NHS Employee Reviews for Receptionist

Ok place to work. Management could do with an overhaul. If you get a good team to work with you're sorted, if not, you're stuffed. Wage not reflective of duties and responsibilities - poor in comparison. Much room for improvement but no one listens.

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Long days and not fun

Receptionist (Former Employee) - Walsall, West Midlands - 21 November 2023

What is the best part of working at the company?Set days off always a weekend offWhat is the most stressful part about working at the company?Amount of stress that you have to get through when you can’t offer a patient an appointment when all the other admin work gets on top of you and you don’t get any helpWhat is the work environment and culture like at the company?Boring and robot like the other doctors are private and will treat and speak to you like you mean nothing What is a typical day like for you at the company?Calls from 8am non stop all day plus admin work if you are scheduled for it

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Insights into NHS

Based on 3,241 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Clear sense of purpose

Areas for improvement

Fair pay for job
Energising work tasks
Sense of belonging

I enjoyed my time working here and have learned a lot in my short time.

Clinic Receptionist (Current Employee) - Northampton - 31 October 2023

What is the best part of working at the company?Flexible schedule & great team in place. Loved working here What is the most stressful part about working at the company?Training is on your own via online courses What is the work environment and culture like at the company?Supportive & staff was knowledgeable What is a typical day like for you at the company?Hectic but work as a team so we all help out

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Great benefits but terrible management

Receptionist/Administrator (Former Employee) - Newcastle upon Tyne - 21 October 2023

Twice I have had the pleasure of working for the NHS in two completely different settings but the management is similar, they're pushy but refuse to deal with issues like bullying which is rife. Other staff can talk to you whichever way they like and treat you like dirt and if you dare to speak up for yourself or a member of your own team you will be managed out of your position and career, which is what has happened to myself. They only think of themselves and will step on anyone to climb that career ladder, they don't want to have to actually do their job of managing their staff properly which is why the NHS have such a bad track record with bullying.The best part is feeling like you are making a difference to the patients and they are usually forever grateful.Hospital outpatients 7 day service positions mean that you will have your days changed weekly which means you don't have a set rota much like the nurses.The benefits are second to none as you are paid from day 1 if you are sick and with each year you get a month per year sick allowance, so year 0-1 it's 1 month plus 1 month half pay, years 1-2 it's 2 months/2 months and so on until you reach 6 years/months.

Pros

Great sickness benefit

Cons

If it's a 7 day service your days change weekly

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Fair workplace

Receptionist/Administrator (Current Employee) - Milton Keynes - 28 September 2023

Fair workplace, good people and fair pay Long hours, nights and weekends depending on your job roll. Staff hub for you to eat lunch with free breakfast in the mornings and dinner and sandwiches at night. Canteen with discounted hot and cold food for staff too.

Cons

Long house

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Friendly workplace

Receptionist (Current Employee) - Arbroath - 17 August 2023

Engaging with people is the most enjoyable part of my job. A typical day includes; diverting incoming calls to correct person in a timely manner. Distributing incoming mail to correct departments. Organising outgoing mail to internal and external. Book rooms for visiting clinicians.

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OK but depends what Grade you are

Receptionist/Administrator (Former Employee) - King's Lynn, Norfolk - 9 August 2023

Anyone on or below Grade 3 staff are treated as if a lower class by the more senior staff including secretary's. Clicky and if you weren't born in Norfolk or lived there 30 years you are asked why you moved there. Old fashioned and outdated. OK to temp but not a long term move

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Amazing place to work

Receptionist (Former Employee) - Catterick Garrison, North Yorkshire - 21 May 2023

What is the best part of working at the company?The other members of staff. Great hours. What is the most stressful part about working at the company?Dealing with patients and them not always liking being told there are no appointments available for a few weeks What is the work environment and culture like at the company?Amazing work environment. Always able to have a laugh with the colleagues and patients What is a typical day like for you at the company?Hectic! Dealing with appointments and hospital correspondence. Also dealing with referrals

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Worked at the NHS for 20 years and thoroughly enjoy it every day is varied

Administrator/Receptionist (Former Employee) - Derby - 22 March 2023

Lots of variety in the job role I am in from talking to meeting patients all depending on which day I work and what duties I do , thoroughly enjoy helping patients with enquiries and general things either on reception, telephone or face to face. I am loyal reliable and respectful to patients confidentiality and to my work colleagues I enjoy being in a team and will always help them if needed.

