NHS Business Services Authority Careers and Employment

This is a great place to work. The hours are flexible so you can build a work schedule around your lifestyle, the management is very friendly and lax as long as you adhere to your targets and don't abuse your flexi (if you do go into a flexi debt situation you have to make it back up by the end of the next month), the training is very good and straight forward and the jobs are very easy/simple to understand. There are only a few problems with working here. First is that there is very little opportunity to climb as I have seen very little management change in the time I've been her. On top of that, even though there is a good mix of culture and ethnicity at my level, the management are predominantly (or all) Caucasian staff. The job is very boring and repetitive work (they do warn you about it though in the interview), even though we are working to help pharmacists and the NHS it still feels like what you do doesn't make any difference and you can sometimes feel like a robot just coming into work and doing the same job week in and week out. The wage is very low, which is understandable considering how easy the job is and no qualifications/experience really needed, but at the same time because we are part of the NHS we sometimes get wage freezes which means we don't even get the guaranteed 1%/2% wage increase adjusting for the cost of living that most employers give. Its not much above the minimum wage pay scale and the bonus scheme has now been removed as of September 2019 (I'm not sure how it works with new staff though). Its still a nice place to work though, stress free, completely flexible, nice and fair managers (no idiots), a good support system, nearby parking, friendly staff, clean and spacious office. Facilities such as break rooms, kitchens and on site cafeteria. You get an NHS email address and NHSBSA pass meaning you get access to the discounts and benefits NHS staff do.

Contact Centre Agent in Newcastle upon Tyne, Tyne and Wear

on 19 January 2021

Repetitive and not a lot of support from management

Typical call centre work. Very repetitive and boring most of the time. Some call streams are really easy to be trained in and others are very difficult and stressful. I would sometimes spend my breaks in the toilets crying because of how stressful I was finding one particular callstream. Went to my manager for some support and received none. He basically didn’t care. I didn’t feel like anyone really cared about me there I was just another number. Glad I don’t work there anymore it ruined my mental health.

Domestic Cleaner in Gateshead, Tyne and Wear

on 9 June 2020

Nhs

Very good to work for nice people very demanding and can be somtimes hard work place is nice and clean with excellent customer service security is not really a nice person tho Very grumpy and the food is not that good too

Customer Service Advisor in Newcastle upon Tyne

on 16 September 2016

A friendly, fun but hardworking environment

My time at the NHSBSA showed me that the job can be very stressful and challenging but the effort and enthusiasm from everybody there means the job is extremely rewarding and fun.

Contract Performance Officer in Newcastle upon Tyne

on 26 May 2016

Future Changes in the NHS

My role was complex, stressful and challenging. Learned new skills and developed new working relationships with suppliers Worked closely in teams and well as on my own Hardest part was delivering projects on time Enjoyable part was the people / colleagues I worked with. No comment on management

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Interview insights

Insights from 9 Indeed users who have interviewed with NHS Business Services Authority within the last 5 years.

Favourable experience

Interview is average

Process takes about a day or two

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