Norfolk County Council
3.7 out of 5 stars.
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Norfolk County Council Pay & benefits reviews

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Fair working standards. Pay was of a good standard for the area. Flexible working hours fitted in with lifestyles. Parking on site mainly was helpful.
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Worked for NCC for 2 years now and haven’t been able to advance to a different role. Pay has increased slightly but not by much. General working environment was good, however since COVID-19, the communication has been very sub-standard and a lot of blame is passed onto others. Work/life balance is very good having public holidays and a normal working week of 37 hours + Flex time which has been very nice when needing a day off here and there. A good place to work, but be aware of lack of progression unless someone moves on!
Pros
Good hours, flex time, job-safe work environment
Cons
Lack of progression
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working in a school office is a nice place to work. friendly atmosphere only downside is that you have to take holidays in school half terms which can be very expensive
Pros
school holidays
Cons
holidays have to be taken in school half terms
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No opportunities to progress, boring work, no recognition for additional work undertaken or overtime available, parking is a problem, no on site or nearby facilities
Pros
Flexi time
Cons
No parking
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Recommend, Great pay, pension and benefits and good Union backing. Have worked for NCC for 3 years and have always been treated fairly. All aspects of Lear ING and qualifications taken care of.
Pros
Good pay, pension and benefits including good Union.
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Hard work but worth it. Cleaning after children. Could be better money for how much there is to do................................... ..............
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Working for Norfolk County Council has many advantages. Recognition for good work Good career prospects Great level of customer service Supportive managers Great training programmes Flexible working Great holiday allowance and annual leave purchase scheme On site car parking at most offices
Pros
Flexitime scheme
Cons
Less pay than private sector
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No constructive training or support, have to fight to be heard and extremely demoralising culture. Team were nice but everyone having similar issues and nobody wanting to raise.
Cons
Management style-bullying
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never had a problem, pay is good, holiday and ssp. brilliant company to work for, if there were more hours available i wouldn't need to look else were however i plan to continue with this job also
Pros
great company
Cons
not nought hours for what i need
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Dedicated, kind and good humoured colleagues. I would have benefited from more home working and greater flexibility. The office environment was at times noisy and hectic. Above all the council needs to sort the abysmal parking situation for mobile workers. Shocking and not helpful for business productivity !
Pros
low price canteen
Cons
parking
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My typical day is serving the public and putting in services in place if appropriate. Signposting or providing information in a highly pressurised environment.
Pros
Good salary, pension and holiday entitlement.
Cons
Hot desking
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Work life balance is not recognized within the teaching industry, hard work is not noticed or rewarded. In my experiences initiative is frowned upon unless you are top management and opinions of the teachers are not heard or acknowledged.
Pros
Long holidays, competitive salary
Cons
Long hours, unpaid over time every day, lack of respect and support from parents and management.
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Work day 8.45 - 3.15. Lots of opportunities to further yourself. Training in many different areas. Salary not bad. Some areas can be challenging but mostly rewarding.
Pros
Holidays
Cons
Mentally draining
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Ok for a few years but good to have a change to get out of the bubble. At County Hall they have a good canteen with very reasonably priced meals, including veggie options
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I have work for Norfolk County Council for the last 9 years and left the my post because of the imminent redundancy in the department. The hours are fine with the typical day at work not involving overtime at any time. I loved to work with the public and was offered the basic training to fulfil my duets at work free of charge. Management was fair but not always cooperative or flexible in their thinking and approach towards the employees. Great work colleagues, good provisions.
Pros
Good work ethic
Cons
Only 1 year contracts available, low job security
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Enjoyed my time with Norfolk County Council Worked for them over 20 years found them to Be a reasonable employer who provided good Opportunities. Secure job with a reasonable salary and pension scheme.
Pros
Secure job
Cons
Long unsocial hours
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Sadly what used to be a half-decent posting has turned into an utter nightmare due to the non-stop financial cutbacks, restructuring and very poor management at senior level(s). Many departments are being merged with staff being laid-off, hence you are being asked to twice the workload for exactly the same salary. NCC have even implemented fee(s) to park your own vehicle at work. Morale among staff is the lowest that I have ever known, and employees off work with stress-related illness is rife. Sadly employees are not appreciated by management who are now just concerned with budgeting and filling totally unrealistic work quotas.
Pros
Salary is moderate for the locale, Pension Scheme, Flexi Leave, Decent Holiday Entitlement
Cons
Poor management, Highly unrealistic and increasingly heavy workload, Salary is remaining static, Poor staff morale, Wholly unappreciative management, Lack of incentives, High stress levels
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Before 2008 there were plenty of chances for progression. This was halted, understandably. There are great managers and terrible ones, it's pot luck what you end up with. That aside, a good place to work, lots of benefits and perks. Hard work will see you progress (eventually).
Pros
Free education, flexible working hours
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Constant staff cuts putting additional pressure on teams to perform and reach targets with fewer resources. A typical day involved being aware of the overall outstanding debts and ensuring all debts were being actioned within the Councils debt policy guidelines. Making myself available for team members should they need guidance to resolve any issues. Attending court on behalf of the council and meetings with customers, departmental representatives or various internal teams. Debts for care services in later life are very difficult debts to chase. The costs of care are high and not something people always choose. Their health circumstances are a forced change for which they have no control over but still need to pay for. Due to the decision making processes within local government change is too slow to achieve the true benefits of any efficiency or monetary savings. My team were very supportive of one an other and committed to achieving the KPI's for members and the residents of Norfolk. The hardest part of the job was seeing how hard my team worked and the continual abuse they took from customers. Their debt portfolios increasing due to no fault of their own. The continual fire fighting The most enjoyable part of my role was supporting my team in anyway I could, helping customers to resolve issues and offering alternate was to settle their debts. Delivering the best service possible in a very difficult service.
Pros
final salary pension
Cons
stressful environment, long hours
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Used to be a good place to work but now everyone is stressed and looking at budgets for everything. Salary and pensions are brilliant but thats about it.
Pros
Salary & Pension
Cons
Poor atmosphere and culture
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I enjoy the benefits of working for a government institution but in my view it's management is poor as are prospects for advancement are very limited in the current economic climate as central government demand more and more cuts every year putting jobs at risk and employees under pressure both in the amount of work and the constant threat of redundancy. Despite this the benefits of flexible working are a big plus which does a lot to offset other failings in this institution.
Pros
Excellent benefits. Flexible hours
Cons
Work pressure. Unsecure employment.
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