Newcastle Building Society Employee Reviews
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there was a lot of training for the job which did put me at ease however the 2 month training you do defiantly gives a false view of how it is up on the floor, very stressful as they expect you to remember very complex banking terms and operations from little experience. they treat workers okay, but feel as though it is very put on. they make you do monthly check-ups with managers ad set goals but often it is too much for you to take on when you are in your first couple of months.training is disorganised and I sometimes was shown 2-4 different methods for one task.all the "wokeness" felt very put on, they pushed for diversity, asking for help when you needed it and making mistakes to learn but if you actually make a mistake your punished and often when you pass work to more experienced staff and they don't do it or make a mistake you are penalised for it to protect the more liked staff.working from home was absoltly the worst part of the job as the managers didn't answer emails or calls, work pilled up very fast and they expected you to train yourself on tasks at home without logout slots.
very little support
It's not just handing money over to people, you are expected to sell wills, funeral plans and house insurance aswell as trying to get them to invest their money they dont mention these little gems at your interview, it's hard work with very little or no praise. Staff are female dogs, Branch managers are worse and the area managers are worse still. Holidays are a joke you put your forms in and its pot luck weather you get them or not, no help or support while in the job,not a nice place to work at all.
Really flexible working hours considering it's a full time job. The workplace culture is relaxed but collaborative at the same time. The team I am part of has made me feel welcome and I have enjoyed the past month of working here so far. This includes meeting other people from different teams, understanding their job roles and the functionality of each department within in a financial organisation.
Amazing colleagues, forward thinking organisation and an inspiring mission. A very exciting place to be right now. The company is making great strides and has hired really great people who are developing well. Really enjoying it at the moment.
A lot of work done recently on corporate culture and behaviours etc. Still a lot to regarding embedding appropriate behaviours into the culture. Very good growth within the society and a positive forward looking business strategy. Some management areas are very weak.
Low salary but good career advancement for internal employees - there is a preference for internal candidates to fill vacancies over external. Various departments within the Society which allow you to move around and be considered for positions which normally you wouldn't be if you don't have experience in that particular field. Portland Office needs a full refurb as it's very old inside, however good location. Cobalt Office is newer and nicer but bus & car are the only methods to get there and traffic is awful.
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Pros: * Extremely supportive and approachable management team and HR Department. * Lovely offices and good facilities (canteen and gym). * Great locations and public transport if you live in or around Newcastle city centre or Wallsend. * Relaxed training period. * Supportive and personable peers. * A good way to expand your customer service or financial sector CV. Cons: * Probation period lasts a whole year. * Over-emphasis on human errors (known internally as "risks"). * Working hours and shift patterns are geared very much in favour of the company and not the staff. For example, once a month the shift patterns comprise of 8 days straight (which in my opinion is in itself a "risk" and leads to exhaustion and errors). Poor work / life balance. * No official breaks other than an hour's lunch, and not permitted outside unless on lunch. Feel cut off from the outside world. * Higher management sit right beside the agents, which leads to a constant feeling of "being in a fish bowl" and being constantly scrutinized (stressful and not a healthy working environment). * Mandatory overtime, so the company can make you work significantly extra hours on a weekly basis if busy (again poor work / life balance). * No time spent bonding as a team (no team meetings or time for fun and decompression or to share knowledge and learn as a team). * Antiquated systems. In particular you're expected to keep a daily time in motion study to account for every minute while on shift. * Disparity between Customer Service departments - doing the same role but some departments are exceptionally - more...
Very enjoyable place to work. City centre location for HO is very handy. Real sense of focus and that it is going somewhere. Wage structure is on the lower side, but other staff benefits are good, subsidised social events etc.
Very friendly, structured, professional
Wages aren't great compared to other places in similar fields
I enjoy my day to day role in the team and the camaraderie of my colleagues. There is a 'no blame' culture in place and support with workload when there is an excess. There are regular team meetings and all staff meetings to ensure that individuals are aware of the direction the company is moving, investments and achievements.
Dress Down Friday at the end of each month
opportunities for advancement
I can only speak for the mortgage ops department as the rest of the company seems to be relatively alright. There's many cons and very few pros. Targets are ridiculous and very few if any achieve these. If you do not achieve the required level you will be put on a coaching plan which are very hard to come off. The management lack any scope or direction and are often lost in no mans land when giving feedback or attempting to manage. Staff morale is very low and nothing is done to improve this. Events or team building exercises are often planned but rarely carried out. Staff turnover is incredibly high for a professional office of this nature. The staff are great that are there however all feel the same way. regarding the senior management. The work is varied and no two days are the same however this is not enough to make me recommend this as a place to work. Serious changes are needed within this department.
staff, varying work
senior management, targets, acidic working atmosphere.
The variety in your workload makes your day interesting and exciting. I have learned how to understand processes extending into other departments which helps you do your job better. People are friendly and helpful. Understanding complex matters can take time but you always have a help in hand. Completing tasks and writing a record of completed tasks makes me feel satisfied as to how productive I have been on the day so I can set myself a new target for the next day.
Good location and excellent perks