Working at Newcross Healthcare Solutions: 669 Newcross Healthcare Solutions Reviews

A great company to work for

Health Care Assistant (Current Employee) - Liverpool - 28 May 2021

Featured review

Newcross Healthcare Solutions selected this as a representative review

I have only been with Newcross for just over 4 weeks and by far one of the best companies I have worked for, they are so supportive and go out of their way to help. They are always at the end of the phone if you need anything. If you lose a shift they will go out of their way to try and get you another one. The office staff, especially the ones I have spoken to are very warm and friendly and nothing is too much trouble for them. I would shout out to everyone to work for Newcross, they are the best.

Pros

Warm, kind and friendly staff, work/life balance great, Salary very good. Just a great company to work for.

Cons

None

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Official response from Newcross Healthcare Solutions

13 July 2021

Thank you for taking the time to leave a review and for the lovely feedback! It's great to have you as part of the team.

Productive and fun place to work

Health Care Assistant/Support Worker (Current Employee) - Exeter - 25 September 2023

What is the best part of working at the company?Nice agency to work,very well organised.What is the most stressful part about working at the company?Most post address of shifts are far from location What is the work environment and culture like at the company?Conducive and friendly. very good environment to work inWhat is a typical day like for you at the company?Busy and helpful. Encourage to care for others

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Rewarding experience

Senior Care Assistant/Support Worker (Current Employee) - Derby - 22 September 2023

What is the best part of working at the company?I’m am supported by the Newcross team while I work What is the most stressful part about working at the company?Not able to find shifts due to my visa conditions What is the work environment and culture like at the company?Satisfactory I must say . Things are done in the right way without discrimination What is a typical day like for you at the company?Great depending on what shift I have. Some days I work in really busy places and sometimes I work in less busy places

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It’s a great place to work in as a result of being productive

Health Care Assistant (Current Employee) - West Sussex - 22 September 2023

What is the best part of working at the company?Customer services is the best What is the most stressful part about working at the company?Locating the client can sometimes be stressful What is the work environment and culture like at the company?Friendly and accommodating in the essence that both employer and client staff are always lovely to work with.What is a typical day like for you at the company?It’s use to cool and ok for me to work on

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Great flexible job

HCA (Current Employee) - Exeter, Devon - 16 September 2023

I’ve worked for the Exeter branch for 9 years as a HCA It really suits me because I can pick and choose when I work. Just recently I received a £50 gift card for recognition of my care which was a cool surprise.If you are looking for flexible work with a decent hourly rate then Newcross is for you 😊

Pros

Good pay

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Barely get work and lack communication

Home Care Assistant (Current Employee) - Runcorn - 15 September 2023

Promise the world and guarantee hours. Say they aren’t agency but work exactly like an agency. You’ll give your availability and get no response, most weeks you’re without work. When you try and communicate they don’t respond or respond very late with no actual answer. Will apologise and say they will look into it but do the exact opposite. The only time they communicate properly is when they’re desperate for cover and ring you an hour before the shift should start. Packages they have vary in hourly rate so you’ll be assigned to a package but the hours are already taken. You’ll have people being given 60 hours a week and you get 6 but they will say there aren’t any hours there. When you ask for a different package they ignore you. Overall, management and communication is shocking. The environment when you are working is quite hostile and everyone complains about the management on shift.

Pros

Money

Cons

Don’t get the hours to earn the amazing hourly rate they brag about

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Hard work but enjoyable and rewarding.

Support Worker (Current Employee) - Poole - 11 September 2023

What is the best part of working at the company?Can chose your hours leaves you the flexibility to work when you want have weekends off of you wish .What is the most stressful part about working at the company?Shifts can be cancelled at the last minute there are no guarantees of work and some weeks you may get no work at all.What is the work environment and culture like at the company?I enjoy working for them and find my manager supportive .What is a typical day like for you at the company?Very busy and can be exhausting.

