Nationwide Building Society
3.8 out of 5 stars.
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Nationwide Building Society Careers and Employment

About the company

  • CEO
    Joe Garner
  • Founded
    1846
  • Company size
    more than 10,000
  • Revenue
    £1bn to £5bn
  • Industry
    Finance
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Jobs

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Customer Service

14 jobs

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Salaries

Salary estimated from 3.9K employees, users, and past and present job advertisements on Indeed.

Popular roles

Member Services Representative
£19,864 per year
Program Manager
£70,192 per year
Senior Enterprise Architect
£69,283 per year
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Rating overview

Rating is calculated based on 742 reviews and is evolving.

4.0820173.7120183.6220193.4820203.752021

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Work-life balance

Reviews

Temporary worker / Finance Department in Portman House, Bournemouth
on 23 March 2021
Nice place
It’s a great place to work as long as your productivity is to the standard they require. The training is excellent as long as you can stay in the area you started with, they can move you to a different department even if you feel it might not be right for you (no choice in the matter). You get free coffee etc. but the cafeteria can be pricey. There is a lot of pressure when working and everything is time oriented which means if you’re a little slow they will question you about it and that can be the end of you working there.
Personal Banking Manager in Dunfermline, Fife
on 4 April 2021
Such a fun place to work and very laid back.
Absolutely love working for Nationwide it's self and the management are superb. My role has completely changed to being a telephony based call centre which is not what I joined for. I would love to to continue my career with nationwide however there's now a very small route for progression and the role and has went back years with leaving video to do telephony due to covid. The pay isn't the greatest and your are expected to do a lot within your role but the benefits are superb with a industry leading pension, full sick pay for upto 6 months and management are very flexible. As they say all good things must come to an end it's just a shame it's came now. If you are looking for a fun, exciting and rewarding job a Personal Banking Manager is no longer that but If you don't mind a back to back call centre vibe, set breaks and a different work pattern to your team but for a company that look after you and support you then you'd be more than welcomed.
Product Owner in Swindon HQ
on 16 March 2021
Good people but too much deadwood
Red tape for the sake of red tape and long serving managers with no real vision for change have always been big problems. Initially it was fun but the third round of redundancies just to make up for poor planning said it all. Much better companies out there tbh.Toilets in Wakefield house (Swindon) were utterly DISGUSTING for most of the year - Putting up an out of order sign and closing a cubicle for 6 months doesn't make it magically disappear... This isn't an exaggeration it's common place.
Personal Banking Manager in Farnborough, Hampshire
on 4 March 2021
Best company I worked for
Have no complaints! Best company to work for, took great care of us as employees - never felt uneasy Fantastic career programme and development support and they really invest in their people
SENIOR SPECIALIST CUSTOMER SERVICE CONSULTANT in Sheffield, South Yorkshire
on 4 March 2021
Mediocre
I got approached to start a job here straight after I'd finished uni and took it as I needed some money. The training was okay, but there was a fair bit of self learning needed as some of the information was outdated. Overall, managers try and do their best, but it's clear head office doesn't care about the Sheffield branch and employee care lacks because of this. People were constantly going off sick with stress, shift patterns change weekly, and a lot of people feel underpaid for the work they're expected to do, and feel pressured to keep Nationwides good reputation. There is a yearly bonus depending on company performance, but that is the extent of any perks (no canteen, no gym, etc - unlike other branches)If you would like a monotonous role where you're constantly getting insulted by the general public, your mental health is disregarded, and you aren't wanting to progress in a career, then this job is ideal.
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Questions and answers

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Interview insights

Insights from 311 Indeed users who have interviewed with Nationwide Building Society within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

Interview questions are all competency based, interviewing manager can usually pick 5-6 competency based questions to ask the interviewee

Shared on 12 September 2017

Situation task action result will get you through most of the questions . competency based question tell me a time when, tell me how you dealt with this .

Shared on 12 July 2017

Previous experience + scenario questions such as "what would you do in this scenario".

Shared on 26 June 2017
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