NHS Professionals Employee Reviews

Ideal if you have previously worked in a healthcare setting, the flexible working hours are ideal as you can within availability choose your hours. Night shifts are not compulsory but they are available if that’s your choice. Shifts can vary from 4 - 12.5 hour shifts and you are able to select which hours you prefer. You are not always guaranteed the placement you’d like as the shifts are put out where they need the extra staff, sometimes you can get moved to another ward or department. It’s a great opportunity to learn new skills as there’s many clinical settings you can work in. The NHSP support line is also helpful, the only downsides I’ve noticed is that we don’t have our own work emails, some access codes and not all of the further education opportunities as you would have being employed on a contract with in the hospital. In general it’s a nice place to work, staff on the wards are usually helpful and supportive especially when it’s your first shift there. You can cancel and change shifts if you chose to within a short notice period.

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Pay

HCA/Support Worker (Current Employee) - England - 20 September 2023

Is good and flexible. Can pick up shift when you want it, no career progression as promised at the onset. Some permanent staff don’t appreciate nhsp staff.

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Official response from NHS Professionals

21 September 2023

Hi There and thank you for taking the time to leave us a review and let us know about your great experience. Its really good to hear that you are enjoying our flexible way of working. Great to hear you are continuing to be a part of our fabulous team of bank members! Thanks again - Your NHSP Team!

Insights into NHS Professionals

Based on 254 survey responses

What people like

Ability to meet personal goals
Clear sense of purpose
Time and location flexibility

Positive

RN (Current Employee) - Wirral - 19 September 2023

I enjoy working for nhsp, I get to choose where and when i work. Can choose hours that suit me and the enhanced pay rates are very helpful. Easy to contact of any issues.

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Official response from NHS Professionals

21 September 2023

Hello and thank you for leaving us such a lovely review. We are really pleased to hear that you are enjoying working withy us. This is exactly how we want our bank members to feel, we do try to offer as many opportunities so its really great to hear this is working well for you. Thanks again for sharing - Your NHSP Team!

Great

Registered Nurse (Former Employee) - Cambridge, Cambridgeshire - 18 September 2023

The staff was phenomenal and better with kids than most places just for kids. Wish I got their names but the lady at check-in and the nurse or MA who took her vitals you ladies deserve a raise and recognition for your excellent attitudes and service. Much obliged.

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Official response from NHS Professionals

21 September 2023

Thank you very much for your kind review, were really pleased to hear that you have had such a great experience ! This is exactly what we want to hear and really appreciate your feedback! Thanks again- Your NHSP Team!

Good and helpful

Booking Clerk (Former Employee) - Southampton, Hampshire - 18 September 2023

Great company to work for, short term roles to either get experience or fill in gaps in employment, you accrue more annual leave the more you work and every post I’ve been in has been lovely

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Official response from NHS Professionals

21 September 2023

HI There and thank you so much for your review. We are really pleased to hear that you have had such a positive experience and that you are enjoying our flexible way of working. We really love hearing such positive feedback from our bank members. Thanks' Again - Your NHSP Team!

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A lot of overtime available

Care Assistant (Former Employee) - London, Greater London - 11 September 2023

A lot of overtime available so you can make extra money on the sides. Can get stressful sometimes due to staff shortage but other than that it’s okay place to work

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Official response from NHS Professionals

13 September 2023

Hello There and thank you for your review. Its great to hear you are enjoying the flexible way you can work as part of being a bank member! We understand the frustrations which can be faced with regards to staff shortage, this is why we are so appreciative of our bank members, so thank you again - Your NHSP Team!

