NHS Employee Reviews for Administrator

What is the best part of working at the company?Hybrid working, kind and considerate colleagues What is the most stressful part about working at the company?Outdated systems and procedures. Too much paperwork when it could be all digitalised and streamlined What is the work environment and culture like at the company?Very good- managers do look after their employees’ wellbeing What is a typical day like for you at the company?Heaps of paperwork- also using many separate systems to complete tasks

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Good benefits, poor support

Administrator (Current Employee) - Cambridgeshire - 1 December 2023

CPFT are a really poor company in terms of management, support and culture. Raising concerns is dealt with very badly, and there is no consistency or fairness when dealing with any problems staff are having.

Pros

Benefits such as maternity leave

Cons

Poor management, no support, no recognition of the work of staff ‘on the ground’

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Insights into NHS

Based on 3,253 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Clear sense of purpose

Areas for improvement

Fair pay for job
Energising work tasks
Sense of belonging

Depressing, demoralising and stressful.

Study Leave Administrator (Current Employee) - Brighton - 17 October 2023

What is the best part of working at the company?The leave entitlement of 27 days + BHs is good. What is the most stressful part about working at the company?The lack of cohesion across the organisation and poor leadership. Changing anything is a huge struggle. What is the work environment and culture like at the company?Bizarre most of the time. It’s a strange combination of laissez faire and authoritarianism. It feels as if you could walk in one day and everything would be different, it’s just that you never know when it might happen. Very disconcerting.What is a typical day like for you at the company?Repetitive and relentless with no acknowledgment of my achievements - ever.

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Depressing work environment

Administrator (Former Employee) - Hillingdon - 12 September 2023

The buildings are very old although they are rebuilding, established admin staff do not seem to welcome new people and are resistant to change. Didn't feel empowered in anyway.

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Good life work balance

EBME Administrator (Current Employee) - Northampton - 16 August 2023

Very tolerant place to work, friendly environment. There is no pressure to hit target. This place cares about people. You don't feel like you are only number.

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Okay place to work

Administrator (Former Employee) - Birmingham, West Midlands - 24 July 2023

Nice job kept us busy staff were helpful when first joined not enough career progression for me unfortunately but I enjoyed my time there pay rates could and should be better

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No change of progression

Referral Administrator (Current Employee) - NHS - 12 July 2023

Been through 3 different organisations and everyone of them is no better than the last. No change of progression unless your very friendly with management

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Good people but progression within or out of admin very difficult

Administrator/PA (Former Employee) - Eastbourne - 3 July 2023

Good people to work with and support. Morale dependent on the specialty you are working in. Given the location, good pay, although that is changing with many bandings being downgraded so that new starters do same job for considerably less than the last incumbent. Management; inconsistent, depends largely on who you work for. Progression; limited. If you are looking at applying for an admin role with a view to making your way into management, you will need a degree or NVQs. There is no such thing as 'transferable skills'.

Pros

Good colleagues, fairly reasonable pay, flexible employer

Cons

Lack of progression, recognition

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Don't Waste Your Time!

Bank Administrator (Former Employee) - Bristol City Centre, Bristol - 27 June 2023

Hired with the promise of constant work as they have more roles than staff but once hired found it very difficult to get work. They expect you to call in every day to see if work is available and will not call you to offer you work even if they are desperate.Worst form of empoyment I have had or seen! The whole team needs re-training on how to actually employ people into work and also how to make contact with workers rather than leave it to them to call in every day.

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Underpaid

Administrator (Current Employee) - Bristol - 18 June 2023

Underpaid, no training is provided. Some departments are better, depends on the management but overall very difficult to reach any managers. Support usually provided by peers

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Worst job I've ever had

Administrator (Current Employee) - Norfolk - 7 June 2023

Poor managers. No processes (shouldn't happen in the NHS). High admin staff turnover. Huge workloads with tight deadlines. Dozens of emails not able to answer. Lots of responsibility for low pay. Staff expected to take on extra duties outside their pay grade. Rude & aggressive patients. Not a clinical role, just admin support staff. Fixed term contract only extended a few days before finish date.

Pros

None

Cons

Lots

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Great place to work

Administrator (Current Employee) - Peterborough, Cambridgeshire - 6 June 2023

I have worked here for 4 years and can say it is a great place to work with really supportive management and colleagues. Very rewarding job in total to help patients.

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Overworked due to short staffing.

Workplace Facilities Administrator (Former Employee) - London - 17 April 2023

No support from the management. Often short staff. No recognition for our work no trainings available to support our jobs. It was frustrating and depressing to work. Salary is unbelievable that you can’t even afford to rent a sharing accommodation.

Pros

Nothing

Cons

A lot to mention

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Training good but when bank working not much support

Administrator (Former Employee) - Hull, East Riding of Yorkshire - 7 April 2023

Training good and thorough although some of it irrelevant. Spent more time in Training than on the bank working. I did not like the environment but others seem happy enough.

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Great for a foot in to the NHS

Referral Administrator (Current Employee) - Ealing - 4 April 2023

Great place to be a foundation for your NHS Career. It’s fast paced stressful and overwhelming for some. favouritism is very clear as are cliques amongst senior staff

Pros

Great foundation

Cons

Poor mgmt, no room for advancement

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Fun working environment

Nursing Administrator (Former Employee) - Hertfordshire - 1 March 2023

Great friendly staff, the company offers a lot of development. Very rewarding to work for. The management was great. The only downside was that when I left due to not getting a permanent contract was that the payroll department can take a lot of unnecessary money from your final pay check and refused to pay money owed from travel expenses etc.

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Challenging

Administrator (Current Employee) - North West - 10 February 2023

Lot or phone work. Difficult communication. Long hours. No incentives. Remote working so felt very isolated when any issues arise. Don't support you.

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Busy and friendly

Temporary bookings administrator (Current Employee) - Bournemouth, Dorset - 9 February 2023

It’s a busy office environment and important to the running of the wards, but the wages are average and could be better… the work loads is big and some days you leave feeling like you didn’t achieve much… the people are lovely, but the location for parking isn’t great…

Pros

Discount on lunch, grade steps

Cons

No parking, weekend rota

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Exhausting work, with very little appreciation

Administrator (Former Employee) - Norwich, Norfolk - 17 January 2023

As a receptionist and admin assistant I found the work exhausting, so no wonder there’s a high turnover of staff. Seems to be little appreciation by management of how above and beyond their staff go. My manager never put in place reasonable adjustments and worked people like dogs. There is no thanks for anything you may do, and your only appreciation is the pay.

Pros

Camaraderie amongst staff

Cons

Long hours, no reasonable adjustments

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I got lucky

Administrator (Current Employee) - Tayside Region - 7 January 2023

I'm acutely aware the NHS is far from perfect in terms of working for the organisation. I'm so lucky i landed a job with an amazing team but there are serious bullying issues in the NHS and very clique in some departments. Management are OK but it is the same as the police, folks in Management got there because of who they know not what they know and this is reflected literally all day every day. Very clueless managers, not to say they're bad people, but they really haven't a clue. Also lots of sloppy shoulders. 3/5 for my personal overall experience of working for the NHS.

Pros

Decent pay for what admins do

Cons

A lot of work thrown at you very quickly that's well above your pay grade

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Always something to do

Bank Administrator (Current Employee) - Cambridge - 3 January 2023

I enjoy my time working as admin for NHS as I get to meet new people and I’m always busy so time goes quick! I work as bank staff so I am out in different departments and I get to learn new things everyday.