New Directions
3.7 out of 5 stars.
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New Directions Careers and Employment

About the company

  • Company size
    51 to 200
  • Revenue
    £18m to £73m (GBP)
  • Industry
    Human Resources & Staffing
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Education & Instruction

51 jobs


Salary estimated from 4.2K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 105 reviews and is evolving.


Social Care Worker in South west and Bristol
on 10 May 2021
Unreliable but great for students
My time at New Directions was mixed. Some staff were so bad at their job, only cared about the commission that they would get from booking your shifts. The company was so unorganised, they messed up my pay multiple times and did not even realise. I turned up to jobs, only to be turned away at the door. When ringing the out-of-hours on call service, they didn't answer 8/10 times and when they did, they did not have a clue. On the other hand, if you want to learn about an industry it is the perfect job as New Directions act like a spring board to different companies to get a taste of what it is like to work there. The weekly pay is great because you will always have money coming in - BUT only if they find you enough work! Best thing is to ring in early each week to book yourself in for jobs.Not the best job if you want to feel secure and know that you will always have money coming in.
Manager in Cardiff, Cardiff
on 25 November 2020
Terrible culture. No value for hardworking staff. Micro-managing & bullying is accepted. I'd give 0 stars if I could.
I wouldn't advise anyone to consider taking a job with New Directions. I strongly regret it - it is by far the worst place I've ever worked and it had a detrimental effect on my mental health. I was promised so much and they delivered so little. I was extremely miserable there and felt I had to leave after the way I was treated.The owners of this company are in it for themselves and just see £££. They don't appreciate or value peoples hard work and they will push you out if they no longer want you. They're all about the figures and making money, and don't care for the people they employ, despite what they might say. For a family run business, it is appalling. You'd expect a friendly and welcoming culture but that couldn't be further from the truth. Their company values are a farce because even the owners can't seem to demonstrate them. Some of their practices are outdated, yet they claim 'innovation' is one of their core values... They treat people very badly, yet they claim 'respect' and 'integrity' are their core values... In fact, their values are nothing more than a few words thrown together to make them look like good employers. The company used to be an Investors in People Gold organisation, but that has slipped because they no longer put the effort in.There are certain people in positions at New Directions that they're clearly not capable of, and the senior management team refuse to accept change or advice from employees with sector knowledge and experience. They think they know best, even when all the evidence is against them. So don't be surprised to hear "just do what you're told" - that seems to be how they like to work.There is a lack or true support, honesty and transparency at New Directions and I witnessed bullying on more than one occasion, with senior managers turning a blind eye despite being notified on multiple occasions. The managers only look out for themselves, even when they can see it is causing misery for the people involved, and even when staff leave because they no longer feel they can work in that environment. This happened many times, but the bullies were allowed to continue.It seems common practice for teams and individuals to be micro-managed and belittled. You'll be set impossible targets and KPIs, and the owners expectations are sky-high. I work at a fast pace and have always received good reviews for my work in the past, but nothing was ever enough at New Directions. In fact, I was encouraged to produce a quantity of work rather than good quality work... but then they expected me to explain why my reports showed negative numbers. I basically couldn't win.Teams across New Directions don't work together but work in silos only focusing on their own aims and objectives. The culture is very competitive, but not in a good way. Some people work extremely hard for low pay and no commission, while others coast and reap the rewards of their colleagues' hard work. People openly talk negatively about other people and other departments across the company. It is toxic - staff are monitored and calls, emails, even car journeys are recorded. There is absolutely no staff autonomy and no trust that employees will do their job. Instead you feel like you're constantly under watch and being scrutinised and criticised at every turn. Also, don't expect career development here. They talk about it a lot but it never comes to fruition. They just dangle it like a carrot to keep you hoping it might happen one day. There's very little chance of promotion unless you're a 'favourite', and if you're lucky enough to go to an event or course, you'll be given a measly £70 to cover your hotel - which is practically impossible in certain parts of the country and you'll end up out of pocket as a result.The senior management team need to listen to staff and treat them better. Their superficial 'wellbeing' work is useless - they need to look at the bigger picture and treat people well instead of trying to keep them happy by giving them cheap and nasty 'gifts'. If they start treating staff like people and not numbers, then they might see better staff retention and improved morale.New Directions need to deal with their bully culture. No matter how high up the bully is in the pecking order. It's a disgrace to see bullying happening still.They need to take Professional Development seriously. If they state it as a perk of the job, they should deliver on it.They also need to learn to just be NICE to people. The senior team would do well to take a management course and learn how to deal with people and make polite requests instead of aggressive demands.
Teacher Supply in Tredegar
on 25 August 2020
positive and polite,overall good experience
I have had many contact points with ND,there being a high staff turnover.After getting my head around the changes,each member has been polite and helpful with a positive outlook.Some messages taken by general staff in offices have not always been passed on to my advisor.I do feel that more experienced teachers that take on longer roles where planning ,marking ,assesssing,setting homework,having regular parental meetings etc should get more than basic rate.Having done three years in a school after retiring from management positions in the past i feel the rate should have been more.
Teacher/Careworker in various
on 16 June 2020
Reasonably good to work for
As an agency worker in teaching or in care settings this company provide a fair amount of work and settings are mostly as described. They pay on time and resolve issues reasinably well if they occur.
Care Worker in Enfield, Greater London
on 10 June 2020
Productive and Fun
New Direction is a company to work with but the management of the company are not professional. I could remember when i was there, i do complained but one same to believe me.

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Insights from 37 Indeed users who have interviewed with New Directions within the last 5 years.
Favourable experience
Interview is easy
Process takes about a day or two

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Shared on 28 January 2018

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