NHS Healthcare Support Workers
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What questions are to be expected during a care and support interview

3 answers

  • 1 October 2020

    Interviewers will be interested to hear why you’d like to work as a Healthcare Support Worker. What interests you about the role. Why you think you’d be well-suited to it.

    Don’t worry if you don’t have any experience working in a healthcare setting; it’s not needed for this job. You’ll get all the training you need once you’re in the role. However, it could be good if you could think of some transferable skills you might have that could be useful to the role eg have you worked in a customer service role, or hospitality where you’re used to dealing with different members of the public. Maybe you’ve volunteered, or been involved in community groups or team activities at school which could show teamworking skills.


    Preparation is key and you will increase your chances if you:


    Check out in advance where the interview will be held, work out how to get there and arrive with plenty of time to spare. Remember that hospitals and universities can be large and busy places: you need to know exactly where you need to be for your interview


    Remember the interview panel is on your side. You have been invited to the interview because they liked your application form and want to know more about you


    Listen carefully to the questions they ask, and answer them as clearly as you can


    Be prepared to demonstrate your understanding of the NHS values or values of the employing organisation and how you would apply them in your everyday work


    Don't rush. Think about your answers. If there's something in the question you don't understand, ask for clarification


    Think in advance about any questions you might have for the panel and take the opportunity to ask them at the end. This is a good chance for you to see if you think the role is right for you too.

  • Problematic, role play, team questions.

  • Questions about care and how to handle difficult situations

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  1. What questions are to be expected during a care and support interview