Stressful & Disappointing

Customer Service Advisor (Full-time) (Current Employee) - WFH - 7 September 2023

This job could be great because it's permanent "work from home" opportunity. It has so much potential but unfortunately it's just another call centre job. The whole NSC seems to be running with the fake narrative of toxic positivity & turning any constructive feedback into a "YOU" problem first. The problem is always "YOU". People who have been with NHSP for a while just give up & stop raising any concerns or feedback to the management. New hires come in with all the excitement because the company is selling a dream job opportunity during the interview & training phase. It then goes downhill from there. It's very hard to do your job. People call in already annoyed & take it out on you. It's shocking that some of these people are nurses or carers & even working in mental health. The way they talk to you is appalling and you better not terminate a call... There should be a way to report them especially when they are calling while on duty. Everything u say or do is monitored. Even going to the toilet, u better not have a condition or a weak bladder.... Honestly, the place is just getting worse. They are continuously hiring but it makes absolutely no difference to the call volumes & wait times for the clients. Other departments are useless. HR, Payroll & Learning & Development don't even deal with people, they just reply to emails, we can't even contact them internally... Vetting team that deals with compliance, DBS etc., has average waiting times of 90 minutes... Team Leaders are giving different advice, nothing is consistent. If u get stuck on a call after your finish time then -

Pros

working from home, knowing your days off, a little extra pay for unsociable hours, weekends & bank holidays

Cons

stressful, long hours, short breaks, horrible communication, hard to get help, no consistency, angry clients

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Flexibility

RGN Nurse (Current Employee) - Manchester, Greater Manchester - 7 September 2023

I have worked with NHSP for a number of years now I enjoy the flexibility and variety. I have had the chav to gain experience in different specialities. Will continue to work with them and would recommend.

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Official response from NHS Professionals

13 September 2023

Good

Nursing Associate (Current Employee) - Worthing, West Sussex - 29 August 2023

Good opportunities for growth and development. Variety of experience. I did my 2 years of training here and I have learnt a lot. Experience will be dependant on the ward you work in

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Official response from NHS Professionals

30 August 2023

Hello and thank you for leaving us such a lovely review. We are really pleased to hear that you are enjoying working withy us. This is exactly how we want our bank members to feel, we do try to offer as many opportunities for development so its really great to hear this is working well for you. Thanks again for sharing - Your NHSP Team!

Good

Nurse (Current Employee) - Essex - 29 August 2023

Flexible and good money, work when you want to work, takes a while to get through to the call centre at times. Changed policy recently for 24hour notice for shift cancellation which can be hard if a child is unwell. Not bad.

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Official response from NHS Professionals

30 August 2023

Hi There and thank you very much for taking the time to leave us a review. We are so pleased to hear that you are enjoying our flexible way of working and our pay rates. We really want our bank members to feel this is working for them. We do understand your frustrations with call waiting times and we are working on that to ensure a better service for al. Thanks again for sharing - Your NHSP Team!

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Understaffed, underpaid, stressful

Clinical Support Worker (Current Employee) - Lancaster - 24 August 2023

The job does have some rewarding aspects, when you can make a difference in people’s lives. However, the NHS isn’t able to stretch its services anymore to the people who need them; which made me unhappy as I didn’t have the power to fix it.

Pros

Rewarding making a difference to people

Cons

Long hours under staffed stressful

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Official response from NHS Professionals

29 August 2023

Hi There and thank you for taking the time to leave a review, Its really great to hear that you are enjoying the rewarding aspects of working in our NHS. We really understand your frustrations regarding the service, but we appreciate you and all of our bank members joining us to help make our NHS great. Thanks again - Your NHSP Team!

Promise big deliver little

Customer Service Advisor (Current Employee) - Remote - 24 August 2023

A disorganised and chaotic place to work. Unable to contact other departments, so nothing ever gets resolved for customers. Staff are pretty much punchbags for unhappy customers. Short breaks, long hours, and high stress. Avoid unless you like feeling overwhelmed and unsupported or gaslighted by the positivity brigade, who prefer to invalidate your feelings to keep the illusion alive that they're the 'best employer that cares about their people'.

