NFU Mutual
Happiness score is 43 out of 100
3.6 out of 5 stars.
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NFU Mutual Employee Reviews

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Location
United Kingdom150 reviews

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3.8Work-life balance

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Average place to work

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Expectations of you and your team are high. They say its not target driven but it really is. T&C, compliance and Senior Managers in certain areas are not in touch with those on the phone or team leaders. They think they listen but they don't, own agenda's are pushedIt can be fun, good benefits and engagement is good

Pros

Good bonus

Cons

Culture of blame
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Relaxed work atmosphere

I found the days work to be easily achievable and the atmosphere could be relaxed.Pay is average and the level of work is not rewarded well in payrises.But there is an annual bonus which can offset this.Pension scheme and medical insurances are very good.
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Insights into NFU Mutual

Based on 22 survey responses
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • Trust in colleagues

Great place to work

Great environment to work in, great people, always learning something new and brilliant L&D resources. A few processes that could be streamlined as with any company.
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Stuck in the 20th Century

Some great people however pay and benefits not in line with the UK Insurance market.If you like stepping back some 30+ years and do not want to change with the times then NFUM is for you!However if you want to work in an environment of quick thinking and calculated decision making, with the ability to think out of the box and find solutions to customers Insurance needs then find a better company!
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Good chance of progression

Good company to work for. Good chance of progression. Learn something new everyday. Very friendly team and management. You are responsible for your own work load.
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Meh

Rubbish wage for the job. Management were awful, always looking over you shoulder. Too many meetings just for the sake of it and didn't take COVID seriously.

Pros

Breaks

Cons

The management
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Old fashioned charm.

The business is good overall with a structured daily routine. You are given time to do tasks and generally treated like an adult. Starting here is hard as the culture is likely different to others you have worked for but once you get used to it, you will not turn back.

Pros

Treated like an adult.

Cons

Slow to change and sometimes stuck in old irrelevant process.
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great place to work

A very enjoyable place to work. Supportive organisation and superb training options. great colleagues with plenty of experience to share. There is always a subject expert available

Pros

great working environment and atmosphere

Cons

none
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Relaxed work environment

Enjoy working here only issue progressing career not many opportunities and those that do come they have decided on successful candidate prior to interview

Pros

Good pension

Cons

Pay
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Great place to work

The role itself can be very challenging, you need to remain focused as every call is different and you deal with different products. It doesn’t feel like a call centre, it’s pretty laid back and everyone is lovely. Pay could be better though, as currently advertised higher salaries for newer staff

Pros

Friendly, laid back atmosphere
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Good place to work!

Great place to work, with everyone being helpful sand welcoming, always willing to answer any questions you have. The training process wasn’t led the best being left on your own to learn a lot of new stuff typically rather than someone teaching it.Would recommend.

Pros

Good working environment.

Cons

Training could do with more support.
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Good management

Management is great, i have always received support when needed. I do believe employees should be paid a higher salary as there is a mountain of compliance you must remember on each and every call, otherwise you fail. Not much room for progression here.

Pros

Good management

Cons

No progression. Low salary for what is expected of you.
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Great place to work? Sadly this is history

Generally management is toxic. People are treated with productivity at the top of the agenda. Slogging yourself and doing everything you are asked, plus some, counts for nothing. The company used to be very supportive of development and professional qualifications but that seems to be a thing of the past. The culture is oppressive and it’s now just another corporate insurer with all of the benefits of a Mutual long forgotten. There is nepotism and inconsistency. There’s lots of talk about values but that’s a smoke screen of an excuse to put people on plans and give them low scores in appraisals / reduce any pay review %. It’s a real shame but truth is I stayed far too long and wouldn’t recommend the place to anyone. I’m glad I’ve left and just feel sorry for the genuine and hard working folk I left behind.

Pros

An extra day holiday if you give a high Gallup score

Cons

Culture and toxic management
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Good place to work

Fair salaries, job security and certainty. Culture of bettering yourself and promoting from within where they can. Can be slow to react and a little dated in their ways.

Pros

Job security

Cons

Dated systems and processes
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Unrealistic

when starting at NFU I was told that it’s not “typical call centre” and they value their staff as time went on and new management how difficult and pressured it became. Throughout training your given the basics of the job but when out on the call floor the targets expected of you are so unrealistic and also the scripting and what’s expected on every call is ridiculous! As a company the tell you the passion for customer journey is the most important but it’s all down to targets and team leader bonus. How your treated is dependent on what team team leader your under and “if your face fits” I don’t recommend this company at all.

Pros

Out of city centre

Cons

Unrealistic Targets, not treated fairly, no union
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Jekyll and Hyde

NFU Mutual is a Company that has hundreds of Agencies. Each Agency is owned by the Partners who act as Agents, for NFUM, earning commission. Although NFUM is heavily involved in the selection process for Agents, once they are appointed there is no accountability for the Agents' behaviour towards the staff they employ. Some Agents are good employers others use their position of power without fear of reprisal.
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Brilliant place to work

Brilliant people, good salary, great perks and super work surroundings.Management are quick to tell you if you've done something well and listen if you have ideas to make things better.Just a good place to work

Pros

Advancement, salary

Cons

None
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Bang average

Lots to remember as you deal with many different types of insurance. Expected to push for future sale leads, rather than just focus on what you are helping the customer with. Customers are mostly elderly or very pushy. You are expected to work most bank holidays and not a good work/life balance. Currently work two Saturdays on then one off. The management pretend to care but when you want something that falls out of the NFU norm, you are shot down.

Cons

Long hours. Lots of weekends.
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Great Place to work

I applied and was successful, Its a great place to work, great people, great culture that is driven by the senior management team. A significant amount of change in the business, lots of opportunity for personal development if you want it.

Pros

Great culture, people, lots of development opportunities, stability
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Probably the worst 18 months of my life

Awful organisation, which is a shame as their products and history are strong. Culture all wrong, dictatorial management from the dark ages, generally very hostile to outsiders, not at all supportive.

Pros

None

Cons

As detailed
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Not a great a place to work!

Working colleagues (excluding management) are lovely but despite what anyone tells you it really is NOT a great place to work. Constant micromanagement, endless meetings as no can make a decision and truly awful appraisal process which mangers use to reward their favourites and use to beat with if you they don’t like you. A real prevalence of a bullying culture which people tell you about once they gain your trust. It was like being on the Trueman Show. You know something is wrong but can’t quite put your finger on it.The worst thing of all is management just don’t trust their staff. So this results in getting external companies to pretty much everything, even though their staff could do a better job at a fraction of the cost. Utter madness.When you get there people are running around like headless chickens trying to achieve meaningless tasks set by management. People are genuinely knackered.It’s a shame, few years ago it truly was a great place to work, but no longer... the lovely swimming pool...gone...the amazing canteen... gone and the genuinely nice management... gone I write this not to put you off, but just to aware what you might be getting into... and the above reflections isn’t something I just felt, but a large majority... most rightly waiting for their pension so can take early retirement and escape before it’s too late.If you still decide you want to work their, then keep your head down, and whatever you do say nothing!

Pros

Pension

Cons

Micromanagement, awful appraisal process
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Overall rating

Based on 155 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture

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