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Flexible working with respectful pay

Registered Nurse (Current Employee) - Lancaster, Lancashire - 5 September 2023

I have been with Newcross 3 years. I have enjoyed my time with the team. I love my catch up with the office staff and find my flexpay a life saver. 5 stars

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Lack of communication & consideration for employees

HCA/Phlebotomist (Former Employee) - London, Greater London - 25 August 2023

False advertisement of job and it’s description; also, rate of pay range was advertised as £18-£32 but when pay was discussed after interview they mentioned that anything above £18 was for advanced nurses only; meanwhile they were only hiring phlebotomists anyway as it was advertised as a phlebotomist position. There was an astonishing amount of non existent work which made us wonder why they even hired us to begin with, we kept being told that contracts would be closing for future clientele even know this never happened and us employees were consistently waiting for open communication from the management. We were also told that there would be some great opportunities for us but upon discussion this turned out to be false and a ploy to force us into working in care homes as healthcare assistants. This is something I was very disappointed and frustrated about as we were hired phlebotomists and when concerns were voiced, management did not seem to care but rather doubled down on this. So decided to give working in a care home a try until I realised that the care home didn’t even understand why we were put there! The staff at the care home made us feel so unwelcome and left out and even made up lies about us to attack our character despite the efforts we put in when we shouldn’t have even been there in the first place. When I gave management feedback about this, it was not followed up.Newcross also don’t seem to care about the health of its employees and would prefer staff change the dates and times of doctor’s appointments despite giving notice well in advance. The reality -

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Official response from Newcross Healthcare Solutions

29 August 2023

Hi there,We deeply value your feedback, and we'd like to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com with the subject 'Indeed review'.

Narrow minded recruitment process

Health Care Assistant (Former Employee) - South West - 24 August 2023

The company offers minimum wage for health care assistant jobs. They say £15 an hour but offer if you pressure them £11. No clear answer. You have to have worked for a company to be accepted. They don’t accept you if you have been self employed. They don’t make a holistic view of your competence or education. I’ve worked 20 years in care and was not accepted. I’m glad I didn’t get the job. They made me feel bad in the recruitment process. It’s better you get a contract with an employer. Same wage plus holiday and sick pay and you don’t need to stress around to different care homes.

Pros

Flexibility

Cons

Minimum wage, no sick pay, narrow minded recruitment process

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Official response from Newcross Healthcare Solutions

25 August 2023

Hi there,We deeply value your feedback, and we'd like to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com with the subject 'Indeed review'.

Flexible and good pay.

Health Care Support Worker (Current Employee) - North Wales - 24 August 2023

Worked at Newcross for nearly a year and I’ve enjoyed it , staff in the office are supportive and friendly. I get plenty of work however app for getting the work can be temperamental at times.

Pros

Good pay, flexible, pro active

Cons

App for finding shifts can be temperamental at times

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Long booked Shifts get cancelled within 24 hours.

SW/HCA/Meds. (Current Employee) - South West - 15 August 2023

At this company it is very hard to organise my earnings to be over a specific fixed amount when they cancel shifts at a moments notice! It is their clients prerogative. There is no compensation for these lost work days like there is at other agencies, where it, therefore, happens less, as this fee acts as a deterrent to companies booking up agency staff all month and then finding a cheaper alternative at the last minute. If Newcross experiences no consequence of this for themselves, they won’t do anything to help you. The compensation also protects staff from this life disruption and loss of earnings and inability to organise their life because of companies taking advantage of staff bookings. The feeling that the rights of their client certainly comes before their own staff, even when it’s unfair, reiterates the companies reputation of holding capitalism superior at first place. I was also sent home from an early morning weekend shift because Newcross had double booked me, so not only losing another days pay, and time & effort spent getting up early, but also driving a total of 1 hour there & back was all completely ignored and dismissed, not to mention cancelling and paying the babysitter for my children -complete obliviousness & ignored - not important. No care for ‘mere’ staff produces their now lessened staff morale, which affects the service and the front face that the staff provide for Newcross.

Cons

Many cancelled shifts.

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Official response from Newcross Healthcare Solutions

22 August 2023

Hi there,We deeply value feedback from every member of staff, so we'd be happy to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com with the subject 'Indeed review'.

