Nationwide Building Society
Happiness score is 56 out of 100
3.7 out of 5 stars.
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Nationwide Building Society Careers and Employment

Work happiness

Scores based on about 61 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they can get support and encouragement from colleagues at work?
Do people feel their work has a clear sense of purpose?

About the company

  • CEO
    Joe Garner
    approve of Joe Garner's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
  • Link
    Nationwide Building Society website
Learn more


Browse jobs by category

Customer Service

48 jobs


Salary estimated from 6.7K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 831 reviews and is evolving.



Member Representative in Huntingdon, Cambridgeshire
on 3 May 2022
Good place to work
Very lovely colleagues and management Pay is fairly good And good bonus I would recommend it as a good place to work. And if you are local even better
Contact Centre Snr Consultant in Northampton, Northamptonshire
on 19 May 2022
Bad management and toxic work culture
Worked for Nationwide for around a year and a half. Absolutely zero support from managers, my manager was so horrible to me and the other managers always felt very cold and disconnected. No support when it came to difficult phone calls. I was left by myself to make a phone call to the police after a serious and concerning call with a member. Nobody bothered to ask if I was ok. Constantly abused on the phone, company says you don't have to take the abuse, but they soon change their tune when a complaint is written. Members will ask to speak to a manager, but managers will vary rarely take over a call, it's normally left to the support team, who will only take very specific calls, so most of the time you're trying to deal with calls that a manager should be dealing with. Very fast paced, some days you'll have upwards of 300 people in the queue. They are very hot on adhering to your schedule, which sounds perfectly acceptable, until a difficult call runs into your break or lunch, which means if you take your full break or lunch, you're break will then run into phone time and this will flag up as you 'not working'. A lot of people would skip breaks or have shorter lunches as they would penalise and call out people who had low schedule adherence. Some people have a great experience working there, as long as you're in the right department and have a decent manager. I'd probably say most of the call centre jobs, which is where I worked, will be pretty similar.
Member representative in Wales
on 15 May 2022
Very busy role, however can be fun and nationwide cares so much about employee wellbeing
Nationwide is a very busy place with lots to learn. However new opportunities to grow are always available and branch managers support their staff so well, and always go out of their way to help. Wages could be higher however they aren’t the worst. Teams are like a second family and are great. So much to learn though, new processes and changes.
Personal Banking Manager. in Yeovil, Somerset
on 12 May 2022
Very supportive employers
The thing I loved about nationwide is how much they promoted and encouraged sharing positive encounters with members throughout the day, I found it really helped boost morale and made everyone want to work hard to achieve a good success story about going the extra mile.
Member rep in Kent
on 2 May 2022
Not too bad
This company is fairly ok to work for- staff are really nice and most managers too. There is so much to learn though and systems are old and clunky. Branches are always short staffed and you won’t leave on time! Lots of verbal thanks from higher up but not much else - those in high up positions don’t really understand the pressure on branch staff. Job security is good however.

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Questions and answers

People have asked 67 questions about working at Nationwide Building Society. See the answers, explore popular topics and discover unique insights from Nationwide Building Society employees.

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  • CEO
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  • Part Time Jobs
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Interview insights

Insights from 607 Indeed users who have interviewed with Nationwide Building Society within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

Interview questions are all competency based, interviewing manager can usually pick 5-6 competency based questions to ask the interviewee

Shared on 12 September 2017

Situation task action result will get you through most of the questions . competency based question tell me a time when, tell me how you dealt with this .

Shared on 12 July 2017

Previous experience + scenario questions such as "what would you do in this scenario".

Shared on 26 June 2017

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