National Trust
Work wellbeing score is 71 out of 100
3.8 out of 5 stars.
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National Trust Employee Reviews

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United Kingdom635 reviews

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3.7Work-life balance

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Found 635 reviews matching the searchSee all 682 reviews

A great job for early career.

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This was a great place to learn, however it was a little disorganised.There were days when we ran out of milk, and even teabags - which of cours eled to a cue of very unhappy customers. Ques were very long in the summer (generally due to our facilities), which is pretty standard for a National Trust cafe, but it was quite stressfull nontheless.It's relaly great that they pay in bands, menaing everyone get's paid the same no matter their age.
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Beautiful place to work

A beautiful place to work. Understanding staff and management also supportive. Enjoyed cleaning behind the scenes and the view's at different times of the year.
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Insights into National Trust

Based on 188 survey responses
What people like
  • Time and location flexibility
  • Feeling of personal appreciation
  • Supportive environment

Friendly team, good training and management

A nice place to work, friendly colleagues and management and good team atmosphere. Manager was very supportive and accomodating and new starts were provided with plenty of training and support if needed.
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Good people and good organisation but low pay and some very poor managers.

Really nice people. Operational staff (and volunteers) do 98% of the useful work and are relatively poorly paid. Many of the better paid staff add very little to the organisation and are riding on the backs of great front-line staff and volunteers who do the real work. If you want to get well paid specialise. Roles requiring lots of skills are generally poorly paid. Worst part of the job is dealing with clueless managers who want to tell you how to do a job they don't understand and meddling in operations ineptly. Best thing is that almost all the staff are lovely people and you get to work with beautiful, special places and get a feel-good factor from helping to look after them. Job security is good but opportunities for advancement are limited.


nice staff


poor pay
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Great for a first job

Enjoyable experience to get into hospitality, and would definitely recommend for a first job. Lovely location. Been a good few years since I worked there but if it’s anything like it used to be- it’s a fun place to work & I made some friends for life


Free lunches, friendly work team
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A development opportunity.

Whilst the wages do lag behind the private sector the NT can not be beaten for the training and development they invest in their staff.If you are prepared to stick around for many years the pay will creep up so loyalty is rewarded eventually.
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Lovely people work here. The work is interesting, but systems could do with an update. Access to properties is a nice perk and there are interesting p volunteering opportunities
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Good first job and for students, otherwise....

Good if you are a student and want some flexible hours to do, you get some benefits and the job out of season is not hard at all. However falls victim to awful upper management that dont understand how things work on the ground. Lots of corporate rules that make little to no sense. You also are going to get dehydrated if you work on front as you cant have a drink with you.
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Management not the best

Love my job and the people. Good work/life balance and very rewarding. Management above property manager don't care about employees or properties and just see pound signs.
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Friendly work environment

Friendly colleagues and a nice place to work. Understanding management and flexible hours which worked well when studying. Fast paced environment but manageable.
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Nice place to work

Fun place to work, felt looked after and part of a good team. Was never pushed to work more than I said I could. Always felt heard and comfortable that any feedback I gave would be listened to.
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Toxic horrible environment

Possibly the most horrific experience of my life. Toxic awful place to work, I needed therapy to get over it. I worked at head office and the environment was very toxic, very office politics, and generally unsupportive. Glad to be out and be a healthier stronger person.
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So far like the staff, but feel pressured to take on role I did not apply for, and said I do not want.Lovely work environment.A lot of initial paperwork.
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Great place to work, lovely, friendly colleagues

National Trust really do care about their staff; no egoes in line management.....they only want what's best for the Trust, workers and visitors. I would not hesitate to return either as a employee or volunteer!
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Great teams but weak management

Bullying is a problem but management and People Services are unwilling to tackle it - they would rather pay you off than seek constructive resolution.Management are inexperienced and often promoted beyond their capability without being given sufficient support and training.Hierarchical and inflexible.Teams working in frontline jobs are amazing but poorly paid and under valued. It’s an organisation that says all the right things, but doesn’t actually live by them.No loyalty to workers on lower grades - seen as easily replaceable.Worthwhile cause but doesn’t treat staff well.


Teamwork amongst peers. Sense of purpose for the cause.


Poor people management, few opportunities for advancement. Stressful.
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great job

I really enjoyed working there, great for meeting new like minded people, beautiful location and buildings, hours were fair but weekends were required
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Horrible experience

One of the worst work experiences I have ever had. Absolutely no training and they were very understaffed so you are just thrown in at the deep end. It has changed my whole opinion of the NT unfortunately and am shocked by how bad the whole experience was and how badly I was treated.




Lack of training, understaffed
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Ok for first job

I’ve been working there for a few months now, always on washing up. I have little to no experience on drinks, but I’m forced to run a seperate, isolated area on my own when I physically cannot and I am very unprepared. There is little to no understanding on individuals strengths.


Lenient for time off


Unfair high expectations
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Overall a good place to work

I’ve really enjoyed my time here over the year and continue to value the beautiful setting around me when reflecting on previous jobs. The only issue Id majorly warn of is the competition for hours, we’ve experienced serious hour cuts lately where most people have 3/4 shifts this month. As someone who pays rent and has commitments it makes payday particularly stressful.


Free lunch, flexible hours, location


Lack of hours
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Huge prospects for cycle hub but limited knowledge staff great.

Often huge great ambitions without long term forward planning. Little investment in staff or infrastructure. Limited knowledge from senior managers regarding the commercial business of operational requirements for a cycle hire business.


Supportive and friendly staff


Long hours physical and mentally exhausting. Little or no breaks.
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Enjoyable job and rewarding working for a good organisation. Rewarding helping look after the upkeep of some lovely historic properties. Pay could of been slightly better but overall fantastic company to work for
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Overall rating

Based on 682 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture

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