Happiness score is 63 out of 100
3.8 out of 5 stars.
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NEWPORT CITY COUNCIL Careers and Employment

Work happiness

Scores based on about 26 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are appreciated as a person at work?
Do people feel they have the time and location flexibility they need?

About the company

  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
    Government & Public Administration
  • Headquarters
  • Link
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47 jobs


Salary estimated from 3.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 82 reviews and is evolving.



ESOL Tutor in Newport, Newport
on 7 July 2022
Lovely organisation to work for
Great company, very supportive, Lovely management. Unfortunately the pay isn't in line with most ESOL providers and they don't pay fuel. Other than that, brilliant.
Youth Worker in Newport, Newport
on 13 June 2022
Good but management issues no progression
I had enjoyable times working with NCC but there was an issue with one manager who made life difficult for not one but many employees. Progression was limited and no support or encouragement to move forward in my career.
Finance Administrator in Newport
on 4 May 2022
Culture & Job Satistaction varies in departments
The experience you have working for NCC will depend very much on what role/department you work for and the team leaders you have.There are good managers and also those that have no clue and you wonder how they lasted in the job (usually because favouritism and they are long time permanent employees).Support for studies/training available but limited to only what is required to be able to do your role, if you are already over-qualified for current role then you get no support to train or progress unless already in a Management role or you have been selected via favouritism to progress.Cons:Staff car & tech schemes are only accessible to permanent staff or 3+ years contracted, but majority are offered Annual Contract renewal.Feeling like a valued member depends on your Team Leader/department.No/Rare career progression unless in right team.Pay freeze/Lower than inflation increases.Top Management - currently all new hires so culture can change for better or worse over next few years.
Care Support Worker in Newport
on 25 April 2022
No life balance
Small contracts. Small shifts. A very time consuming job. No life balance. The rate of pay is good but you very rarely get days off together to recharge. Staff are friendly
Contact Advisor in Newport
on 26 February 2022
Remote work. Great hourly pay rate. Best suited to people who prefer an independent-working style and who work well under pressure.
A typical day at work consists of logging into your accounts and updating yourself on the days' emails and any new guidelines, asking the day's duty team leader a question if you are unclear. You are assigned calls and are expected to scan each individual case with haste, make the call, and leave a note of the result. Occasionally flagging the citizen for follow-up calls or making a referral or consult was required (known in the workplace vernacular as a 'flag'). Breaks are allowed but only at certain points of the day. A daily report log must be composed by yourself throughout the day and submitted at the end of each shift. You are required to attend a team meeting every fortnight and progress meetings with your assigned team leader on a semi-regular basis.The hardest part of the job was probably the fact that the guidelines change very frequently and it could be difficult to interpret all facets of the new information/updates. For people who are more analytically-minded, it may be very tough as the speed of work (i.e. the amount of calls you manage to complete in a given day) is very focused on and very highly valued. In my subjective personal opinion/personal experience, the workplace culture could be tough to navigate at times due to the fact solely-culture-orientated expectations were not usually openly discussed. Employees were actively discouraged by management from asking each other work-related questions. It is unknown if this situation has changed in the past 2 months. Room for joviality does exist within the culture and a couple of the management staff in particular really made the working day that bit lighter and merry on the days they are the assigned duty Team Leader.The most enjoyable parts of the jobs were the odd occasion when a citizen would remark that you've done a good job or thanked you for the work that you do for the community. The most enjoyable parts of training were interacting with fellow employees, (including friendly and helpful trainers).

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Questions and answers

People have asked 20 questions about working at NEWPORT CITY COUNCIL. See the answers, explore popular topics and discover unique insights from NEWPORT CITY COUNCIL employees.

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Interview insights

Insights from 59 Indeed users who have interviewed with NEWPORT CITY COUNCIL within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

What makes you stand out from other candidates

Shared on 25 April 2022

More personal questions about myself rather than qualifying questions relating to the job.

Shared on 6 July 2020

Common questions about NEWPORT CITY COUNCIL


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