North West Ambulance Service Employee Reviews
Review this companyJob Title
All
Location
United Kingdom92 reviews
Sort by
Good job but limited development and poor lifestyle
Paramedic (Former Employee) - Manchester - 8 November 2023
Indeed featured review
The most useful review selected by IndeedI spent 11 years with NWAS. I progressed from a Band 3 to a Band 7 in that time. 10 years of nightshifts took its toll and I moved into primary care
Was this review helpful?
Team spirit is extraordinary
Emergency Medical Technician (Former Employee) - Manchester, Greater Manchester - 27 October 2023
The camaraderie and friendships here are absolutely amazing. Every time you are on shift someone has your back. Ambulance control are angels who don't deserve the abuse they get. Never worked at a better place. I was sad to leave
Was this review helpful?
Official response from North West Ambulance Service
9 November 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Well it average
Paramedic (Current Employee) - Manchester - 25 October 2023
What is the best part of working at the company?They have policies to defend themselves against employees.Most times it is not about you doing your job, it’s about their judgement about you. What is the most stressful part about working at the company?Race, ethic related issues and how they draw conclusions easily without following due process for investigation What is the work environment and culture like at the company?As long as your are not from there. Don’t expect a warm welcomeWhat is a typical day like for you at the company?Average alright. Well not all sector of the trust are discriminatory
Was this review helpful?
Official response from North West Ambulance Service
9 November 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Great place to work
Manager (Former Employee) - North West - 17 October 2023
Fun and varied workplace. Big emphasis on the front line staff as you'd expect. Good opportunities for progression within corporate roles. Depending where you work out of, some locations need heavy investment to bring them up to modern day.
Was this review helpful?
Official response from North West Ambulance Service
9 November 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Good people - lack of social time
Emergency Call Handler (Former Employee) - Manchester, Greater Manchester - 9 October 2023
Great place to work in terms of the people there and lots of support from management. 12 hour shifts are a killer though! If on a core team your body clock can be thrown way off.
Was this review helpful?
Official response from North West Ambulance Service
10 October 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Insights into North West Ambulance Service
What people like
- Feeling of personal appreciation
- Ability to learn new things
- Clear sense of purpose
Areas for improvement
- Energising work tasks
- Time and location flexibility
- Sense of belonging
Could be a fantastic place to work but...
111 Health Advisor (Current Employee) - Liverpool - 27 September 2023
...you are micromanaged to death. Breaks are dictated for you and it is almost impossible to form any friendships with colleagues due to different shifts and different lunch and rest breaks. Can be quite cliquey as well. Work load is huge (but this is across the NHS in general) so your shift can be non-stop from start to finish which depending on the calls you get can be mentally exhausting. Is difficult (impossible in my opinion) to achieve 100% audits in the short call time you are expected to adhere to. Shift patterns are offered but be careful before rushing in to taking one, very rarely are they for YOUR benefit. Also booking annual leave is almost impossible.
Pros
Good pay
Cons
Micromanaged
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Do NOT work for the North West Ambulance Service.
Advanced Ambulance Care Assistant (Former Employee) - Cheshire - 21 September 2023
What is the best part of working at the company?Dealing with the patients and hearing about theor lives.What is the most stressful part about working at the company?Dealing with the bullying management.What is the work environment and culture like at the company?Absolutely terrible. Management bullying you with no accountability whatsoever.What is a typical day like for you at the company?Stressful, anxious and depressing.
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Quality Working Environment
EOC Supervisor (Current Employee) - Liverpool, Merseyside - 20 September 2023
Awesome place to work. The support you receive is amazing. Everyone is so approachable. Shift patters are amazing and allow for a great home to work life balance. The opportunities for promotion and progression are endless. A real job for life.
Pros
Time off work, Pay is good, Amazing colleagues.
Cons
Nothing.
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Fun
Emergency Medical Dispatcher (Former Employee) - Manchester, Greater Manchester - 5 September 2023
Fun place to work. Colleagues are very supportive. Management seems to be in a team of their own. The members of the public aren’t always nice to you, in fact they are quite horrible at times.
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Best first job
Health Advisor (Current Employee) - Speke - 29 May 2023
Great job, great managers, well paid and very accommodating to those with special needs! A demanding job sue to the public however very rewarding when you can help those most in need
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Flexible workplace
Resource Coordinator (Current Employee) - Macclesfield - 28 April 2023
Staffing is never an easy job function but having worked in 2 NHS hospitals NWAS is a much nicer place to work.Remote working or office based, I choose a mix of both to give me the chance to concentrate when rostering but also time with other colleagues. My training and support has been exemplary. The staff are in the whole a great bunch of people who I am proud to work alongside. Totally inclusive work environment.
