North West Ambulance Service NHS Trust Employee Reviews
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Utilises all pre-hospital and life Care skills.Existing experience is added too daily with the amount of varying incidents attended and treated. Working alone as a solo responder or with a co worker on an ambulance, you need to manage each situation professionally and be responsible for your actions.Workplace culture was regimented without much management assistance but is changing towards a more team helpful culture. There are opportunities for progression if you want it.Long hours especially on several night shifts are hard to manage.Helping stabilise the lives of sick or injured people is a most enjoyable experience.
Every day / job is different
The colleagues are great, the H.A friends I made are life long friends even some managers too. However some managers have let the power take over their life and speak to you badly. Any issues its usually your fault and any problems you're lead to believe you've made them up. Its not often your holidays get approved off yet they beg you to help them out with taking extra shifts or slide your shifts to suit them better. Your Team manager is usually your only person in power you can count on and they are mainly all good and easy going along with some shift managers. Anyone higher than them dont even look at you forget associate with you. Health advisors are all good to be around though.
Pays well. Anyone on your level in terms of role are great people. Patients are usually nice too.
Draining environment at times and toxic.
Extremely poor HR and managerial support when most needed, and extremely poor temporary disability support (= zero support). Don't follow their own policies. Disregard for staff or staff needs. Poor staff retention. You find out very quickly that you are literally just a payroll number, and there is no value put on skills and experience brought to the role from elsewhere. Bums on seats, or you're out. Clinicians cannot see other people's off-duty to attempt swaps, and no rota requests can be put forward beforehand to allow for hospital appointments etc. Also extremely hard to get annual leave requests granted. This combination makes for a very difficult work-life balance. These types of basic staff management benefits are commonplace in other organisations to boost staff morale and improve staff retention. Also, it is a very solitary role, even when sat with colleagues close by. It is you, your PC, your headset, and your patient on the line. You literally are stuck sat at a desk for every shift, and electronically timed for every movement such as breaks, loo etc. If you value close team working, time spent reflecting with colleagues and physical patient contact, then this really isn't the job for you. NWAS 111 is honestly the worst NHS organisation I have ever worked for.
Knowledgeable and supportive clinical colleagues
Poor management/HR practices, poor staff support, and lack of flexibility
I was originally offered a post working with NWAS and their 111 operations service. Honestly, it was definitely THE worst career decision I have ever made. I was asked to leave the training programme halfway through as I was told that I had failed NHS pathways training. Despite initially declaring a disability - I received no support whatsoever. A bullying culture amongst senior staff does exist and the 111 service has been drained of any compassion and care to patients. Please avoid!
Quick resignation process
Too many to even mention!!
This is an awful place to work. You are bullied and manipulated and treated like you are nothing. You are patronised beyond belief. Please please don’t go there. It was the worst mistake I made and the HR are ridiculous- they offer you the job and keep you hanging on and then within two days you are told to start without being given the go ahead to hand in your resignation with your employer.
If you have a disability don’t bother working for NWAS. I have severe dyslexia, the support on the training course was incredibly poor to the point of embarrassing. Then when in the workplace managers and mentors seen me as a burden and a slow learner and had very little patience during my probation period. I felt uneasy asking for support as my station manager was unapproachable. A pressurised environment, long hours and on many occasions staff have to go without breaks.
Lack of support
You will have the opportunity to progress through the various pathways of your choice wether you want to start as a paramedic and continue along this path as far as consultant paramedic, or diversify into operational management. You will be supported all the way,
Life as an operations manager is varied and challenging, but the rewards on what you can achieve are amazing. Being involved in the changing face of pre hospital health care is extremely rewarding. If you have the will to work hard and adapt to change then this is the role for you.
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This can be a very rewarding job when you are operating autonomously as a paramedic and delivering patient care. You will also work with some really nice staff who are very conscientious in their work and strive to deliver the best patient care possible. The corruptness of the service beggars belief and the way that statistics and figures are manipulated under the guise of delivering the right care to the right patient at the right time. Nothing is further from the truth with an active shift to actually try to 'NOT' send an ambulance if possible! People waiting for ambulances in excess of 2, 3 and 4 hours purely as they have been incorrectly triaged and then a mad panic to get a response to the patient that really needs one!! Unfortunately many cases ending up in coroners court. Mangament try very much to intimidate, harass and mislead staff in many aspects.....leave entitlement, meal payments, hours, sickness etc. They will try this moreso with the newer members of staff until they become familiar with what can be can be complicated and vague procedures until explained correctly. Very long hours and nine times out of 10 you will only get 30 minutes break on a twelve hour shift, as you have to try to utilise your second 20 minute break to be able to just go home on time! The reward comes from the patient feedback and making a difference in someones life...you will, however get no recognition or thanks from your management. Good spirit of teamwork operationally on the road and some excellent staff. This is my unbiased honest opinion not just a negative view for the sake - more...
Making a difference in a patients life or even saving it, Good colleauges, Some fun times with work friends, Pride in your role as a paramedic.
Long long hours, Lack of adequate breaks, Little support or recognition, Subtle and even sometimes blatant intimidation and corruptness Work life balance is very poor.
Lovely people and a beautiful head office. I had the opportunity to spend the day in an ambulance. It was a thrilling experience and a real eye opener. The issue was that the admin job I was doing, which largely consisted of minute taking, was just too boring. I was over qualified and over experienced for the role, and unfortunately, I found that there wasn't adequate advancement opportunities (for admin/support staff) at a quick enough rate for me.
People, location, part time working.
Lack of career opportunities/advancement.
I had such high hope for this job. I left a job I loved for increase pay and to build a good Career for myself BIG BIG MISTAKE......it has been sole destroying...The way some managers speak to you is absolutely appaulling.
No one every smiles !! No support what soever
Life changing organisation to work for! If you want to feel undervalued and worthless then please go ahead and take my job! Right hand doesn't know what left is doing, no continuity and not in touch with the real world. NWAS has completely destroyed me as a person , Ican not be an individual here. ABSOLUTELY SOUL DESTROYING place to work, 10 people resigned in my role whilst I was in the first two weeks of training. Staff are constantly leaving thier desks in tears. If you are a robot and can't think for yourself - and dont mind beind demoralised daily -apply. But if you have a brain, life experiences, logic, empathy and intelligence AVOID at all costs. NWAS doesn't help people it hinders and destroys them. No wonder the NHS is in such a mess when often NWAS is the starting point. The retention of staff is none existent.
Nice location and met some nice people
Everything - managers cant manage, robot's needed! Not what you need as a member of the public!
A progressive NHS trust striving to deliver high quality care to patients. Great training and development for all staff with strong career progression paths. Good pastoral support in place. Strong links with other agencies such as Police, Fire and Mountain Rescue
Secure, good salary
No such thing as a typical day they are all different and this is why the role appeals to me.Sometimes you do feel like you are part of a Team and sometimes you don't because you spend a lot of time working alone out on the road.
This is a profession where every time you are called out to an emergency you have to be prepared for anything and everything that comes your way. You also need to keep composed even with the most irate and aggressive type of person and take time and compassion with the elderly.
Satisfaction of helping people
very long hours working up to fifteen hours days and nights.