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Official response from NHS Professionals

18 September 2023

Thank you for your comments, we really appreciate you taking the time to provide feedback our people are at the centre of what we do. I would really like to chat to understand in more detail, support you and cover some changes that are being made. Please reach out if you would like to chat.Sarah Dewar, People Engagement Partner

Not recommended

Customer Service Advisor (Current Employee) - Remote - 23 August 2023

It's impossible to get hold of any other departments, bank members are left waiting months for simple resolutions to problems because of this. So many issues with this company.

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Official response from NHS Professionals

18 September 2023

Thank you for your comments, we really appreciate you taking the time to provide feedback our people really are at the centre of what we do and I’m sorry you feel this way. I would really like to chat to understand in more detail, support you and cover some changes that are being made. Please reach out if you would like to chat.Sarah Dewar, People Engagement Partner

Worst management I have ever experienced

Recruitment Consultant (Current Employee) - Hemel Hempstead, Hertfordshire - 23 August 2023

The NHS surprisingly are the last company that will ever care about your mental health. They don’t respect workers with disabilities especially. Get a job here if you want to be watched like a hawkeye 24/7 with no boundries. Nothing you say will change this as management are chosen as the favourites from the higher up. Just don’t consider it if you want to keep your own respect, as they’ll certainly make sure you don’t have any.

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Official response from NHS Professionals

18 September 2023

Thank you for your comments, we really appreciate you taking the time to provide feedback our people really are at the centre of what we do and I’m sorry you feel this way. We pride ourselves on the mental health and wellbeing support we provide to our people so I would really like to chat to understand in more detail why you feel this way and support you. Please reach out if you would like to chat.Sarah Dewar, People Engagement Partner

Great for flexibility but not great employers

Health Care Assistant (Current Employee) - Stockport, Greater Manchester - 21 August 2023

You can never get a hold of them if you need support and they block your account without saying anything to you if you have a discrepancy in your compliance I.e DBS.

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Official response from NHS Professionals

22 August 2023

Hello and thank you for your review. Were really pleased that you are enjoying our flexible way of working, however, we are sorry to hear that you have had a bad experience with contacting us. I have attached our feedback form in the hope that we can look further into any specific issues for you and turn your experience around. Thanks Again- Your NHSP Team! https://www.nhsprofessionals.nhs.uk/health-and-wellbeing

Chance to work in different areas

RGN Nurse (Former Employee) - Sunderland, Tyne and Wear - 16 August 2023

Good experience and a great way to work in different specialities. However, not always supported by call centre and quite difficult to get through to them. Can be changed ward very quickly and at any point

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Official response from NHS Professionals

18 August 2023

Hi There, and thank you for taking the time to leave us a review, We are really pleased to hear that you are enjoying our flexible way of working allowing you to use your skills in different areas. We know it can be frustrating for booked shifts to be amended to meet demand so we really do appreciate our bank members. Thanks again for sharing - Your NHSP Team!

Overworked & Unrealistic Targets/KPIs with Bad Management

Trust Recruitment Co-ordinator (Former Employee) - Stockton-on-Tees - 15 August 2023

Management is awful, some have no clue what they are doing and expect employees to reach KPIs will little support and only cares about the company's success rather than employees wellbeing and mental health. There are some mangers that do care however the majority has a huge disconnect with their employees. There is no real structure to the training either, when I was trained initially while the field trainers were supportive they only taught how to use the systems rather than teaching what was expected of us which fellow colleagues were expected to teach which for the most part was excellent to begin with but overall after you've had your systems training you're practically left to figure out the role yourself with partial support from colleagues and barely any from managers. The work is challenging and engaging and being able to work from home 90% of the time was a huge bonus, if only the workload was more manageable and management cared more about their employees and tailored their KPIs per employee then I would recommend working here but as it stand I highly recommend avoiding working here as their staff retention is at an all time low. Within the past 2yrs I've worked for NHSP in two different departments being able to work 3 different ish roles I've seen several colleagues come and go for various reasons but ultimately due to the work culture. NHSP has recently changed their core values and have recently implemented a road plan for the systems and process and how that will evolve in the future however during my 2yrs here I've seen changes but none has ever been positive -

