Nationwide Building Society
Happiness score is 52 out of 100
3.7 out of 5 stars.
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Nationwide Building Society

Nationwide Building Society Employee Review

Stressful

chose to leave due to it being too stressful with rude customers and ridiculous kpis to meet. Super micro managed, get asked what you are doing by management if you were to even go to the toilet or if you are having to write up a complaint for customer, if you are not on the phone non stop you get questioned about it. Pay is good but needs to be because it’s stressful. Met some really lovely people working there, everyone seems nice and everyone has it in common that they don’t like working on the phones.

Ratings by category

2.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
4.0 out of 5 stars for Management
3.0 out of 5 stars for Culture
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Similar reviews

Same role

It's a Call Centre so leave your life at the door.

Terrible place to work, very much a place for kids straight out of school who are on the same rubbish salary as a 50 year old i.e. £18500 pa. To say this place is "Cliquey" is an understatement. Useless management who talk to you as if you're a child, plus no chance of EVER getting promoted. Full of people who love other folk's drama. Sure, there are some good people there, but overall it is a place where if your face fits & you like Love Island, then you're part of the culture.

Pros

Free drinks machine

Cons

Horrendous shifts.
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Same roleSame location

Brilliant company

Not been with nationwide long but so far they have been amazing! So much support when just starting and never left to struggle, they also have amazing benefits which prove they care about their staff.

Pros

Great benefits, good managers, lots of support
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Same role

Bad management and toxic work culture

Worked for Nationwide for around a year and a half. Absolutely zero support from managers, my manager was so horrible to me and the other managers always felt very cold and disconnected. No support when it came to difficult phone calls. I was left by myself to make a phone call to the police after a serious and concerning call with a member. Nobody bothered to ask if I was ok. Constantly abused on the phone, company says you don't have to take the abuse, but they soon change their tune when a complaint is written. Members will ask to speak to a manager, but managers will vary rarely take over a call, it's normally left to the support team, who will only take very specific calls, so most of the time you're trying to deal with calls that a manager should be dealing with. Very fast paced, some days you'll have upwards of 300 people in the queue. They are very hot on adhering to your schedule, which sounds perfectly acceptable, until a difficult call runs into your break or lunch, which means if you take your full break or lunch, you're break will then run into phone time and this will flag up as you 'not working'. A lot of people would skip breaks or have shorter lunches as they would penalise and call out people who had low schedule adherence. Some people have a great experience working there, as long as you're in the right department and have a decent manager. I'd probably say most of the call centre jobs, which is where I worked, will be pretty similar.

Pros

Decent hours and job security

Cons

Management, culture and difficult or abusive calls
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Overall rating

Based on 864 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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