Work wellbeing score is 63 out of 100
2.3 out of 5 stars.
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NIC Services Group Employee Reviews for Store Manager

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Store Manager18 reviews
United Kingdom18 reviews

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2.3Work-life balance

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Work place is stressful to work at

Indeed featured review

The most useful review selected by Indeed
My over all experience working for this company was that you’re told to do so much for such little pay!! I was hired as a manager and I was getting payed £1 more than my staff and was doing so much more than what I’m payed. You barely get an answer from higher management and if you do certain things your way they’re not happy you didn’t consult them first?


Lovely team


Poor communication between management and extremely low pay
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No think other people have covered that one on indeed reviews tbf

What is the best part of working at the company?No comment think other comments have about covered it tbf What is the most stressful part about working at the company?Being micro managed and expected to join work calls even when not at work no cut off point between work and home life always on the clock for not much pay as manger ask to much from managers and cleaning staff job ok if you need a stop gap between jibs What is the work environment and culture like at the company?No comment as different places are different tbf What is a typical day like for you at the company?You never off the clock even when you are
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Insights into NIC Services Group

Based on 418 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Ability to learn new things

Unfair workplace, underpaid

Spoken down to by management, if something not gone their way you will be the escape goat. Over worked and under paid comes into this work. They will hire anyone with a serious criminal record and people who are very under skilled but would expect the top quality after day 1




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It paid the bills

What is the best part of working at the company?Fairly reliable wage and easy to use signing in system What is the most stressful part about working at the company?Lack of help from senior team and high turnover of colleagues leading to extra pressure on existing staff, cancelling on pre booked holidays or unable to book holidays due to holidays being refused if staff are on sick.No on the job training, being expected to learn how to use machines by watching a video.No overtime rate.What is the work environment and culture like at the company?Pressured and undervalued staff What is a typical day like for you at the company?No two days are the same but normally trying to do to much in too little time with too little tools
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Productive and fun workplace

Slow communications with line managers. Good relationships with clients, machinery services.The most enjoyable part of job was relationships with colleaguesNice workplace culture.I learned very much about management


Free lunches


long hours
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Working inside tesco. Very hard work. Always shot down on a tesco audit when hard work was put in. Great team working with, perfect support from area manager and above
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Not enough hours to complete tasks

I have worked for nic since May and they don’t put enough hours into the store for jobs required. Attendance is poor and hard to discipline colleagues as a manager and hr/divisional manager no support. Budget for equipment is low so struggle to complete work.
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Poor management,no achieved goals.poor pay

Pay is poor. No support from management.Places of the contracted work are bad and managers there in most cases are over bearing.Stressful job.two week payroll cutoff date which is very confusing,long wait for uniforms,PPE etc.Including constant wait to access cleaning supplies.Wages never paid correctly,No real support from the top.


Good pay


Finding reliable staff
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Enjoyed were I was working

Really enjoyed my job when I first started, then things got progressively worse,too much workload and pressure and stress,went back as a colleague but left after 4 weeks,didn't want to though had no choice
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Service and commercial

It is such a well structured company and the only problem I saw is operation management is very poor but I don't blame them because it must be a direct engement option from top management and this emerging with beuracrasy as well.


Nothing seemed free you get everything as you work for it.


More long hours uncompansiated fir
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Good environment to learn in

NIC were a good company to work for, lots of help along the progressional ladder and if you are will to put the work in you always worked out fine.It’s a good all round place to be a part of.
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Waste of time

If you expect to feel respected and appreciated- do not apply to work for this company. Extremely poor management- area and regional managers availability only when major problems at site (major from company's point of view not employee's).




