Happiness score is 58 out of 100
3.7 out of 5 stars.
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NHS Employee Reviews for Host/Hostess

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Host/Hostess21 reviews
United Kingdom21 reviews

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3.6Work-life balance

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Overworked for little money

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Secure job, good managementBut overworked, expect the impossibleHorrible working conditions, red hot, no circulating air. Can't even get a drink because your too busy.
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Enjoy working here

I enjoyed working here friendly staffs and helpful very organised Get support whenever needed Great team Excellent pay Approachable management Safety
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Insights into NHS

Based on 1,232 survey responses
What people like
  • Clear sense of purpose
Areas for improvement
  • Support from manager
  • Sense of belonging
  • Trust in colleagues

Too demanding

On a low hour contract they still expect you to drop everything when they are short staffed. If you call in sick the manager will cancel shifts for the following week as pay back, they do not care what you have going on, you could be throwing up and the manager will always find a way to be passive aggressive and get back at you somehow. Some patients are rude as well as relatives they forget it’s a hospital and not a hotel. The shift booking policy is ridiculous as they expect you to pick up extra shifts if you work in the morning on a weekend, they move you around or cancel your shifts and do not tell you until you turn up at 7am or they book you in and don’t tell you then phone you demanding to know why you didn’t show up.




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Customer based career

Work starts by changing the water jugs of the patients, taking away and cleaning any cups and plates on their table and cleaning the kitchen (i.e. cupboards, fridge, ice machine, etc.). Hot beverages are served before any meal. Hot meals are probed to ensure thorough doneness to prevent food poisoning; hot drinks are served after. I've learnt the true value of customer care during my time working as a ward hostess. To provide comfort and smile to those that are unfortunate and sick. The management was excellent and the workplace was very professional. The hardest part of the job would probably be discovering the death of a patient. The most enjoyable part would be building a rapport with both colleagues and service users and knowing that you made them smile with your service.
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i m ward hostess since 2009 , i really enjoyed work with patients. im hard worker , reliable, punctual . i learned alot different diets , different drinks.my management is really good i never ever had hard time , they always supported me well .my workplace is good .i always ready for facing challenges special when is something going new. i really like work with patients, i really wants to make sure they can get the right food on time and they feel comfortable.
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From my time working as a ward hostess i have learnt how to communicate in the correct way with patients, staff and relatives. This has increased my confidence over the past three years, as well as interacting with colleagues and managers too. Having the responsibility of around 30 patients was challenging to begin with however i am now in a confident position to do two wards that can be up to 40 patients sometimes and work in A&E which is fast pace that others may not be comfortable in. When going to work i will do the same routine every shift, except the ward i get placed on will vary. Everything that needs to be done is in a specific time frame, so for example breakfast starts at 8 am, lunch is served at 12 pm and dinner is at 5 pm. It is important that i stick to these specific times as it enables me to get everything done before the end of the shift. I like working on certain wards as i get along well with staff, but also the type of patients i prefer to be with because i interact better with them.


i enjoy going to work


the job can become repetitive and i would prefer if the shift allowed longer hours.
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It was a good job.

It is a good job with a good salary. All the staff were very friendly and always made you feel welcome. There was never a time that I didn’t feel welcome in the job especially by the nurses.
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Ward Hostess

As ward hostess, I was in charge of meal times on wards. I would ensure that all the patients received hot and cold drinks, breakfasts, lunches and dinners throughout their day. The most enjoyable part of this job was meeting so many different types of people from all different backgrounds. It was hard to see patients who were seriously ill, and without having any friends or family around them. I found the job rewarding and I loved making the patients smile.


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Fun place to work

Depends on which ward, some ward have really nice staff that makes work less stressful, some ward have really grumpy staff that gives a bad aura to the workplace


Lunch breaks


Can be stressful
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friendly work environment

as i have been working here so many years i have learned a lot. very friendly workplace and the management is very helpful and supportive. i am enjoying working every single day of my work
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Fun workplace

The staff and coworkers and the NHS are very friendly and help you when you need it. Other hosts help you a lot when you are in need and they are a good laugh. The management works well and they are very understanding.


Good Money


Awkward hours
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give you chance to work to the highest standards

Working for the last 8 years at NHS Trust has taught me dedication and discipline in a workplace. During my time at Colchester General Hospital, I've learned attention to detail and teamwork. I'm very motivated to make sure work is done to the highest standards. I always work hard and have patients welfare as priority when carrying out my duties. My record at the current employer as a ward hostess (hospital hotel service) is something I'm proud of.
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Stressful environment

Far too much pressure put on staff , not enough time to give a good service to patients, also management changes to job occur daily without prior notice to staff




No work lifestyle balance
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I developed many new administrative .I felt constantly stretched as I had to adapted quickly to meet the demands required at any given moment.This was very high pressured


Great staff


high pressured
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Nice workplace

Part time role Serving dinners to patients in wards. Learnt the structure of hospital operations. Management was suportive. Hardest part was seeing seriously unwell patients
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good workplace

While working here, I learnt skills in a high pace environment, and being able to work behind the scenes in the kitchen. The Team within the NHS is good and strong.
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ISS UK Company is not a good agency

This agency is absolutely bad.. They treat workers like animals and as slaves. They should be banned to still recruit.No progression while working, salaries are so bad. People just gossip about every single thing




poor salary, bad managment, abuse of power from the supervisors and they are also incompetents
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(Host) Poor Management, No Extra Work and Short Shifts = Terrible Pay

Patient catering are terrible. The management is terrible. No structure or means of advancing. There is no job satisfaction as staff, especially doctors, seem to look down on you for being 'bottom of the pile' The pay is excellent, however, the lack of overtime/shifts available, and the short shifts (2/6 hours), the money does not add up and you are left with a disappointing pay-check at the end of the month. I find the majority of the staff I work with are rude, and some-what strange.
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a productive and flexible work place

working intuitively in line with patients demand and analysing if the patient is allowed to eat what and when. team work is essential in collaboration with Nurses loving people for who they are and learning about others feelings
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food preparation temperatures and diets often the ovens were hard work enjoyed the team work management were approachable enjoyed the social part of the job




hours to variable
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work place is good

>hard working you never stop, witch is what i like >to be kind and always go a extra mile to help people >are kind and always listen >fun and work as a team >making sure all meals are out on time and keeping everyone happy >going that extra mile and knowing how thankful people are for what you do
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Overall rating

Based on 7,846 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.4 out of 5 stars for Culture

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