NHS
Happiness score is 57 out of 100
3.7 out of 5 stars.
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NHS Employee Reviews for Operator

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Job Title
Operator2 reviews
Location
United Kingdom2 reviews

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3.5Work-life balance

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Working on the switchboard and 1st contact for enquiries face to face. I have learned to be more patient in dealing with people as over the phone many calls received are from patients who aren't quite sure of whom they want to contact. Therefore, listening, comunicating and being patient are vital skills for the role. I get on well with my seniors as well as team members and juniors. Together we have created a fun and comfortable working environment. The most difficult part of the role is to be compassionate when receiving calls from pateint kins that are distressed with an outcome after assessment i.e. cancer, tumour, terminal illness, and trying to provide phone support by giving them the time they need just to have a chat. Sometimes it becomes very emotional and mentally draining. However, whilst working at RNOH, it feels good to know that I've made a difference in someones' day, no matter how small.

Pros

Sense of satisfaction when helping people and working with a wonderful team.

Cons

Night Shifts and no weekends OFF
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Stressful work place

You'll find it hard trying to get a day off but as expected the nhs is struggling don't think you get paid enough for what you deal with people on a salary are usually over worked and don't get any credit for it
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Based on 1,501 survey responses
What people like
  • Clear sense of purpose
Areas for improvement
  • Support from manager
  • Sense of belonging
  • Trust in colleagues

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Overall rating

Based on 7,944 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.4 out of 5 stars for Culture

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