NEXT
Happiness score is 51 out of 100
3.4 out of 5 stars.
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NEXT Employee Reviews

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Location
United Kingdom4,753 reviews

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3.3Work-life balance

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Found 4,753 reviews matching the searchSee all 4,977 reviews

Productive. Fast paced. But in general very easy job

Featured review

NEXT selected this as a representative review
Good place to work. Job security if u perform. Good career prospects. Easy to progess. Helpful mangagement team. Lots of coaching and trainong available. Staff discount is generous at 25% in store. Plus many more company benefits. Apply if you looking for permanent work. What are you waiting for!

Pros

Work life balance

Cons

Repetetive work
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Terrible place to work.

No respect from higher ups. Customer service is not their priority, neither is caring for their staff. Would not recommend working at their stores OR head office.
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Insights into NEXT

Based on 431 survey responses
Areas for improvement
  • Sense of belonging
  • Energising work tasks
  • Support from manager

Not the best

Good for flexible work. However poor, poor management, NO communication, rude middle aged women staff members , unachievable targets, you never know what your walking into.
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Team effort

Great place to work as long as the whole team works together. If your store management gets to know you as people first and foremost, you will find you will get the tasks done much easier as they will bring the best out of you. Use your initiative and don't wait for instructions but please ask for help and advice if stuck as all staff were new once. Sale times ( Summer & Xmas especially) can be very busy and may seem daunting at first but you will soon get used to it. My advice would be to use the sale times as a way of getting a valid experience and if you stand out, you may be kept on

Pros

Varied tasks, Support from fellow team members

Cons

Some customers can be tricky (but don't take it personally)
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Not bad for temp

Delivery assistant was more difficult than sales assistant.Management we’re not always and helpful and could not be found most of the times when we needed authorisation.
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Easy Job

5 day work as a bagging and packing worker, you can easy to earn around £60 one day.If you like a easy and repeating work, it is suitable job for you.
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It’s alright

It’s alright, mostly have to work weekends though, the pay is good and you get bonuses for hitting targets, it’s not easy to do it but it’s worth it.
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Avoid!

Minimum pay, not even get paid properly because of new payroll system that doesn’t work! So short staffed you literally run round the shop doing 10 things at once. Customers complaining all the time because of waiting for parcels and ques at the tills. Management are awful, they literally don’t care about you
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Excellent place to work

Very relaxing and so nice people all very helpful and great people to work with .would recommend a job here you can't go wrong in anyway everybody is treat the same
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Steady workplace.

The highlight of the role was team work between colleagues and varied work tasks throughout the day. Unfortunately it was very difficult to get extra hours.

Pros

Location

Cons

Unsociable hours
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not the best for part time

manager not really in the picture, most days i showed up and had no idea what to do as no specific tasks were assigned to me but i guess since it was a temp job it makes sense, a nice place overall though
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Underpaid but nice collegues

The people who work at next are all amazing but we are being massively underpaid for the work we do considering that people in warehouses( who arguably have a much more relaxed and easy job) are being paid 2 pounds more per hour on average.Managers who run the store when the store manager is not in are only paid 10 pound per hour which is ridiculous.Also despite Next being a huge company they expect you to stop what you are doing and run to the doors and become security yet refuse to pay more than minimum wage or hire security staff.
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Perfect for part-time

Ideal if working part-time if you're studying or have other commitments.Good to switch shifts or pick up extra hours.Not a lot of management, but can feel pressure from above. Sales are mental but all good character building.
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Worked to the bone

They expect you do every job that exists only for the pay of sales assistant, you will be admin, merchandiser, team coach, customer service all for minimum wage or less depending on time in the company.
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Martlesham Heath

Atrocious management, non-supportive who seemingly have no idea on how to manage, we don’t shout at people any more in workplace, to the extent the office was viewed with such fear. I have never worked in such an organisation in all my years. I saw so many young people treated so poorly.

Pros

Uniform discount

Cons

Management, Sales, Boxing Day
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Can’t keep long standing staff..

Good place to work for because of your colleagues. Chances to progress and then leave as the pay is very low compared to other competitors. Canteen is bland.. not much options. No fridge for the long shifts (10 hours). Smoking shelter can fit 4 people inside of it and this is shared between the warehouse/call centre so it’s not really thought out well. If the staff wasn’t so nice and I didn’t have 4 on 4 off, I wouldn’t be staying here.

Pros

Colleagues, 4on4off

Cons

Poor pay, mandatory overtime
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Do not work here

You are given very minimal training and expected to be across every single thing, you are bombarded with a million jobs whilst you’re already in the middle of doing something, it can be extremely stressful. Management is extremely poor, and do not listen to staff or take anything on board to the point where you’re having to chase up queries and requests you made weeks before which is really frustrating and makes you feel like you’re being annoying. You aren’t made to feel like a part of the team, if you are not a managers favourite you are made to feel very isolated which makes you not want to go into work at all. They have now got a new system which does not work properly meaning you don’t get paid accurately and you can’t do anything because the managers aren’t interested and payroll are avoiding people. It is not a positive and encouraging place to be, even managers that were there for 10+ have now left clearly due to this new system being so stressful. Always understaffed and people come and go like nothing I’ve ever seen.

Pros

None

Cons

Everything
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amazing

amazing place to work at lovely people, excellent managment, free inhaled from the bleach bottles kept me in the good mood for 12 hourshad clean excrements with my bare hands once but didnt mind because of the amount of bleach i inhaled

Pros

love it

Cons

none
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One massive clique

Store management do not care about you unless you are one of their personal favourites. Your holiday will be denied, and you will be put in for shifts outside of your availability and they do not care whatsoever, no matter what your circumstances. Unless you are one of their favourites, in which case they would move heaven and earth to help you. Cliquey environment and just generally a poor place to work. You can do much better for the minimum wage they pay.
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Dobra atmosfera

Możliwość pracy na zmianę z mezem, opiekuńcze na dzieci, chorobowe,.
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Productive but low-paying workplace

Working at Next was enjoyable and I learnt a lot about customer service and job culture. The only, and major downside was the hourly rate being too low.

Pros

Friendly staff

Cons

Low salary
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Overall rating

Based on 4,977 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture

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