Work wellbeing score is 67 out of 100
3.7 out of 5 stars.
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NHS Employee Reviews for Support Worker

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Support Worker232 reviews
United Kingdom232 reviews

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3.5Work-life balance

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Great management

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Great place to work, manager was excellent. Work was interesting. Good hours. Some staff were a little clicky but you get that everywhere. I enjoyed my time here
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Rewarding but can be stressful

Rewarding job caring for patients but don’t feel appreciated for what we do and don’t get paid enough for what we have to do. Not enough support either but very rewarding.
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Insights into NHS

Based on 3,241 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to learn new things
  • Clear sense of purpose
Areas for improvement
  • Fair pay for job
  • Energising work tasks
  • Sense of belonging

Rewarding and meaningful

This was a very positive experience. Management is always ready to support the staff and there was good team morale for the most part. Sometimes it can be challenging but it was always rewarding.
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Changes are not always for the better

What is the best part of working at the company?Now working 12 hour shifts and don't get paid for breaks meaning 7-7 is actually 7-7:40What is the most stressful part about working at the company?Patient outbursts towards staffWhat is the work environment and culture like at the company?Reasonable , could be better,more management support needed What is a typical day like for you at the company?Busy, sometimes goes quick.Need more staff.
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It depends on individual. it is a good place to work

What is the best part of working at the company?In the ward mental health hospital What is the most stressful part about working at the company?Reporting staff for minor issue and the management takes action without consideration of the circumstances on the the part of the staff if they don't like you they don't like you no matter your explanation You will be fired What is the work environment and culture like at the company?It is a very good place to work with hard working staff while few of the staff are not suppose to work with in a friendly environment because they brought their frustration to work and if you fall into their trap they will have no sympathy but have to report you They always put on sad face. No matter how friendly you are to them don't fall into their trap What is a typical day like for you at the company?Very lovely environment and the staff know what they are doing except few annoying staff
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Great time as bank staff

Great time as bank staff working during covid, relatively relaxed work environment providing the team was meeting the targets.Team leaders were down to earth and supportive with concerns, covid “ended” so the lab closed.


Good colleagues
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Was veryMuch looking forward to beginning my career at the NHS. It took less than sixMonths for me to quit. The culture and bullying on the ward were unbearable and management did nothing. I loved my job with the patients the problem was with the staff. Sad as I really wanted a career there but there’s only so much you can withstand.


Good weekend pay.


13 hour shift. Other staff. Management.
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If there’s enough staff you will be alright

The hardest part of the job was during COVID.Having to work with a mask for 12 hours.Also there’s no nurses or support workers to patient ratio and that can be very challenging.You can easily find yourself doing the load of two support workers by yourself in a day.One day is ok but it was becoming the norm.It’s physically draining.


Free training


Long hours, very fast paced
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It has been a challenging experience, but at the same interesting.

What is the best part of working at the company?It's ever dynamic work environment and support to staffWhat is the most stressful part about working at the company?It is hard to predict what any day hold until the job is done for the day.What is the work environment and culture like at the company?Peaceful and welcoming describes it best.What is a typical day like for you at the company?Ensuring somebody in their difficult moments is supported through recovery and rediscover meaning to life.
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Good workplace learn a lot

Good opportunities to learn more and always do online courses Lots of different courses to doEvery day is different Managers are nice Hcsw can be very negative at times If you don’t like what you see you must report


Good money


Long hours at times
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I enjoy working for the NHS..

What is the best part of working at the company?Constancy, fairness,reliability, wagesWhat is the most stressful part about working at the company?The job its self can be stressful, mental health What is the work environment and culture like at the company?Its okay, the culture is very mixed.What is a typical day like for you at the company?3 nights a week...working for elderly...7/10
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Good career progession, great benefits

Good career progression, the support is required for further education. Supportive managers. Good salary, great staff benefits, which include staff physiotherapy, staff gym, flexible working.The canteen and shops are extremely expensive


Staff benefits


Long hours. Canteen and shops are expensive
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Fantastic company to work for.

Fantastic company to work for. Had many happy years supporting the most amazing service users. Management were mostly supportive and the community houses were well run.
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Toileting duties above person centred care

Do not get a minute to connect with patients as staffing is always short. Purpose of job is taking people to the toilet expected workload is a disgrace.


Nice patients and some staff


No personal touch, no time for person centred care
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Very varied

Every day different sometimes very stressful my favourite post within NHS was community mental health although rural locations could be a challenge but mileage paid.


Lovely staff


Emotionally draining
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Great staff just stressful

Typical nhs- underfunded so not many staff. Great place to work though, management help you push yourself to learn more, so the development is there if you want it
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The salary is not worth the heartache

As a Band2/3 you expected to work load as a Band 6/7 while you are work to death like work horses. Your only existence there to make others day easier. They say they are too posh to touch to poo it is Band 2 s job. Paid half as a nurse and made work at least double the work load as a nurse. Are your life span really quarter of the value of nurses. Advancements kept deliberately very stagnant like a carrot on a stick. If you are part of two main ethnicities you will get advancements in all aspects far faster and easier, easier work areas and better paying shifts will be given to you. You will get emotionally and physically broken finally.


Incivility and 3/4k less pay than another neighbouring trust closer to London
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Terrible place with bad management

Terrible management on Dickens Ward. Left to your own devices when starting new, when you need the most support there was none, nobody helped from management and when they did speak the had no respect


Great patients


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Rewarding place to work and as a team overcoming great challenges. Working for a national treasure means feeling that every time you go in to work you are making others feel physically and mentally safer.
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Productive place to work

Being working here has given me more edge to know more about mental health . Mental health is knowledge I aquire here knowing how to care for anyone with mental health.




Long hours
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Toxic working culture

Long hours, lack of support, toxic working environment, left after 3 weeks of working there, no worth it even tho job role itself is about taking care of patients. Difficult to do it in your own!!!
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Support Worker at NHS

Estimated salary
£23,563 per year

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Overall rating

Based on 9,366 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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