NatWest Group Employee Reviews
Review this companyJob Title
All
Location
United Kingdom188 reviews
Sort by
Found 188 reviews matching the searchSee all 260 reviews
Good company
Journey Developer (Former Employee) - Edinburgh, City of Edinburgh - 19 September 2023
Indeed featured review
The most useful review selected by IndeedOverall, good company. Good policies - 10 days volunteering leave, full sick pay, dental cover for a small cost and other perks. Very good and fair payrises. Mixed experience of management - I’ve had some very good managers and some not so good managers over the years.
Was this review helpful?
Mixed
Mortgage Administrator (Former Employee) - anywhere - 19 September 2023
People made the place. Little concern of staff welfare Work is monotonous. Pay was poor for work done . Company struggled to retain staff. Customers fed up with really long wait times Agency staff called in as back up
Was this review helpful?
Insights into NatWest Group
What people like
- Feeling of personal appreciation
- Supportive environment
- Inclusive work environment
Areas for improvement
- Energising work tasks
Lovely staff
Customer Service Advisor (Current Employee) - Liverpool, Merseyside - 18 September 2023
Everyone’s great but work is hard so not many stick around, company benefits are good and work life balance also. opportunities to work elsewhere in the business
Was this review helpful?
ok
Business Analyst (Former Employee) - Remote - 15 September 2023
it was an okay place to work generally. fair degree of free online training available. area i was in was a bit compartmentalised though, aka a bit of a silo mentality
Was this review helpful?
Good career start
Quantitative Analyst (Former Employee) - London, Greater London - 12 September 2023
Great place to start your career. People tend to not stay very long though but it’s a good learning environment. Make sure you learn as much as possible from other desks to avoid gaining only a narrow view of your product category.
Was this review helpful?
Higher than average pay but workload demanding
Personal Banker (Former Employee) - Aylesbury, Buckinghamshire - 8 September 2023
The pay is higher than average but that is because it's heavily sales focussed. Management were concerned with targets and not the value of positive customer interactions.
Was this review helpful?
I was given a six month contract for this job as this is a job paid by the agency.
Customer Service Operations Analyst (Former Employee) - Horwich, Greater Manchester - 29 August 2023
Very good and in-depth training for the bank Customers Relationship Management systems however some people may find the system is hard to handle as it includes the old and new system at the same time. You are carefully monitored by the colleagues as you have to sit around as a group. New employees may find it easy to handle at the beginning but after 6 months you need to have accomplish a 75% call achievement target otherwise you may not have your contract extended. You need to expect a day long hard work but they will give you two 15 minutes break for going to toilet and one hour no pay lunch time. Difficult to get a permanent job if they can stay in the company.
Pros
May be stressful for call achievement
Cons
Ok pay but you need to have a car
Was this review helpful?
Decent but not ideal
Banker (Former Employee) - London, Greater London - 17 August 2023
Decent company poor management. I deal first job but not the best place to build a careeer. Not much room for progression as the banking space is in regression
Was this review helpful?
Great place
Customer Service Advisor (Former Employee) - Manvers - 13 August 2023
Great place to work. Lovely staff and managers. Monday to Friday. Customer focused and good career progression if you want it. Sick pay and great maternity leave.
Was this review helpful?
Fun place
Telephony Agent (Former Employee) - Norwich, Norfolk - 11 August 2023
Lovely place to work to start your career even if you don’t have mortgage experience. Very flexible and easy to work from home or in the office. Great phone job
Was this review helpful?
Jobs at NatWest Group
Not a fun place to work.
Personal Banker (Current Employee) - Southend-on-Sea - 7 August 2023
No one is supportive of you your on your own. It’s not a friendly place to work. The money is good but a horrible place. Not nice managers, too much work load not enough staff
Was this review helpful?
Microagressive, toxic and I was bullied.