Pros

Remote work and some colleagues are very friendly and helpful

Cons

Workload unmanageable with too many targets to reach and little support

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Official response from NHS Professionals

18 September 2023

Thank you for your comments, we really appreciate you taking the time to provide feedback our people really are at the centre of what we do and I’m sorry you feel this way. We pride ourselves on the mental health and wellbeing support we provide to our people. I wish you every success for the future.Sarah Dewar, People Engagement Partner

Negative

Care Support Worker (Former Employee) - Nottingham - 14 August 2023

Staffs at QMC Hospital in Nottingham were not friendly at all. I was at this place in the year 2017. It was horrible and each day the Staffs looking for my mistakes to be reported me as an nhsp staff to the nhsp compliance department. QMC Hospital was my life worse working experience in that year. Once I'm reported for unjust complaints to the nhsp officials, and nhsp officials care not if my opponent were right or not the next thing nhsp do is they cancelled all my booked shifts and make me stay at home for 3-4 weeks without job until they found their investigation.

Pros

N/a

Cons

N/ADo

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Official response from NHS Professionals

29 August 2023

Hello there and thank you for taking the time to leave us a review and let us know about your experience. We are sorry to her that it hasn't been as positive as we would have liked. Its really important to us that our bank members feel supported throughout. Therefore, we would really like to find out more about this and work together to hopefully tur this around. Here is a link to our feedback form which we would really appreciate you completing so we can look into this further for you. Thanks again - Your NHSP Team!https://www.nhsprofessionals.nhs.uk/health-and-wellbeing

Respectful team

Ward Clerk/Receptionist (Current Employee) - Epsom - 8 August 2023

Typical day easy going once l got the work routineMeet and greet visitors Use of internal system Email enquiries and telephone correspondence Management prefers bank staff who are easy to get rid of without any warning. Then uses "we don't have any job got you to do. We will call back when we need you" They never do!

Pros

Freebies pens notebooks

Cons

Management prefers bank staff who are easy to get rid of no warning

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Official response from NHS Professionals

16 August 2023

Hi There and thank you for your review. We are really pleased to hear that you enjoyed the post and found it easy to use the systems and interact with our customers. As Bank work is flexible it can be frustrating when a post come to an end, we understand how this must feel. If you do require assistance with looking for further shifts please do get in touch with our friendly team. Thanks again for sharing - Your NHSP Team!

Amazing flexibility

Nurse Associate (agency based) (Current Employee) - Manchester - 4 August 2023

Really reputable leading agency, amazing flexibility. Always work available, holiday accrual, block bookings available. Cons: pay isn’t higher than NHS Afc, no sick pay. NHS Professionals cannot release shifts for payment and sometimes work areas are slow to do this.

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Official response from NHS Professionals

29 August 2023

Hello and thank you for your review. Were really pleased that you are enjoying our flexible way of working, however, we are sorry to hear that you have had a not do great experience regarding pay and shift release. . I have attached our feedback form in the hope that we can look further into any specific issues for you and turn your experience around. Thanks Again- Your NHSP Team!https://www.nhsprofessionals.nhs.uk/health-and-wellbeing

Choose your schedulle

Staff Nurse (Current Employee) - Portsmouth, Hampshire - 1 August 2023

Can choose my own shifts according to my availability.Shifts can be cancelled very vlose to the shift start and most of the time with no notice. NHSP should change the system to sebd an automatic messsage and avoid going to work when not needed.

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Official response from NHS Professionals

7 August 2023

Hello and thank you very much for your review. We are really pleased to hear that you are enjoying the flexibility of being a bank member. Thank you also for your feedback regarding shift changes. We take all feedback on board so we appreciate yo letting us know. Thanks Again - Your NHSP Team