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I was a cleaning manager in a retail store . Stressful job , early starts , 6 days a week , which rarely happened . High turnover of staff, new starters promised a certain set of hours per week , to be told their hours are to be dropped . If you work overtime you only get the minimum wage , you have to cover all holidays , as they no extr staff to do any cover All audits have to be green , no matter what Area managers aren’t bothered as long the store is covered and audit above 90% Would not work for them again Too much detail to go into , and it would be 3 pages long
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Official response from NIC Services Group

16 April 2020
We are disappointed to read about your negative experience working with NIC Services Group which is not reflective of the of the company as a whole. We would like to look into this matter further and would appreciate it if you could send us an email to where we can investigate the concerns you have raised

Poor company

Have had nothing but problems with this company since starting the job. Managers have no interest in supporting you at all, you’re expected to change shifts at the drop of a hat and if you don’t they just change your contracted hours so you have to do it. I was promised uniform and safety boots, for weeks I had to wear an old minging polo shirt that another staff member had handed back, it was given to me to wear the next day unwashed! Still haven’t got any safety boots 4 months later. Management are impossible to get a hold of if you have a problem, I’ve worked under a new area manager for two months, I still haven’t met her and I’ve spoke with her on the phone once. In store managers are expected to work early morning shifts and be fully flexible, if you have plans of any sort after your shift ends you are expected to cancel them no matter what. Overtime is paid at minimum wage for in store managers, yet you are still expected to do a managers job. And god forbid you ever need a reference off them!


Easy job. Short hours


Poor managers. Lack of communication or respect. No work life balance even working part time
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Official response from NIC Services Group

17 October 2019
We are sorry that the experience you have had with NIC is not what you expected. Please could you give us a call on 01132310210 so we can discuss these matters further with you?

Average company to work for.

Some good and some negative. Down sude is had to cover a lot of sickness. Hardly no support. Left to fend for yourself. Flexibility is good due to your doing the rota.
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dissapointed to say the least . Sainsburys

NIC took over the cleaning contract in Febuary of 2019, I had worked for a different company at the same store for 7 yrs and never had any problems until NIC came along and what a joke , no support ,left to just get on with it , was doing the work of 4 others in my allocated hours with not even a thank you .9 people left the job in the space of 5 months , mostly due to the reviews the company had [ I know every work place has bad reviews but that's a joke, loved my job , never failed an audit in all the years I was there ,got on with the store managers and even they were disappointed that I left but they understand why , was even asked to come back by them ,but unless things change then I wont , all I wanted was the right cleaning equipment and some support then I would of stayed and just got on with it, like I did for the last 7 years. went into store as I was local and I could of died with how bad the store was looking , dirty toilets , the place looked dirty and was looking bad. The staff that have come from another store should be ashamed of them selves if that's what they call cleaning then good luck to them as they need it , and its why I believe the company as a bad name for itself due to there staff as in they clean how they think they should instead of how its supposed to be done. unless supervised they just seem to do what they like and Id go as far to say that some are there just to clock up the hours for more money


everything needs reviewing
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Official response from NIC Services Group

1 August 2019
We'd like to assure you that we take these matters seriously. Please could you give us a call on 01132310210 so we can discuss this further with you?

current employee ism

I have been with the company for 16 months and have really enjoyed the challenge my role involves, it can be really tough sometimes but support and assistance is always there from higher management if needed good company to work for never had any problems.


good contracted hours support always available
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In store cleaning manager

Dont ever work for them they have you working hours that you don't get paid for like training staff in your own hours and then working your hours on top plus making you sack staff for no reason no support or training involved for your own job your just handed some books and told to get on with it and when you make a mistake because of no training or support they have a go at you they expect you to sort stuff out in your own time like rotas time sheets wages and tasks and organizing equipment


Its a job


Not paid no training no support
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Store Manager at NIC Services Group

Estimated salary
£10.37 per hour

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Overall rating

Based on 565 reviews

Ratings by category

2.3 out of 5 stars for Work/Life Balance
2.2 out of 5 stars for Salary/Benefits
2.2 out of 5 stars for Job security/advancement
2.2 out of 5 stars for Management
2.2 out of 5 stars for Culture

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