NatWest Group
Happiness score is 63 out of 100
3.8 out of 5 stars.
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NatWest Group Careers and Employment

Work happiness

Scores based on about 26 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work environment is inclusive and respectful of everyone?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Alison Rose
    approve of Alison Rose's performance
  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
  • Link
    NatWest Group website
Learn more


Browse jobs by category

Information Design & Documentation

67 jobs


Salary estimated from 1.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 102 reviews and is evolving.



Personal Banking Advisor in Wavertree
on 5 May 2022
Fast paced, stressful
From my time at NatWest, I learnt that the longer you stay on the phones, the heavier your work load becomes. Career progression is something that is spoken about in training, however there are very minimal opportunities to advance.
Fraud Analyst in Edinburgh, City of Edinburgh
on 11 May 2022
Fraud analyst
Fast paced. Very micro managed role. Good management but very timed and under pressure. Would recommend as it’s easy to work from home Aslong as you want to be timed on everything you do.
Senior Personal Banker & customer service in Bristol United Kingdom
on 25 April 2022
Work Life balance
Great career progression of wanted.Lots of staff benefits and discounts Family work life Balance
HR Officer in London, Greater London
on 22 April 2022
Great Work/Life Balance
Great work life balance, with flexible benefits and work from home opportunities.A lot of change is happening and so it can be hard to settle in role and not a clear strategy from the top. Good community support and opportunities to get involved in CSR and volunteering
Service Desk Analyst in Futures House Derby
on 18 April 2022
Good Salary for permanent staff with yearly pay rises commensurate with perfomance
Very High turnover in the department has resulted in a great increase in the demand on the centre If you like being busy then it's probably fine but you will be on back to back calls or consistently on 2 livechats once you are trainedChanges have been made to improve the work for example reduction in the maximum number of chats from 3 to 2 though. If you want to progress to a more senior role be prepared to effectively perform that role for months to years before you receive the promotionAs a large business the experiences across the bank differ but it is very common to see people confused by the arcane nature of some processes

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Questions and answers

People have asked 18 questions about working at NatWest Group. See the answers, explore popular topics and discover unique insights from NatWest Group employees.

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Interview insights

Insights from 145 Indeed users who have interviewed with NatWest Group within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

They use a “pretend to be a travel agent and sell a holiday to a customer”

Shared on 14 March 2022

None, I got hired through agency who just done a credit search and gave me the job

Shared on 4 October 2021
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