National Trust Employee Reviews

This was a great place to learn, however it was a little disorganised.There were days when we ran out of milk, and even teabags - which of cours eled to a cue of very unhappy customers. Ques were very long in the summer (generally due to our facilities), which is pretty standard for a National Trust cafe, but it was quite stressfull nontheless.It's relaly great that they pay in bands, menaing everyone get's paid the same no matter their age.

Was this review helpful?

Beautiful place to work

Facilities Assistant (Former Employee) - Packwood, Warwickshire - 19 September 2023

A beautiful place to work. Understanding staff and management also supportive. Enjoyed cleaning behind the scenes and the view's at different times of the year.

Was this review helpful?

Insights into National Trust

Based on 188 survey responses

What people like

Time and location flexibility
Feeling of personal appreciation
Supportive environment

Friendly team, good training and management

Visitor Experience Assistant (Former Employee) - Newcastle, County Down - 22 August 2023

A nice place to work, friendly colleagues and management and good team atmosphere. Manager was very supportive and accomodating and new starts were provided with plenty of training and support if needed.

Was this review helpful?

Good people and good organisation but low pay and some very poor managers.

Holidays Operations Manager (Current Employee) - South West - 21 August 2023

Really nice people. Operational staff (and volunteers) do 98% of the useful work and are relatively poorly paid. Many of the better paid staff add very little to the organisation and are riding on the backs of great front-line staff and volunteers who do the real work. If you want to get well paid specialise. Roles requiring lots of skills are generally poorly paid. Worst part of the job is dealing with clueless managers who want to tell you how to do a job they don't understand and meddling in operations ineptly. Best thing is that almost all the staff are lovely people and you get to work with beautiful, special places and get a feel-good factor from helping to look after them. Job security is good but opportunities for advancement are limited.

Pros

nice staff

Cons

poor pay

Was this review helpful?

Great for a first job

Food and Beverage Assistant (Former Employee) - Mottisfont - 21 August 2023

Enjoyable experience to get into hospitality, and would definitely recommend for a first job. Lovely location. Been a good few years since I worked there but if it’s anything like it used to be- it’s a fun place to work & I made some friends for life

Pros

Free lunches, friendly work team

Was this review helpful?

Rate your recent company

Share your experience to help others

A development opportunity.

Senior Gardener (Former Employee) - Hereford, Herefordshire - 17 August 2023

Whilst the wages do lag behind the private sector the NT can not be beaten for the training and development they invest in their staff.If you are prepared to stick around for many years the pay will creep up so loyalty is rewarded eventually.

Was this review helpful?

Pleasant

Analyst (Current Employee) - Swindon, Wiltshire - 17 August 2023

Lovely people work here. The work is interesting, but systems could do with an update. Access to properties is a nice perk and there are interesting p volunteering opportunities

Was this review helpful?

Good first job and for students, otherwise....

Food and Beverage Assistant (Current Employee) - Dunster, Somerset - 10 August 2023

Good if you are a student and want some flexible hours to do, you get some benefits and the job out of season is not hard at all. However falls victim to awful upper management that dont understand how things work on the ground. Lots of corporate rules that make little to no sense. You also are going to get dehydrated if you work on front as you cant have a drink with you.

Was this review helpful?

Management not the best

VSA (Current Employee) - Scotland - 9 August 2023

Love my job and the people. Good work/life balance and very rewarding. Management above property manager don't care about employees or properties and just see pound signs.

Was this review helpful?

Friendly work environment

Food and Beverage Assistant (Former Employee) - Calstock, Cornwall - 7 August 2023

Friendly colleagues and a nice place to work. Understanding management and flexible hours which worked well when studying. Fast paced environment but manageable.

Was this review helpful?

Jobs at National Trust

Collections Assistant

Bath

6 days ago

Holiday Cottage Cleaner

Bury St. Edmunds

6 days ago

Collections Assistant

Stafford

13 days ago

Welcome & Service Assistant

Derby

13 days ago

Nice place to work

Food and Beverage Team Member (Former Employee) - Hughenden, Buckinghamshire - 30 July 2023

Fun place to work, felt looked after and part of a good team. Was never pushed to work more than I said I could. Always felt heard and comfortable that any feedback I gave would be listened to.

