Nationwide Building Society
Work wellbeing score is 68 out of 100
3.7 out of 5 stars.
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Nationwide Building Society Employee Reviews

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United Kingdom931 reviews

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3.7Work-life balance

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You do not have to work bank holidaysLearn a lot about financesSupportiveGood working hours Sociable FunMeet all different types of peopleNo overtime opportunity




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Productive and fun workplace

Good management.Supportive.Deals well with mental health.Flexible - shifts, breaks etc.Repetitive work.Metric-focused work - numbers often mean more than quality work.
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Insights into Nationwide Building Society

Based on 208 survey responses
What people like
  • Inclusive work environment
  • Time and location flexibility
  • Supportive environment
Areas for improvement
  • Energising work tasks


Would definitely recommend - nationwide look after their employees and they are very conscious of mental health. The pay isn’t great, and you are over targeted, however that’s doable and when you have good management it makes no odds anyway
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Engaging and supportive workplace

Great place to work, fair salary. Very flexible and supportive around family needs. Friendly and approachable staff and a good level of development offered
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Not a bad company, some awful management

The company itself is good to work for, you are for the most part well looked after and received good benefits from the job. Roles are ever changing so you must be adaptable and resilient. Sadly some managers are bullies especially in the financial services department and nothing is done to prevent this even if raised correctly.
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Brilliant company

I have worked in many a job before working for Nationwide and not one company has come close in how Nationwide treats employees, it truly is a place I am happy to work harder for and do more due to it being noticed and rewarded, you are not spoken down too and management do not come across as ‘boss’ type, they are more about getting the best outcome for the member and a happy place for everyone to work.


Bonus, rewards, great staff all around


Not much progression
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Good, but stressful

The staff were always brilliant in onboarding new staff and keep morale up .. but the job was very stressful. A few seconds between calls and constant heartache and upset with mortgages falling through takes it toll on you when you hear it all day every day. It was an experience worth having, but not one I'd rush back to.
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Good place to work

I am really enjoying working at nationwide so far. The work culture is great and I love the fact that every day is different. It is a fast paced environment which I like.
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Great place to learn your trade

Was a great place to develop and progress. However, towards the end of my employment with them, I started to notice that ‘work friends’ would be promoted. They also cut 75% of my team with the same demand from the business meant that we were overworked.
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Good benefits

Nice company to work for with good benefits. Lots of emphasis on the members rather than sales (there is still and element of this).The systems are much less user friendly compared to banks that I have worked for.
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Fantastic Company

I am still working for the company and have a largely positive experience. I have worked for few other companies in the past and Nationwide is the best company that I have worked for; from treating their employees fairly and respectfully, they listen to their employees and offer a lot of support as and when needed. I have experienced working for at least three branches as well as working on telephony (customer support) for a while and every role I've worked in within Nationwide has been a positive experience. It can be extremely challenging at times when dealing with customers (as any customer based role can be) however the fact that Nationwide supports its employee workforce is what makes it such a great company to work for. The salary and benefits are very good as well. I have been working for Nationwide for three years to date.


Great culture, supportive, encouraging, opportunities to grow within company, good salary and benefits.


Dealing with customers can be challenging but Nationwide listens and protects its staff - no cons!
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Pro active workplace

Good work-life balance, the pay was ok. Work was great but management was terrible. Seems to be the norm in security if you can secure a good role. Close to home so not far to travel which is a bonus. Pandemic ended the contract early which has set me back 3yrs in good pay to get back to where i was.


Paid on time and paid lunch


Management were a pain to contact and control room hard to understand English
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Not the best.

Training was enjoyable however not job specific, so once complete you are thrown into the deep end. Unrealistic expectations, very hot on adherence, stressful job, customers can be difficult, below-average pay. Management ok, depends on who you get. Very outdated systems that are often impossible to work with. Incredibly long interview process. Not at all what I was expecting.
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Good benefits

Working in the branch is not as sales focused as the bank that I have also worked at. There seems to be more of a focus on customer service.There is more of an expectation to handle complaints and take calls which you'd expect head office to deal with.There is a great pension and the pay isn't too bad either. It's an easy job but can be a dead end, however if you're not too bothered about progression then it's great.
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Cult like

Management in my time there was a 50 year old women who didn't care about anything but the weekend, her holidays and her eventual retirement. Just wanted to sit on her big salary and stagnate. Poor promotion opportunities for the 200+ people working in collections & recoveries as there were only a handful of roles available in either management or 'head ofs' Pay was awful but then it was only a starting role and next to anyone could do it. Shift work in a call centre so you were monitored for every second. Would recommend to a 18 year old just starting out, but make sure you work it out quick, then look to move on out or up to what you want to do.


Great team. Still keep in contact with them now 8+ years later.


Management, pay, progression
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Somewhat helpful

Good training but did feel like you were thrown into the deep end when signed off Poor pay but there are chances to do overtimeAll depends on the type of manager you have as each can be very different and make or break your experience
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Great company to work for, but…

Constantly changing policies, difficult to book time off. However very supportive managers & co workers. Typical day is obvs taking a lot of calls, can be quite repetitive.
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Quite a stressful workplace with a lot of expectations if goals are not achieved for whatever reason you will not qualify for pay rise or bonus

What is the best part of working at the company?Very family orientated and people focused What is the most stressful part about working at the company?Meeting expectations of "selling" extra productsWhat is the work environment and culture like at the company?Fair but your face must fit otherwise it can be stressfulWhat is a typical day like for you at the company?Very very bust with lots of expectations
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Extremely supportive environment

I have worked in healthcare for over 10 uears and have never received the same level of support as I do with Nationwide, now. Everyone is so welcoming, friendly and ready to help you when needed.


Remote working
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Overall good place to work. Although if you make a mistake you will be out!As a member Rep you are asked to do a lot, it seems fair at first but once you pass your 6 months the pressure can be a little overwhelming and not reflected in the pay.


Good environment


Some are quick to throw you under the bus
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Up and down

Hr mess up payNow they are wanting to make us multi skilled with no pay increase when others who are multi skilled are on 10k more. My manager is amazing but others are horrible and all about stats stats stats. Very repetitive and no way to progress unless you been there for 10 odd years. No work given for in between calls which can be up to 45 mins but you are not allowed to do other things while waiting for call otherwise ‘ you aren’t ready for calls’
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Overall rating

Based on 966 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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