Northern Trains
Happiness score is 48 out of 100
3.6 out of 5 stars.
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Northern Trains Employee Reviews

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United Kingdom17 reviews

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3.1Work-life balance

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Very good

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Very good company ,definitely would recommend to my friends and family, great benefits,really happy with this company,opportunities to further your career
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Good pay, hard work

Good if you enjoy getting out of the office. Does tend to take over your life due to early starts then late finishes. Can be stressful due to disruption
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Insights into Northern Trains

Based on 12 survey responses
Areas for improvement
  • Energising work tasks
  • Time and location flexibility
  • Support from manager

Good job

Great job , lots of potential to progress. Full training provided by a great training team. Pay is average but the benefits (free rail travel) offers a huge saving for me and my family.
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Colleagues are very fairly paid

Excellent sector to work in with regards to pay, life balance , holiday and welfare.This is let down by local managment filtering what benefits and entitlements are made available to staff .
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Not good

Not a great place to work, treaded unfairly by management, Pay is horrific, No recognition what so ever and some team leaders have zero people skills ,
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Well paid but boring

Colleagues are generally great; I've made some great friends over the years. Pay and conditions are very good. Shift patterns cause fatigue and impact on social/family life. Difficult to get annual leave when you want it; most of it is pre allocated.


Free/discounted rail travel in UK/abroad


Irregular shift pattern impacts on home life
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Very old school culture that the company cannot break away from.

Very average to work for, communication is absolutely terrible within the company. Pays very well but you sacrafice social life due to the shifts, there is shift work, then there is railway shift work! Management are overstretched but do the best they can, the company needs to practice what it preaches and actually follow through on initiatives they are implementing.Very political industry due to the unions, everything has to go through the union which often means progress can be halted even when it benefits the employees. A lot of corruption.
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Train conductor

Management need a good look at themselves no support what so ever, pay is ok, shifts are ok if you are use to it. Communication is almost non existent when it hits the fan with delays/cancellations you get left out the loop and try and explain to customers. Be aware you will be dealing angry/drunk/abusive customers which BTP are ment to help with but again depending on your route there is no help. Staff bicker amongst each other but presume that is the pressure they are under and how the day has been. If you keep yourself to yourself and don’t get involved with the politics you will be ok.
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It is a productive and nice place to work and you feel valued there.

it is a nice company to work for and people are very friendly.The managers are also very nice and let you get on with the job.The wages are also very good.
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Don't let the old war horses drag you down

Great place to work and friendly colleagues.The old BR staff hark back to the good old days when overtime was necessary to get a decent wage,really.Ignore them.


Free travel


Early starts and late finishes.
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Job for life (at least it used to be)

Any job on the railway is worth it. The hardest part is getting the job. But once you’re in, you’re in. Dealing with the general public out on your own a long way from your home station can be challenging. The vast majority are welcoming and happily have a laugh with you, sadly there’s a small percentage of riff raff that are out to jump the train, cause trouble or weren’t instilled with manners from a young age that can ruin it for yourself and the passengers. Thankfully the riff are few and far between most days and the benefits far out way the negatives on the railway.


Work-life balance, Pay, Travel benefits, Railway Pension Scheme


3 year pay freeze with no sign of a rise coming short of a general strike, Shift work, Occasional riff raff
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Great benefitsGood starting salary, unsure of career progression

Hardest part of job was getting the job, once you're in you're inGood work life balanceUnsure if most projects worked on actually contributed anything to customer service
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Negative experience

The overall level of training was very poor. It was a case of learning on the job and asking work colleagues, but this only works for so long as you get caught out especially not good if you are managing others. Some really good and dedicated people work here but the general attitude of many is very poor; undermining and harassment and not a place you want to stay for very long! Poor levels of management and some staff show equal levels of disrespect towards managers and supervisors.


Time off


Long hours; negative working environment; lack of training
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Extremely hard job.

I use to work for Northern, although the job was physically hard I really enjoyed it, you have to be a team player in this job in helping each other out and being there for each other while on shift, its easy to just do your own thing and not want to be part of a team but the important thing with this job is that you ARE part a team and being a team player is very much part of the job. Some of the Team Leaders I worked with back then were great, if management don't like'll definitely not get anywhere within this job, and they can also block you from working else where within the depot.It's a hard job, so don't go into this thinking other wise, it's good money but you do have to graft very hard to earn it!!Permanent nights are very hard to get use to, as it's hard to balance out your work and social life. Great bunch of people who work there and not just within the train presentation teams.It's a good job with good prospects if your a hard grafter.


Good salary, part of a working team, free travel on Metro and discounted travel on other trains


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Stressful but giving job satisfaction

Having 22 years experience both on trains and in the Control the work can change from easy going to excessively stressful. An incident on the railway happens regularly and you have to deal with all aspects of the incident professionally. Dealing with emotional people both staff and passengers either front line or over the telephone is very challenging. Reviewing situations that have been managed well gives enormous job satisfaction.


Travel concessions


Occasional bad days
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Good money if you work long hours

People will always need trains . Seven days a week . If you work a lot of days then you can earn the money . But be careful of your work / life balance . Also remember Bank Holidays and other times . This is not a 9 to 5 job .


Free train travel


Unsocial hours
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Cleaning the trains for thr public

I dont mind my job its great even thou i clean up after the public its a pleasure because of the people i work with so it makes it a lot easieri have leaned alot being at this company you can certainly move up and go from different jobs if you are willing to work hard for it, the hardest part of the job is were i just doin nights constantly it takes a while getting used to but still good place to work and my favourite part of the job it working with others as a team


Team work and using my initiative alot


Free travel on nothern train's
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Overall rating

Based on 17 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
3.3 out of 5 stars for Culture

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