NFU Mutual
Work wellbeing score is 63 out of 100
3.6 out of 5 stars.
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NFU Mutual Careers and Employment

Work wellbeing

Results based on 74 responses to Indeed's work wellbeing survey.
Work wellbeing score is Below average, 63 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Below average

Purpose

How meaningful people find their work
Average

Stress-free

How manageable people find their work stress
Average

Satisfaction

How content people feel with the way things are at work
Low

About the company

  • CEO
    Nick Turner
    63%
    approve of Nick Turner's performance
  • Founded
    1910
  • Company size
    1,001 to 5,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Insurance
  • Headquarters
    Head office Tiddington R...
  • Link
    NFU Mutual website

NFU Mutual is a leading provider of general insurance and financial services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

OUR HISTORY

Founded in 1910, our aim was to encourage farmers around Stratford-upon-Avon into the newly established farming union through cost price ins...

NFU Mutual is a leading provider of general insurance and financial services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

OUR HISTORY

Founded in 1910, our aim was to encourage farmers around Stratford-upon-Avon into the newly established farming union through cost price insurance.

Today we offer an advice-rich proposition to both farming and non-farming customers. While we continue to support the farming community and remain an integral part of the British countryside, we offer an extensive range of personal and commercial covers, as well as investments and pensions, to a wide range of customers.

A GREAT PLACE TO WORK

We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallop Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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Jobs

Browse jobs by job title

Customer Service Representative

8 jobs

Salaries

Salary estimated from 1.9K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 180 reviews and is evolving.

3.39 out of 5 stars.20193.70 out of 5 stars.20202.87 out of 5 stars.20213.86 out of 5 stars.20222.60 out of 5 stars.2023

Reviews

Sales and Service in Glasgow City, Glasgow
on 2 May 2023
Ok
Fun activities run outside of work at times but often offering customers extremely unreasonable prices if they don't meet certain criteria, which can be draining
Underwriter in York, North Yorkshire
on 31 May 2023
Awful. Please stay away.
Training was awful you were meant to essentially train yourself by reading hundreds and hundreds of pages. You're just a number and nothing more. 2 people got sacked on the spot when I worked there because they didn't understand and no wonder when they don't even train you. Ridiculous place.
Sales and Service in Glasgow City Centre, Glasgow
on 10 May 2023
Enjoyable
Really good company to work for. Decent salary, good bonus and great colleagues. Unlike any other call centre role, you are not given unrealistic call handing/wrap up times etc.
Customer Service and Claims Advisor in Stirling, Stirlingshire
on 6 April 2023
Truly awful and I would not suggest anyone should work for this company
What is the best part of working at the company?Was close to home. Not more else to say about this employer What is the most stressful part about working at the company?The people, training and poor pay. Along with money grabbing bad management What is the work environment and culture like at the company?Cold and hostile. Very clicky What is a typical day like for you at the company?Tens...
Claims Handler in York
on 5 March 2023
Mixed.
The people are lovely however it’s corporate job and they would rather you prioritize your job over your health. Each team is different even tho you are all doing the same job. It was a long learning process and a lot to learn with exams however after you understand it you will be okay. Not much support from higher members of staff. They are very funny about timings and would rather you rush and g...

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Questions and answers

People have asked 32 questions about working at NFU Mutual. See the answers, explore popular topics and discover unique insights from NFU Mutual employees.

See questions about:

  • Benefits
  • Interviews
  • Hiring Process
  • Salaries
  • Working Culture
  • Working Environment
  • Working Hours
  • CEO
  • Dress Code
  • Job Opportunities
  • Part Time Jobs
  • Promotion
  • Work from Home
  • Work Life Balance

Interview insights

Insights from 223 Indeed users who have interviewed with NFU Mutual within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

What do you know about the Nfu mutual.

What do you know about the Nfu...

Shared on 25 December 2022

Competency based interview based on their vision and values

Competency based interview bas...

Shared on 21 January 2020

I was given a letter and asked to type a response in my own words. Could I type from a dictaphone? Was I a good typist? Was I good on the phone?

I was given a letter and asked...

Shared on 12 March 2019

Common questions about NFU Mutual

NFU Mutual locations

  • Stratford-upon-Avon4.1 out of 5 stars.
  • Glasgow3.4 out of 5 stars.
  • Bristol3.8 out of 5 stars.
  • York2.3 out of 5 stars.
  • Cardiff2.9 out of 5 stars.

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