Nationwide Building Society
Happiness score is 53 out of 100
3.7 out of 5 stars.
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Nationwide Building Society careers in Northampton

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Nationwide Building Society jobs near Northampton

Browse 2 jobs at Nationwide Building Society near Northampton

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Customer Service

59 jobs

Nationwide Building Society salaries in Northampton

Salary estimated from 0 employees, users, and past and present job advertisements on Indeed.

Nationwide Building Society ratings in Northampton

Rating is calculated based on 73 reviews and is evolving.


Nationwide Building Society Northampton employee reviews

Mortgage Administrator in Northampton, Northamptonshire
on 28 November 2022
Great employer

Plenty of opportunities for work progression. A very caring employer that provides support when needed. Yearly bonuses. Only down side is some management isn’t great/reliable.

Customer Service Consultant in Northampton
on 24 September 2022
Overall good first job/experience

You will gain lots of skills to move forward with here such as time of voice, dealing with customers, problem solving and fast paced environment however development opportunities are slim so I wouldn’t recommend as a career, more a development opportunity as a first job. Wage is not great however you do get small yearly bonuses dependant on whether the high management believe the company can afford it. With my experience however, the management was fantastic and really supportive. I would also say that the full time shifts are not convenient at all if you enjoy your weekends and evenings.

Senior Customer Service Advisor in Northampton
on 12 September 2022
Fantastic place to work, with friendly staff and great onsite facilities.

Overall I would rate Nationwide as being in my top 5 of companies to work for. I have had and shared some fantastic times at Nationwide and would not hesitate recommending Nationwide to anyone who is looking at a career in Banking. A*

Customer Service Advisor in Northampton
on 30 June 2022
Excellent team.

Too busy at times. Paid on time. Too many changes and emails to deal with. Angry and mean customers at times.

Contact Centre Snr Consultant in Northampton, Northamptonshire
on 19 May 2022
Bad management and toxic work culture

Worked for Nationwide for around a year and a half. Absolutely zero support from managers, my manager was so horrible to me and the other managers always felt very cold and disconnected. No support when it came to difficult phone calls. I was left by myself to make a phone call to the police after a serious and concerning call with a member. Nobody bothered to ask if I was ok. Constantly abused on the phone, company says you don't have to take the abuse, but they soon change their tune when a complaint is written. Members will ask to speak to a manager, but managers will vary rarely take over a call, it's normally left to the support team, who will only take very specific calls, so most of the time you're trying to deal with calls that a manager should be dealing with. Very fast paced, some days you'll have upwards of 300 people in the queue. They are very hot on adhering to your schedule, which sounds perfectly acceptable, until a difficult call runs into your break or lunch, which means if you take your full break or lunch, you're break will then run into phone time and this will flag up as you 'not working'. A lot of people would skip breaks or have shorter lunches as they would penalise and call out people who had low schedule adherence. Some people have a great experience working there, as long as you're in the right department and have a decent manager. I'd probably say most of the call centre jobs, which is where I worked, will be pretty similar.

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