Was this review helpful?

Toxic horrible environment

Social Media Executive (Former Employee) - Swindon, Wiltshire - 27 July 2023

Possibly the most horrific experience of my life. Toxic awful place to work, I needed therapy to get over it. I worked at head office and the environment was very toxic, very office politics, and generally unsupportive. Glad to be out and be a healthier stronger person.

Was this review helpful?

Interesting

Cook (Current Employee) - Woodchester - 18 July 2023

So far like the staff, but feel pressured to take on role I did not apply for, and said I do not want.Lovely work environment.A lot of initial paperwork.

Was this review helpful?

Great place to work, lovely, friendly colleagues

Facilities Assistant (Former Employee) - Stafford, Staffordshire - 18 July 2023

National Trust really do care about their staff; no egoes in line management.....they only want what's best for the Trust, workers and visitors. I would not hesitate to return either as a employee or volunteer!

Was this review helpful?

Great teams but weak management

Welcome Manager (Former Employee) - Wiltshire - 18 July 2023

Bullying is a problem but management and People Services are unwilling to tackle it - they would rather pay you off than seek constructive resolution.Management are inexperienced and often promoted beyond their capability without being given sufficient support and training.Hierarchical and inflexible.Teams working in frontline jobs are amazing but poorly paid and under valued. It’s an organisation that says all the right things, but doesn’t actually live by them.No loyalty to workers on lower grades - seen as easily replaceable.Worthwhile cause but doesn’t treat staff well.

Pros

Teamwork amongst peers. Sense of purpose for the cause.

Cons

Poor people management, few opportunities for advancement. Stressful.

Was this review helpful?

great job

Assistant Manager (Former Employee) - Grantham, Lincolnshire - 17 July 2023

I really enjoyed working there, great for meeting new like minded people, beautiful location and buildings, hours were fair but weekends were required

Was this review helpful?

Horrible experience

F&B Team Member (Former Employee) - Westerham, Kent - 17 July 2023

One of the worst work experiences I have ever had. Absolutely no training and they were very understaffed so you are just thrown in at the deep end. It has changed my whole opinion of the NT unfortunately and am shocked by how bad the whole experience was and how badly I was treated.

Pros

None

Cons

Lack of training, understaffed

Was this review helpful?

Ok for first job

Food and Beverage Assistant (Current Employee) - Buckinghamshire - 16 July 2023

I’ve been working there for a few months now, always on washing up. I have little to no experience on drinks, but I’m forced to run a seperate, isolated area on my own when I physically cannot and I am very unprepared. There is little to no understanding on individuals strengths.

Pros

Lenient for time off

Cons

Unfair high expectations

Was this review helpful?

Overall a good place to work

Café staff (Current Employee) - Horringer - 13 July 2023

I’ve really enjoyed my time here over the year and continue to value the beautiful setting around me when reflecting on previous jobs. The only issue Id majorly warn of is the competition for hours, we’ve experienced serious hour cuts lately where most people have 3/4 shifts this month. As someone who pays rent and has commitments it makes payday particularly stressful.

Pros

Free lunch, flexible hours, location

Cons

Lack of hours

Was this review helpful?

Huge prospects for cycle hub but limited knowledge staff great.

Cycle Trainer/instructor (Former Employee) - Nottingham - 13 July 2023

Often huge great ambitions without long term forward planning. Little investment in staff or infrastructure. Limited knowledge from senior managers regarding the commercial business of operational requirements for a cycle hire business.

Pros

Supportive and friendly staff

Cons

Long hours physical and mentally exhausting. Little or no breaks.

Was this review helpful?

Enjoyable

Holiday assistant (Former Employee) - North Wales - 3 July 2023

Enjoyable job and rewarding working for a good organisation. Rewarding helping look after the upkeep of some lovely historic properties. Pay could of been slightly better but overall fantastic company to work for

Was this review helpful?