Good pay and lovely clients, but communication needs to improve

Complex Care Assistant (Current Employee) - Bristol - 15 August 2023

I enjoy supporting people with complex care needs such as brain injuries and rare genetic diseases. I learned a lot and built so much confidence. The pay is good too and I worked with some of the best colleagues I’ve ever come across in my 10 year experience in care.There were a number of times I needed support and the office staff were unresponsive. I called and emailed times during a difficult time for me, I was passed around but no one got back to me. I felt let down and like no one cared about my health. No one seems to be organised or working collaboratively.There are often lots of mistakes on the rota and there is no communication with us unless shifts need covering. As much as I am enjoying my job, I don’t see myself working here long term because of the lack of communication and interest in our well-being.

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Official response from Newcross Healthcare Solutions

16 August 2023

Hi there,We deeply value feedback from every member of staff, so we'd be happy to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com.

Ok when you can get work

HCA/Support Worker (Current Employee) - Devon - 15 August 2023

Shifts not always available. And hard to get a phone call back when you have an issue sometimes. And when order uniform, doesn’t always get ordered.

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Official response from Newcross Healthcare Solutions

16 August 2023

Hi there,We deeply value feedback from every member of staff, so we'd be happy to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com.

No enough shifts

Care and Support Worker (Current Employee) - Leicester, Leicestershire - 14 August 2023

There are no enough shifts, when shift are posted it goes in few seconds. You can stay for months without getting any job yet they keep employing new people.

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Official response from Newcross Healthcare Solutions

15 August 2023

Hi there,We deeply value feedback from every member of staff, so we'd be happy to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com.

I'm very proud to work for Newcross, one or the best Heslthcare company of UK!

Health Care Assistant (Current Employee) - Wales - 14 August 2023

It's very good you choose your shifts and feel you're part of very well reputable company! All staff very friendly snd enjoyed my wellcome box! I always find my colleagues from Newcross , also we do a good team, very good support at app, information always dispose, and very good payment have 2 options as we can receive anticipated.

Pros

Pay milage

Cons

Nothing to say

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Okay when you can get work

Support Worker and Health Care Assistant (Current Employee) - Mansfield - 11 August 2023

Newcross used to be a great place to work with lots of clients and opportunities to work daily. Currently they have changed things and you only have a chance to get work If you are friendly with someone at a place that requires you so they can book you on themselves. Locally there is nothing for work.

Pros

Reasonable pay

Cons

No work

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Official response from Newcross Healthcare Solutions

14 August 2023

Hi there,We deeply value feedback from every member of staff, so we'd be happy to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com.

Unfair prejudice job

Health Care Assistant (Former Employee) - Portsmouth, Hampshire - 6 August 2023

Newcross healthcare is so unfair and prejudiced - they're always judging people without any real evidence. It's not right! There is a problem with the HFGo app, and you have to wait an extremely long time to accept shifts. You may get a shift if someone does not accept before you if you are lucky

Pros

Autoassign is never work

Cons

HFGo app is faulty

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Great it is to work with Newcross

Health Care Assistant / Support Worker (Current Employee) - Porthcawl, Bridgend - 4 August 2023

What is the best part of working at the company?Worker / Company relationship is cordial and carer centered.What is the most stressful part about working at the company?The shifts been put out in short notices and when booked in advance can be cancelled by the client or company without pre-informed reason or notice. What is the work environment and culture like at the company?Its fair enough to enable serious minded carers to thriveWhat is a typical day like for you at the company?I am usually on work site so its the work situation at the care home or residence that i can say its fair enough as we work with different people sometimes and other times same carers.

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Highly recommend

Health Care Assistant (Current Employee) - Wolverhampton, West Midlands - 4 August 2023

Good management staff that listen and solve problems within reasonable time. The pay is good. Only fault is not enough working hours for the past few months.

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No shifts available

Care Assistant (Former Employee) - Swansea division - 2 August 2023

Always cancelled shifts didn't give replacement and could never answer any questions I had wasn't very helpful when asked to find shifts then all of a sudden nothing available anywhere

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Official response from Newcross Healthcare Solutions

4 August 2023

Hi there,We deeply value feedback from every member of staff, so we'd be happy to learn more about your experience and how we can improve.If you'd like to, please do drop us an email at communications@newcrosshealthcare.com.