Network Rail
Happiness score is 65 out of 100
3.7 out of 5 stars.
Write a review

Network Rail Employee Reviews

Review this company
Job Title
All
Location
United Kingdom588 reviews

Ratings by category

3.6Work-life balance

Search reviews

Sort by

HelpfulnessRatingDate
Found 588 reviews matching the searchSee all 606 reviews

Brilliant for long haul career seekers.

Indeed featured review

The most useful review selected by Indeed
Negatives; nepotism is rife in the company. HR are slow and unhelpful. Managers are often untrained and inexperienced. Lacking diversity at the top. Management bands often underpaid. Waste is everywhere in the company. Impossible to fire anyone. Positives; decent benefits, lots of scope for self development, secondments are common place, decent pay for non management roles. Relaxed. You probably won’t ever get fired.
Was this review helpful?

No life

Work every weekend and constantly going from nights to days body clock all over the place everyone is depressed and constantly complaining about the job. Managers speak to you like s**t all the time.

Pros

Plenty of holidays

Cons

No life
Was this review helpful?

Insights into Network Rail

Based on 104 survey responses
What people like
  • Ability to meet personal goals
  • Supportive environment
  • Clear sense of purpose
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Energising work tasks

Good company, bad management

As above, just be very careful what department you got to. Good pay but people never happy. Also don’t care if they injure you medically. They will just blame you.
Was this review helpful?

Not a nice place to work

Working in the Finance department was a terrible experience. The role of Finance is to act as a basic tick box exercise, so there is very little job satisfaction or development.The department also has various problems with mental health, communication and Senior Management.
Was this review helpful?

Nice place to work and some decent staff

Decent staff and you know they have your back when out on the track,would can be tedious at times but then all jobs can be.health and safety is second to none

Pros

Heath and safety

Cons

Can be working nights
Was this review helpful?

Rate your recent company

Share your experience to help others

Not a good place to work

Not a good place to work. Senior Management just done not care about anything other than ticking the boxes so they are not hassled. Do care about your well-being

Pros

None

Cons

Long unappreciated hours
Was this review helpful?

Toxic

I’ve worked at network rail for a number of years and mostly enjoyed it but the management are terrible at the holgate depot and the atmosphere is toxic.The recently retired production manager was possibly the nastiest person I’ve ever worked with and caused so many problems for a number of workers resulting many to go off sick.Thankfully he’s gone now but his side kick the cage fighting dwarf is still around in the back ground.I hope things do improve for the younger workers but I’m not sure.
Was this review helpful?

Toxic environment

When I first started it was a great place to work, but has people left due to poor wages and staff conditions it became increasingly toxic. Team members were expected to do overtime due to the shortage of staff. At one point on a typical day you would have a Team Leader, a Team Senior and two members of staff, and while the TL and Senior spent the morning looking after the mailbox till two which was hardly taxing the two members of staff were expected to deal with the mountains of calls and long call queues, with just a token thanks and the odd comment of 'I wish we could do more' and 'we couldn't do it without you' without once jumping on the phone and taking calls.Occasionally from Senior Management you would get the odd email about taking care of your mental health while not actually doing anything to help.So I once good place to work is being ruined by poor management, so avoid at all costs.
Was this review helpful?

Inclusive and progressive company

Network Rail itself is a good company. The role for me was quite boring however, the oppotunities for progression are great. The role was quite mind numbing but the salary was good.

Pros

Very friendly and supportive

Cons

Can be mind numbing
Was this review helpful?

Each section is different

Some sections are really Understaffed each section is different using different processes and they always seem to add processes instead of making the current ones better, this causes much frustration
Was this review helpful?

Great pay and benefits but low morale

Graft Canberra hard but for the pay it is worth it but the management above does not seem to understand there boys and take as much as they can without any payback
Was this review helpful?

Good work life balance

Network Rail has a relaxed working culture and understands that employees have a life outside of work. Unfortunately there are regular reorganisations which cause doubts over job security. This is more apparent since covid.

Pros

Comfortable office

Cons

Constant reorganisations
Was this review helpful?

OK place to work

Poor management culture but good promotion opportunities. Good flexible working arrangements and decent benefits package. Theofficeisgenerally a good and happy place to work
Was this review helpful?

Useless clueless management

Don’t go there all managers little bossy kids with no experience company is the worse company to work for on the railway don’t go near with a barge pole treat you like rubbish don’t care about staff just them self s that’s why there striking now

Pros

None

Cons

Long hours weekends all the time
Was this review helpful?

Must be a self starter

Lots of opportunities and passionate staff. I had nothing but support in my time there. Management style varies so do your research and ask questions at interview. Some managers are very onboard with agile/flexible working and this usually goes hand in hand with trusting you to get on with your job and listening to and embracing new ideas. Other managers are still stuck in the dark ages; goes hand in hand with the micro managing style.

Pros

Agile working

Cons

Workload
Was this review helpful?

Front line staff culture & no benefits.

Shift work, no flexible working but you have to be flexible for them & cover all shifts over seven days. Your health or work life balance is irrelevant to them - you follow the rota. Strange work colleagues; foreign & indigenous; clearly displaying signs of mental retardedness - SSMs'/managers are usually promoted from these ranks. Pay has dropped considerably since I started (was on old contract) & I would not want to do it on the current salary. Silly polyester uniform is given & you are supposed to feel proud wearing it & eager to help low IQ customers' with their enquiries - all on low pay. They can't even give you free train travel to make up for the low wages!

Pros

Job security

Cons

Shift work, toxic work environment, low pay, no free travel.
Was this review helpful?

Great company to work for

Well structured company with great benefits in pay amongst others. Completed apprenticeship there and gained great skills through training. Promoted twice internally, the support and growth potential was brilliant.
Was this review helpful?

Decent

Was decent as an apprentice but had a poor learning structure. Tenured staff didn’t know what to do with apprentices so just had the manual jobs and no real technical experience gained. Most staff were long serving and just wanted to ride out the job until retirement

Pros

People were decent.

Cons

Lack of structure for learning
Was this review helpful?

Awful place to work and terrible people management

Too many reorganisations within some departments, hiring of managers who have no understanding of processes on teams, many managers are unskilled in people management and at worse lack basic empathy. When I left the company via voluntary severance moral in the Manchester service centre was at an all time low, it was going that way even before the pandemic started. I was witness to multiple unethical practices. Leaving the company after over 10 years serviced filled my with joy, it was an utter relief and weight of my shoulders
Was this review helpful?

A great organisation with a caring attitude

Running such a complex railway is a serious and responsible task. Thankfully Network Rail is a highly professional outfit and a pleasure to work in with some very committed and knowledgeable people.Things can move slowly and so staying at the cutting edge of technology is challenging as the rail network is so vast. There’s never a dull moment though and there will always plenty to do due to the shear scale of the railway.

Pros

Flexible working, modern equipment, great people

Cons

The complex and technical nature of the railway may not be everyone’s cup of tea.
Was this review helpful?

Job for a young new starter

Hours are horrendous they got a policy of 12 hour shifts now . If you are new and don’t know the rules and procedures you be ok , but if you were a dinosaur like me and know the rules and not a yes man to break them as they try to do, retired for a year now after 40 years within the industry and can say best retiring best thing I have done , last 10 years the change in railway is worst it’s ever been. The changes have not been for the better and the rules and procedures are such that it’s very hard to complete your task or job.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Network Rail. Our community is ready to answer.Ask a Question

Overall rating

Based on 606 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

Compare Network Rail with

  • Companies
  • Network Rail
  • Employee reviews
Tell us how to improve this page
What would you add or change?