Pros

Holiday entitlement

Cons

Patients not arriving for appointments and not informing the department

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too many managers

Receptionist and Administrator (Current Employee) - Birmingham - 18 March 2023

NHS is full of managers who don't have a clue what their staff are unto. lots of lazy staff. I could earn more at ALDI. You may ask why I stay then, iv only got another 12 months now and i do my job well, i stay for the [patient's to give them the best experience they can have.

Pros

none

Cons

long hours for little reward

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Great workplace, average lay

Receptionist/Administrator (Current Employee) - Stratford - 29 January 2023

Overall team is excellent, management is supportive which makes the work atmosphere more comfortable, pay feels a bit less but it’s definitely worth it and i would recommend this job

Pros

Team members, management

Cons

Less pay

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Pure liked it

Doctors Receptionist (Former Employee) - Glasgow, Glasgow - 13 January 2023

Seems like an okay place and all the staff were friendly but the staff house could use some work

Pros

Chill

Cons

Long hours

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Workplace enjoyable

Receptionist (Current Employee) - Edinburgh, City of Edinburgh - 11 January 2023

I enjoy my place of work some days it can be busy and can be quick paced and others more relaxed. Staff are great, management is ok but not the greatest only hard part of the job is dealing with the public as we are first point of contact and most times we get the brunt end of it.

Pros

NHS Discounts, Good staff

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Not Valued

Receptionist (Former Employee) - Doncaster Royal Infirmary - 26 December 2022

Worked as a Receptionist in the Endoscopy Department at Doncaster Royal Infirmary.Enjoyed the fast pace working environment.Management very poor and rude.Booking clerks one in particular was extremely unpleasant and abusive at times but management turned a blind eye.

Pros

Fast pace

Cons

Poor Management

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very hard work but rewarding

Receptionist/Administrator (Current Employee) - Bath, Somerset - 30 October 2022

good and bad days, can be very stressful at times and can push you to the limit some days more than others but being able to help people is a great satisfaction

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Nhs

Receptionist (Former Employee) - Solent - 7 October 2022

Stressful and underpaid. Not very welcoming atmosphere in all areas. Everyone works hard but don’t seem to feel any rewards from management. I would not work here

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Stressful

G.P Receptionist/ administrator (Current Employee) - Swindon - 20 September 2022

Like most jobs working for the NHS you are in the public eyes as withholding treatment or not doing things correctly or quickly enough.This can become very stressful and disheartening

Pros

NHS discount

Cons

Long hours

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Enjoyable role

Receptionist (Former Employee) - Westmoors - 20 September 2022

Very diverse role, no two days are the sameGreat team to work with. Always a busy environment, lots of change going on. Great benefits for working with NHS.

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Fun work place, mental torture

Receptionist/Administrator (Former Employee) - Hartlepool, Durham - 30 August 2022

Co workers are the best part but working with the general public is tiring. Sometimes find it hard to work in the reception role due to the constant demand.

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Nhs

Receptionist/Administrator (Former Employee) - Plymouth - 29 July 2022

Staff are so stressed and over worked. The answer in there is too create another level of management to ‘manage’ but what you really need is the correct amount of staff and the right equipment. Staff are so hard working and gives so much.

Pros

Non

Cons

Loads

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No support from Management

Receptionist/Administrator (Former Employee) - East Midlands - 28 June 2022

Difficult job during the pandemic.Management unsupportive.The pay is not reflective of job's responsibilities.There is high staff turnover.Blame culture.

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