NatWest Group
Work wellbeing score is 68 out of 100
3.7 out of 5 stars.
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NatWest Group Employee Reviews

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United Kingdom188 reviews

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3.8Work-life balance

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Good company

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Overall, good company. Good policies - 10 days volunteering leave, full sick pay, dental cover for a small cost and other perks. Very good and fair payrises. Mixed experience of management - I’ve had some very good managers and some not so good managers over the years.
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People made the place.Little concern of staff welfareWork is monotonous.Pay was poor for work done . Company struggled to retain staff.Customers fed up with really long wait times Agency staff called in as back up
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Insights into NatWest Group

Based on 109 survey responses
What people like
  • Feeling of personal appreciation
  • Supportive environment
  • Inclusive work environment
Areas for improvement
  • Energising work tasks

Lovely staff

Everyone’s great but work is hard so not many stick around, company benefits are good and work life balance also. opportunities to work elsewhere in the business
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it was an okay place to work generally. fair degree of free online training available. area i was in was a bit compartmentalised though, aka a bit of a silo mentality
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Good career start

Great place to start your career. People tend to not stay very long though but it’s a good learning environment. Make sure you learn as much as possible from other desks to avoid gaining only a narrow view of your product category.
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Higher than average pay but workload demanding

The pay is higher than average but that is because it's heavily sales focussed. Management were concerned with targets and not the value of positive customer interactions.
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I was given a six month contract for this job as this is a job paid by the agency.

Very good and in-depth training for the bank Customers Relationship Management systems however some people may find the system is hard to handle as it includes the old and new system at the same time. You are carefully monitored by the colleagues as you have to sit around as a group. New employees may find it easy to handle at the beginning but after 6 months you need to have accomplish a 75% call achievement target otherwise you may not have your contract extended. You need to expect a day long hard work but they will give you two 15 minutes break for going to toilet and one hour no pay lunch time. Difficult to get a permanent job if they can stay in the company.


May be stressful for call achievement


Ok pay but you need to have a car
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Decent but not ideal

Decent company poor management. I deal first job but not the best place to build a careeer. Not much room for progression as the banking space is in regression
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Great place

Great place to work. Lovely staff and managers. Monday to Friday. Customer focused and good career progression if you want it. Sick pay and great maternity leave.
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Fun place

Lovely place to work to start your career even if you don’t have mortgage experience. Very flexible and easy to work from home or in the office. Great phone job
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Not a fun place to work.

No one is supportive of you your on your own. It’s not a friendly place to work. The money is good but a horrible place. Not nice managers, too much work load not enough staff
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Microagressive, toxic and I was bullied.

It was an incredibly toxic environment and I was subject to being belittled and embarrassed in front of customers and colleagues, micro and passive-aggressive comments and when I spoke up about it, I was moved shortly afterwards to a different branch. This was done by the managers and some colleagues. It was so toxic I had to leave as it was taking a toll on me emotionally. Other colleagues spoke to me about the same treatment but I was the only one to speak up. I would never work there again.
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In my role and department there are lots of opportunities to grow and develop. The management encourage staff to have a good work/life balance and they are very supportive of working parents and families. The work can be challenging and frustrating as we tackle large, often outdated, infrastructure and therefore processes can be slow which impacts on ability to do the job well and affects customer experience. Overall though I'm happy to work for the bank.
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Nice place to work

Great company to work for. They did well in providing a good work-life balance especially working from home. The pay is also good, would definitely recommend as they offer plenty opportunities for progession.
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It all depends on your manager

The colleagues are all amazing, never had any problems with them. The managers... Some of them are brilliant but some are terrible. It really depends on your luck.
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Helpful & Friendly

Great place to work, friendly and supportive leadership team. Great support and values throughout the company - senior leaders lead with purpose and are visual to colleagues. Great ethos
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Good career

The opportunity to move branches and work in head office is there if you work hard although the closure of branches means you have to be prepared for long commutes
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Good company, easy to establish work life balance. Pay is quite low but if your team is good then it can be easy. No room for progression but learnt a lot.
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ok experience

- work life balance. able to work from home- good training opportunity. good culture- pay is not competitive. no bonus- little / no career progression.
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Decent Pay but Stressful

First it was all about taking as many calls as possible, the targets were stressful. Now it's more customer care focused, but the targets still sit in the back of your mind. It is quite stressful depending on the customers who call in. Sometimes if you need help, it's not always immediately there.
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Lots of false promises about progression, hours not great and difficult to take time off. Feels like being in school every second monitored only allowed to use the toilet so much a week
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Overall rating

Based on 260 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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