NatWest Group
Happiness score is 63 out of 100
3.8 out of 5 stars.
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NatWest Group Employee Reviews

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United Kingdom76 reviews

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4.0Work-life balance

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Fast paced, stressful

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From my time at NatWest, I learnt that the longer you stay on the phones, the heavier your work load becomes. Career progression is something that is spoken about in training, however there are very minimal opportunities to advance.
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Fraud analyst

Fast paced. Very micro managed role. Good management but very timed and under pressure. Would recommend as it’s easy to work from home Aslong as you want to be timed on everything you do.
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Insights into NatWest Group

Based on 26 survey responses
What people like
  • Supportive environment
  • Ability to meet personal goals
  • Inclusive work environment
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • Trust in colleagues

Work Life balance

Great career progression of wanted.Lots of staff benefits and discounts Family work life Balance

Pros

Discounts

Cons

Distance to work
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Great Work/Life Balance

Great work life balance, with flexible benefits and work from home opportunities.A lot of change is happening and so it can be hard to settle in role and not a clear strategy from the top. Good community support and opportunities to get involved in CSR and volunteering

Pros

Fair pay against market, good work/life balance, interesting work

Cons

A lot of change very quickly makes it hard to settle, only receive bonuses at a certain grade
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Good Salary for permanent staff with yearly pay rises commensurate with perfomance

Very High turnover in the department has resulted in a great increase in the demand on the centre If you like being busy then it's probably fine but you will be on back to back calls or consistently on 2 livechats once you are trainedChanges have been made to improve the work for example reduction in the maximum number of chats from 3 to 2 though. If you want to progress to a more senior role be prepared to effectively perform that role for months to years before you receive the promotionAs a large business the experiences across the bank differ but it is very common to see people confused by the arcane nature of some processes
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Good benefits but easily overworked

Staff are too complacent, you could easily end up doing more than others. The benefits are good, sick pay = normal wage, dependants leave available too
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Enjoyed my time!

Excellent colleagues and management, plenty of career opportunities within. Great communication with daily team meetings and regular management engagement meetings.
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Natwest

A good place to work in general managers are helpful and fair, it cam be stressful with a lot of targets to meet which are sometimes too high. Cold calling customers is the worst part.
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Well managed and good job support

Well managed and good job support. Plenty of opportunities if you’re prepared to take personal risk on occasion (learn on the job, although good training is required) and perhaps relocate. Don’t expect an easy ride though, goals and targets are usually stretching
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Productive and enjoyable

Good company to work for. Worked both in the call centre and in the branch. Good rewarding job and can be what you make it. Would recommend the job to anyone

Pros

Location, pay, family feel

Cons

Work from home
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Decent but definitely not the best

- good pay for my age - lots of overtime always available- friendly staff and good friends made - can be strict with schedules - wouldn’t overall rate the company but a good start into a proper work career

Pros

Lots of overtime, understanding when needed

Cons

Lack of staff, bad schedule planning
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Stressful

The training is very good. Pay is good as well. But after the training you are basically left to fend for yourself. A lot of calls. Every time of your day is being monitored and the targets are not realistic. Very, very stressful.

Pros

Pay and benefits - work from home

Cons

Stress - Micromanagement - Unrealistic targets
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Look elsewhere for a job. Really not worth the suffering.

Sadly management will only support you for a few months then you will be expected to hit targets and mis-sell. You can be as unethical as you want as long as you convince clients to take out products that they may not want or need. Overtime is always expected and never paid. You will be managed by people that used to sell PPI, they still receive bonus payments for the work you do. I have wasted 20 years of my life here, it was great to start but now you will be expected to hate people that don’t use digital banking and cold call people to try and get a sale.

Pros

There used to be some great benefits. Not any more.

Cons

Unsupportive management. You are only a number, easily replaced. Training is terrible.
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Productive and fun workplace

I enjoy working in this company . Hours are good . Management is amazing and the support is really there for new staff. If you are looking for a company to join . Please join NatWest

Pros

Lunches, pension

Cons

Pay
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Hybrid working

Good place to work, fair pay good flexibility with work from home. Good benefits, overtime available.Great colleagues and no weekends or late nights.
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Most stressful experience of my life

You are just a number. Expect to be worked into the ground with very little thanks. Communication from above terrible. Sink or swim culture. Used to be a decent place to work but in recent years has become unbearable. A lot of talk about employee wellbeing but it’s just that “talk” they do not actually care when it comes to it.

Pros

None

Cons

Everything
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Productive and fun workplace

Productive and fun workplace, can be challenging with the changing climate but on the whole management are very supportive and there are plenty of opportunities to progress and develop with the group if you apply yourself.
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Great employer

Worked at Natwest since 2014 and never wanted to look elsewhere. Treated fairly and with respect. Love the flexible working hours. Maternity pay is excellent.

Pros

Flexible hours.

Cons

None
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Not bad

Stressful but rewarding with progression. Manager is so supportive and helps with all queries. You’ll feel like a part of a family in your team and I never dread coming to work

Pros

Pension

Cons

Pay isn’t great
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Worst experience of my career

I worked for the company for just 7 months in Premier Banking as a Relationship Manager. The training completely missed the mark with what we would be actually doing. We were so under supported it was unreal. Expect 3-5 business days for a response from anyone if you have a question, which you will have A LOT of because the training is so poor. The fact that you are constantly micromanaged only adds the the stress and frustration. You have a portfolio of 2000+ customers and the management have no idea how much work that is just dealing with queries day to day never mind hitting your targets. The way they treat their customers in general is horrendous, I’ve never seen such poor service meaning your pretty much constantly dealing with complaints in the background of trying to juggle everything else. I couldn’t get out of there fast enough.

Pros

Flexible Home Working

Cons

Workloads, under supported, underpaid, unrealistic expectations, pretty much everything
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A trap

If you are actually looking to work in banking for the rest of your life without the chance of ever getting another job then this is the one for you,The place is a trap, no room for progression just then transferring you to other departments to stretch there resources rather than hire more staff. Pays okay, but to think management don’t even come from banking backgrounds and you have to do all there work for them it should be higher, we are looked at as the lowest level but we keep this bank afloat, if we was to drop our headsets and walk out the place would be on its knees which they need to respect

Pros

Make good friends, pay is okay

Cons

The whole job itself
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Overall rating

Based on 102 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture
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