Personal Banker (Former Employee) - Manchester City Centre, Greater Manchester - 3 August 2023
It was an incredibly toxic environment and I was subject to being belittled and embarrassed in front of customers and colleagues, micro and passive-aggressive comments and when I spoke up about it, I was moved shortly afterwards to a different branch. This was done by the managers and some colleagues. It was so toxic I had to leave as it was taking a toll on me emotionally. Other colleagues spoke to me about the same treatment but I was the only one to speak up. I would never work there again.
Was this review helpful?
Encouraging
Senior Relationship Manager (Current Employee) - Scotland - 2 August 2023
In my role and department there are lots of opportunities to grow and develop. The management encourage staff to have a good work/life balance and they are very supportive of working parents and families. The work can be challenging and frustrating as we tackle large, often outdated, infrastructure and therefore processes can be slow which impacts on ability to do the job well and affects customer experience. Overall though I'm happy to work for the bank.
Was this review helpful?
Nice place to work
Mortgage Customer Service Advisor (Former Employee) - Remote - 1 August 2023
Great company to work for. They did well in providing a good work-life balance especially working from home. The pay is also good, would definitely recommend as they offer plenty opportunities for progession.
Was this review helpful?
It all depends on your manager
Call Centre Operator (Former Employee) - Birmingham, West Midlands - 27 July 2023
The colleagues are all amazing, never had any problems with them. The managers... Some of them are brilliant but some are terrible. It really depends on your luck.
Was this review helpful?
Helpful & Friendly
Unit Leader (Current Employee) - United Kingdom - 24 July 2023
Great place to work, friendly and supportive leadership team. Great support and values throughout the company - senior leaders lead with purpose and are visual to colleagues. Great ethos
Was this review helpful?
Good career
Manager (Former Employee) - Varioud - 23 July 2023
The opportunity to move branches and work in head office is there if you work hard although the closure of branches means you have to be prepared for long commutes
Was this review helpful?
Good
Cashier (Current Employee) - Birmingham, West Midlands - 23 July 2023
Good company, easy to establish work life balance. Pay is quite low but if your team is good then it can be easy. No room for progression but learnt a lot.
Was this review helpful?
ok experience
Risk Analyst (Current Employee) - Edinburgh, City of Edinburgh - 22 July 2023
- work life balance. able to work from home - good training opportunity. good culture - pay is not competitive. no bonus - little / no career progression.
Was this review helpful?
Decent Pay but Stressful
Customer Service Advisor (Current Employee) - Manchester, Greater Manchester - 18 July 2023
First it was all about taking as many calls as possible, the targets were stressful. Now it's more customer care focused, but the targets still sit in the back of your mind. It is quite stressful depending on the customers who call in. Sometimes if you need help, it's not always immediately there.
Was this review helpful?
Repetitive
Customer Service Advisor (Current Employee) - Wavertree - 11 July 2023
Lots of false promises about progression, hours not great and difficult to take time off. Feels like being in school every second monitored only allowed to use the toilet so much a week
Was this review helpful?
Want to know more about working here?
Ask a question about working or interviewing at NatWest Group. Our community is ready to answer.Ask a QuestionOverall rating
5
84
4
80
3
53
2
18
1
25
Ratings by category
3.8 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture
Questions about NatWest Group
- What is NatWest Group holiday leave policy? How many holiday leave days do you get per year?14 people answered
- How often do you get a pay rise at NatWest Group?13 people answered
- What is the work-from-home policy at NatWest Group?12 people answered
- What benefits does NatWest Group offer?9 people answered
- What is the promotion process like at NatWest Group?8 people answered
- What is a typical day like for you at the company?7 people answered
- How often do pay rises occur at NatWest Group?7 people answered
- Can you work remotely at NatWest Group?5 people answered
- On average, how many hours do you work a day at NatWest Group?5 people answered
- How does someone get hired at NatWest Group? What are the steps along the way?4 people answered
NatWest Group Reviews by Job Title
NatWest Group reviews by location
Learn about NatWest Group in popular locations
Learn about popular job titles at NatWest Group
- Companies
- NatWest Group
- Employee reviews