NHS Healthcare Support Workers
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Hiring Process at NHS Healthcare Support Workers

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11 questions about working at NHS Healthcare Support Workers
It doesn’t matter if you’ve got no experience of working in healthcare; the Healthcare Support Worker role doesn’t require it. You’ll be offered all the training you need to be able to do the job once you start in the role.Employers will probably ask that you have a good standard of literacy (English) and numeracy (maths).To help keep our patients and service users safe, you’ll be required to undertake some basic nurse training in the Healthcare Support Worker role. You’ll also work towards completing the Care Certificate, which is currently being offered on a ‘fast track’ basis with the opportunity to complete it within your first few weeks.As you develop, you’ll be given more responsibility and you’ll have the opportunity to gain qualifications and progress. This, plus the experience you gain, will help you if you’re planning to take your career to the next level.We’re always looking for people with transferable skills who can bring life experience and insights from working in other sectors. So don’t rule yourself out just because you have a non-traditional background, or because you don’t have clinical or degree-level qualifications.And it doesn’t matter what stage you’re at in your life….whether you’re just starting out in the world of work, or whether you’re later on in life and looking for a new challenge or a career change. Being a Healthcare Support Worker is about attitude and teamwork.There are more tips and advice on improving your chances of finding a job in healthcare here on the NHS Health Careers website https://www.healthcareers.nhs.uk/career-planning/improving-your-chances
Answered by NHS Healthcare Support Workers
6 October 2020
There are no set entry requirements to become a Healthcare Support Worker, but good literacy (English) and numeracy (maths) skills are expected, and in some cases GCSEs (or equivalent) in English and maths are required too. You may need a healthcare qualification such as a BTEC or NVQ for some of our roles, although many don’t require any qualifications.You’ll be offered all the training you need to be able to do the job once you start in the role.To help keep our patients and service users safe, you’ll be required to undertake some basic nurse training in the Healthcare Support Worker role. You’ll also work towards completing the Care Certificate, which is currently being offered on a ‘fast track’ basis with the opportunity to complete it in four weeks.As you develop, you’ll be given more responsibility and you’ll have the opportunity to gain qualifications and progress. This, plus the experience you gain, will help you if you’re planning to take your career to the next level.We’re always looking for people with transferable skills who can bring life experience and insights from working in other sectors. So don’t rule yourself out just because you have a non-traditional background, or because you don’t have clinical or degree-level qualifications.And it doesn’t matter what stage you’re at in your life….whether you’re just starting out in the world of work, or whether you’re later on in life and looking for a new challenge or a career change. Being a Healthcare Support Worker is about attitude and teamwork.
Answered by NHS Healthcare Support Workers
5 November 2020
During the current pandemic, you may be interviewed via a videocall on a platform like Microsoft Teams, or you may be invited to attend a socially-distanced interview at the building where the job is based, or another site.You’ll be given a time and date, and may be given the details of who will be on the interview panel. This might include someone from HR, the manager of the team you’d be working in, a patient or carer representative.Everyone being interviewed will be asked the same set of questions.Interviewers will be interested to hear why you’d like to work as a Healthcare Support Worker. What interests you about the role. Why you think you’d be well-suited to it. Don’t worry if you don’t have any experience working in a healthcare setting; it’s not needed for this job. You’ll get all the training you need once you’re in the role However, it could be good if you could think of some transferable skills you might have that could be useful to the role eg have you worked in a customer service role, or hospitality where you’re used to dealing with different members of the public. Maybe you’ve volunteered, or been involved in community groups or team activities at school which could show teamworking skills.Preparation is key and you will increase your chances if you:Check out in advance where the interview will be held, work out how to get there and arrive with plenty of time to spare. Remember that hospitals and universities can be large and busy places: you need to know exactly where you need to be for your interviewRemember the interview panel is on your side. You have been invited to the interview because they liked your application form and want to know more about youListen carefully to the questions they ask, and answer them as clearly as you canBe prepared to demonstrate your understanding of the NHS values or values of the employing organisation and how you would apply them in your everyday workDon't rush. Think about your answers. If there's something in the question you don't understand, ask for clarificationThink in advance about any questions you might have for the panel and take the opportunity to ask them at the end. This is a good chance for you to see if you think the role is right for you too.For more application and interview tips follow NHS Jobs on Facebook: facebook.com/NHSJobs/Or visit the NHS Health Careers website: healthcareers.nhs.uk/career-planning/improving-your-chances/planning-your-career/applications-and-interviews
Answered by NHS Healthcare Support Workers
6 October 2020
A band three salary on NHS Agenda for Change terms and conditions currently starts at £19,737, rising to £21,142 after two to three years.Find out more about Agenda for Change pay rates here on the NHS Health Careers website: healthcareers.nhs.uk/working-health/working-nhs/nhs-pay-and-benefits/agenda-change-pay-ratesYou should always check with the employer to confirm the pay rate for any post for which you are applying.The job description for each role will detail the qualifications that the employer needs.
