North West - 12 January 2022
I used to like working for the Trust until the pandemic showed me the true colors of what was supposed to be a charity. It was just another company that didn't care about their employees, very greedy people that laid off thousands of employees that now is trying to hire new ones but can't fill in the many available roles anymore because their wages are really low, the number of hours not enough to pay your bills and you always have to work on weekends and bank holidays. The managers always try to get rid of their workload giving you tasks that they should be doing. They want extremely qualified people to work for peanuts. It's a good company if you are retired or rich and bored ( so you don't mind working on weekends and all bank holidays) and don't need the wage to pay your bills. Also they have a PDR thing which you have to work hard on to get a ridiculous raise.
Pros
Pension, holidays
Cons
Low wages, too many responsibilities, working all weekends and bank holidays, not enough hours per week to give you a decent income, no breaks.
Was this review helpful?
Stressful, underpaid, overworked and under appreciated.
IT (Former Employee) - South West - 11 January 2022
Poor management, overworked, underpaid, stressful, under appreciated, lack of feeling of worth etc. Under staffed, skill gaps, poor communication, non transparent etc.
Pros
Pension
Cons
Heavy workload Lower salary Under appreciated Lack of transparency
Was this review helpful?
Underpaid and under appreciated
Staff and volunteer management and training (Former Employee) - Biddulph, Staffordshire - 2 January 2022
Bullying culture ignored; all the money and credit goes to the managers. Underpaid and under appreciated. Failed to give me my contracted work hours multiple times; dodgy with sick days and holidays.
Was this review helpful?
Fast-Paced Enjoyable new people every day
Customer Service Advisor (Former Employee) - Leeds, West Yorkshire - 30 December 2021
Traveling to all the parks and checking them seeing each park and enjoying them. Seeing new locations and people each day nice bunch of character the only issue is the long hours and drives between parks
Was this review helpful?
I cold not answer some of these questions as I worked as a volunteer repairing and building cattle fences around the Estate.
Volunteer Ranger (Former Employee) - Nostall Priory And Gardens - 24 December 2021
Working as a volunteer was very rewarding and taught me new skills whilst keeping me fit. The head gardener was very knowledgeable and as I had obtained my tractor operating and chainsaw licences I was able to carry out repairs to the fence that required a tractor mounted pile driver.
Was this review helpful?
Want to know more about working here?
Ask a question about working or interviewing at National Trust. Our community is ready to answer.Ask a QuestionOverall rating
5
242
4
140
3
85
2
39
1
53
Ratings by category
3.8 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture
Compare National Trust with
Questions about National Trust
- What would you suggest National Trust management do to prevent others from leaving?14 people answered
- What questions did they ask during your interview at National Trust?8 people answered
- How does someone get hired at National Trust? What are the steps along the way?8 people answered
- How is feedback from management delivered at National Trust?8 people answered
- As a visitor assistant, can you wear nail polish?5 people answered
- Can you work remotely at National Trust?4 people answered
- What is the interview process like at National Trust?4 people answered
- What is the National Trust Cafe employee discount?4 people answered
- How do you feel about going to work at National Trust each day?3 people answered
- What is the minimum age that you can be to work for the National Trust?3 people answered
National Trust Reviews by Job Title
National Trust Reviews by Location
- Companies
- National Trust
- Employee reviews