NHS Healthcare Support Workers
Happiness score is 65 out of 100
3.9 out of 5 stars.
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NHS Healthcare Support Workers Employee Reviews

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United Kingdom661 reviews

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3.5Work-life balance

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Found 661 reviews matching the searchSee all 691 reviews

Lovely place to work

Featured review

NHS Healthcare Support Workers selected this as a representative review
Great team to work with, patient centred and focused and genuinely caring staff welcoming and hard working, excellent place to work highly recommend it,
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Stressful and understaffed.

Great colleagues, they all work exceptionally hard for not enough pay, holidays hard to book due to staff shortage. You can be moved to another ward during your shift even if your ward is dangerously understaffed, leaving your colleagues to struggle.
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Insights into NHS Healthcare Support Workers

Based on 69 survey responses
What people like
  • Clear sense of purpose
Areas for improvement
  • Fair pay for job
  • Support from manager
  • Energising work tasks


Very supportive and helpful staff which makes the job easier The salary is good but the hours can be long but can be flexible when requested as mangers are understanding




Long hours
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Hard Going

Long hard days,staff and mangement are great but short staffed a lot of the time,everyone mucks in but can be very tiring if you are a fulltime employee
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fast paced

offers security but hard work . shifts are very long and nights can be hard to adjust to. can be short staffed so extra work load but also rewarding.


pension holiday


long shifts
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Confidentiality is a BIG no in that place

Confidentiality when dealing with employees related problems doesn’t exist in that place, ESPECIALLY when the allegations are false. Senior management who should support employees simply doesn’t care. Things that should stay confidential are talked about by a senior management, who assured of confidentiality, to other staff members that is later causing gossips and rumours going around hospital about things that has never happened. No support as such from higher supervisors/managers, decisions are made about employee without informing the employee. Senior management, as well as other staff member, doesn’t really show respect to other people, they judge you. Job itself is rewarding, but it is mostly thanks to appreciation from patients. Just don’t trust anybody and don’t share anything personal if you’re willing to work for the place. Communication is a also really bad between senior management and the above employee, if you don’t chase them nobody informs you about anything what is going to, even though you’re one of the parties involved. Can’t even describe how badly place affected my mental health and trust to other people. I have never been so happy about leaving my job as I was when I left ULHT.


Rewarding job thanks to patients


Confidentiality doesn’t exist in that place No respect for other staff members
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Slow paced sometimes

The job is okay , staff morale is low and it’s not pleasant . No opportunity for progression. The atmosphere is not welcoming and there is very much a divide between staff . The training is decent and you have a mentor and are never left on your own. There’s logbooks and computer work to do and keep up to date with .
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Very productive and sometimes fun

I feel it is a very serious job and other members of staff appreciate what we do for the nhs and how we assist there job rolls and how we can help patients and visitors
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Stressful and unsupportive atmosphere

As a bank healthcare you have no direct manager so you tend to feel very isolated if you have problems or concerns it’s difficult to know who to go to. Very stressful environment staffing levels are always extremely poor and scary.
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Good depending on department

Work its self is fine but pay is ridiculous, you earn more working in a care home,despite having more training and responsibilities. Also think it's unfair the government are giving 1000 pounds to care home workers but yet again NHS staff are left out
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Hard work very stressed at times but great team

Great staff team just very underpaid and undervalued by heads of service Can be extremely challenging and far to much can be expected as we are usually running understaffed
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Good work

I enjoyed working at NHS scotland.Good staff good hours and lots of good work/life balance felt like part. Of a team. Would recommend to anyone to work for NHS scotland
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Face paced rewarding

Overall everyone has been lovely you go in do your job and Leave, although I’ve noticed some nurses/staff are very low in moral at the moment but I’m sure everyone is. It’s fun and rewarding but also sad at times but gives you peace knowing you have helped someone that day.
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Great place to work.

Great place to work plus overtime.good pay. Well looked after.plus strict guidelines using ppe..can be long hours but plenty of rest breaks .I would definitely work there again
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Do not work here.

I keep seeing ‘12 hour shifts’ being advertised, it’s a lie when it’s really 13 hour shifts with a 45 minute break through out the whole day. The flexibility is also to their advantage not yours. Very clicky culture, negative energy and toxic staff. Everyone is overly critical of how everyone else works. One of the worst places I have ever worked, do not work here if you value your mental health.
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Okay ish

Very stressful some perks but not good when you are the only permanent member of staff and loads of agency who do nothing. So unsafe and dangerously which is scary
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Caring fun workplace!

It’s a good workplace, but because of the understaffing at the moment, it’s really hard and difficult on the NHS. But other than that, it’s good to work for.
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Overall good but could be better

Mostly good but could be better.Hard work, not enough pay for the responsibility and accountability.Overall it was good but the system needs a big shake up. You don't go into nursing to be rich, though! :)




Heavy work load and always short staffed
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Great place to work… good staff , fair management, benefits are okay, patient first. Fair career advancement, annual leave and benefits…..Fun place
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Good place to work

Good place to work. Fast passed prepare to work hard. Must be organised and be able to take feedback. from manger.
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Work security

Everything you need, you pay your bills, you clothe yourself, you have a place to live, you can feed yourself, take care of your health, I mean this job help you to satisfy your basic but most important needs of your life.


Job security


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Overall rating

Based on 691 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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