Answered by NHS Healthcare Support Workers
27 October 2020
During the current pandemic, you may be interviewed via a videocall on a platform like Microsoft Teams, or you may be invited to attend a socially-distanced interview at the building where the job is based, or another site.You’ll be given a time and date, and may be given the details of who will be on the interview panel. This might include someone from HR, the manager of the team you’d be working in, a patient or carer representative.Everyone being interviewed will be asked the same set of questions.Interviewers will be interested to hear why you’d like to work as a Healthcare Support Worker. What interests you about the role. Why you think you’d be well-suited to it. Don’t worry if you don’t have any experience working in a healthcare setting; it’s not needed for this job. You’ll get all the training you need once you’re in the role.However, it could be good if you could think of some transferable skills you might have that could be useful to the role eg have you worked in a customer service role, or hospitality where you’re used to dealing with different members of the public. Maybe you’ve volunteered, or been involved in community groups or team activities at school which could show teamworking skills.Preparation is key and you will increase your chances if you:Check out in advance where the interview will be held, work out how to get there and arrive with plenty of time to spare. Remember that hospitals and universities can be large and busy places: you need to know exactly where you need to be for your interviewRemember the interview panel is on your side. You have been invited to the interview because they liked your application form and want to know more about youListen carefully to the questions they ask, and answer them as clearly as you canBe prepared to demonstrate your understanding of the NHS values or values of the employing organisation and how you would apply them in your everyday workDon't rush. Think about your answers. If there's something in the question you don't understand, ask for clarificationThink in advance about any questions you might have for the panel and take the opportunity to ask them at the end. This is a good chance for you to see if you think the role is right for you too. For more application and interview tips follow NHS Jobs on Facebook: facebook.com/NHSJobs/Or visit the NHS Health Careers website: healthcareers.nhs.uk/career-planning/improving-your-chances/planning-your-career/applications-and-interviews
Answered by NHS Healthcare Support Workers
27 October 2020
You need maths and English or equivalent
Answered 9 January 2021
Learn about the trust you're applying too, really pick out your skills that are specific to the job role.
Answered 25 November 2020
Give examples of when - you've worked as a team, you've made a difference to your team, problem solved etc. Lots of example and scenario questions.
Answered 24 November 2020
What training will I receive?
Asked by NHS Healthcare Support Workers 15 November 2020
To help keep our patients and service users safe, you’ll be required to undertake some basic nursing training in the Healthcare Support Worker role. You will also work towards completing the Care Certificate, which is currently being offered on a ‘fast track’ basis with the opportunity to complete it in your first few weeks. As you develop, you’ll be given more responsibility and you’ll have the opportunity to gain qualifications and progress, should you want to. This, plus the experience you gain, will help you if you’re planning to take your career to the next level.
Answered by NHS Healthcare Support Workers
15 November 2020
It doesn’t matter if you’ve got no experience of working in healthcare, the Mental Health Support Worker role doesn’t require it. You’ll be offered all the training you need to be able to do the job once you start in the role.Employers will probably ask that you have a good standard of literacy (English) and numeracy (maths). During the recruitment process employers may ask you to do a short test to demonstrate this. To help keep our patients and service users safe, you’ll be required to undertake some basic nursing training in the Mental Health Support Worker role. You will also work towards completing the Care Certificate, which is currently being offered on a ‘fast track’ basis, with the opportunity to complete it in your first few weeks. As you develop, you’ll be given more responsibility and you’ll have the opportunity to gain qualifications and progress. This, plus the experience you gain, will help you if you’re planning to take your career to the next level.Employers are always looking for people with transferable skills who can bring life experience and insights from working in other sectors. So don’t rule yourself out because you have a non-traditional background, or because you don’t have clinical or degree-level qualifications. And it doesn’t matter what stage you’re at in your life…whether you’re just starting in the world of work, or whether you’re later on in life and looking for a new challenge or a career change. Being a Mental Health Support Worker is about attitude and teamwork. There are more tips and advice on improving your chances of finding a job in healthcare here on the NHS Health Careers Website healthcareers.nhs.uk/career-planning/improving-your-chances
Answered by NHS Healthcare Support Workers
15 November 2020
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