Pros
Flexible working
Cons
Can be demanding
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Horrible place to work
Health Advisor (Former Employee) - Bolton, Greater Manchester - 16 April 2023
Pay is awful, the hours are awful. You’re required to have 11 hours between shifts and they make sure to milk that. I could finish at 1am and I’d be in at 12pm, finish at midnight and I’d be in at 11am. Also forget about ever getting any time off
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Not a great place to work
PTS Controller/Planner (Current Employee) - Broughton, Lancashire - 10 April 2023
Lack of training. Basically sat staring at somebody else working and then when you finally get a mentor they just talk to you like you don't have a single brain cell to rub together. Very insulting. Very unorganised. Very unsupportive.
Pros
None
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Typical NHS Trust
Paramedic (Current Employee) - Merseyside - 23 March 2023
As per most NHS trusts, staff are often over-worked and under-paid. Compared to other NHS Ambulance trusts, NWAS offers some degree of 'improved' staff management, particularly around career development opportunities if you push hard enough. However... There is still very much a toxic, nepotism that pervades middle and senior management. Equality and diversity is trumpeted a lot, but most senior managers (I believe 88%) are middle aged, heterosexual white men. If you are lucky enough to have a passionate, respectful manager NWAS can be a good place to work. Similarly, if you have one of the many apathetic/incompetent leaders, it can be a painful experience. Education and the training provided to student paramedics is particularly poor, compared to other ambulance services in the UK.
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
exciting
Ambulance Paramedic (Former Employee) - Lancaster - 21 March 2023
21 years working for nwas , good times and bad times , always with your colleagues at your back, working together what ever life throws your way,whether good or bad traumatic or not
Pros
good colleages
Cons
working shifts- nights and days
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Nice colleagues, but senior management needs improvement
Advanced Ambulance Care Assistant/ Emergency Medical Technician (Former Employee) - Wirral - 18 March 2023
Enjoyed working there and would return to the NHS. The training is superb and the job is very rewarding and staff benefits. I would recommend joining NWAS
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Avoid
Emergency Medical Dispatcher (Former Employee) - Lancashire - 19 January 2023
Very stressful place to work with little support from managers. Only succeed to progress if your face fits. Poor pay, extreme pressures, unsociable and not family friendly.
Pros
Friends
Cons
Long hours, poor pay, poor management, no support
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Good place to work
Paramedic (Current Employee) - Blackpool, Lancashire - 19 December 2022
Staff and managers are supportive. Good pay progression and NHS benefits. Day to day work is varied due to the nature of the job. There is always overtime. Sometimes getting leave can be hard. But it is a typical NHS job
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Mega stressful but sometimes rewarding
Emergency Medical Dispatcher (Current Employee) - Liverpool - 12 November 2022
Not for the faint hearted. If you can't handle being shouted at by the public on a regular basis don't bother.You will feel burnt out pretty quickly so need to be able to handle high levels of stress.The training does not prepare you for what you will deal with. So a lot of learning is by doing the job. Once you've got over the first 6 to 12 months it can become pretty much like any other call centre job.
Pros
Free parking. Free uniform. A chance to sometimes make a difference.
Cons
Very stressful, Long hours, Underfunded, Unable to provide what it says on the tin due to increased demand, Abuse from the public.
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Rewarding, lovely crews, enjoyed working there
NHS Patient Transport Service (Former Employee) - Greater Manchester - 2 November 2022
When working you meet different people every day all around greater Manchester. Sometimes you travel further Wales, London. You drive to all the hospital in Manchester and Stockport. You have great support from management.
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Supportive colleagues
Emergency Medical Dispatcher (Former Employee) - Manchester - 26 October 2022
A really tough job, dealing with people at their often most worst time. Shifts were long but manageable and support from supervisors was excellent. Very worthwhile.
Pros
Supportive colleagues
Cons
Shifts
Was this review helpful?
Official response from North West Ambulance Service
29 September 2023Thank you for taking the time to review North West Ambulance Service NHS Trust.If you would be willing to provide a review for us that can be used to improve our processes and procedures, then please email us at nwas.recruitment@nwas.nhs.uk and we can provide the link to our internal review questionnaire.Kind regardsNWAS Recruitment
Want to know more about working here?
Ask a question about working or interviewing at North West Ambulance Service. Our community is ready to answer.Ask a QuestionOverall rating
5
22
4
22
3
23
2
11
1
18
Ratings by category
3.0 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture
Compare North West Ambulance Service with
Questions about North West Ambulance Service
- What is the interview process like at North West Ambulance Service?Answered by North West Ambulance Service
- What is the work-from-home policy at North West Ambulance Service?Answered by North West Ambulance Service
- What is a typical day like for you at the company?4 people answered
- What should you wear to an interview at North West Ambulance Service?4 people answered
- How often do pay rises occur at North West Ambulance Service?3 people answered
- Does North West Ambulance Service allow for flexible working hours? Or are the hours set?3 people answered
- How should you prepare for an interview at North West Ambulance Service?3 people answered
- How are the working hours at North West Ambulance Service?3 people answered
- How does someone get hired at North West Ambulance Service? What are the steps along the way?3 people answered
- What is covered by the health insurance at North West Ambulance Service?2 people answered
Learn about popular job titles at North West Ambulance Service
- Companies
- North West Ambulance Service
- Employee reviews