Ocado Group
Work wellbeing score is 65 out of 100
3.0 out of 5 stars.
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Customer Service Representative yearly salaries in England at Ocado Group

Job Title
Customer Service Representative7 salaries
Average salary
£22,343 per year
Above national average
Average £22,343
Low £11,000
High £34,000

Salary estimated from 7 employees, users, and past and present job advertisements on Indeed in the past 12 months. Last updated: 07 September 2023

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Reviews for Customer Service Representative at Ocado Group

Management Lack Professionalism

A few weeks in and the best part of this role is delivering to customers - the majority are very nice and make the job worthwhile. Trainers are great and friendly, will always be there to offer any support or guidance. Management sit behind a desk and remind you that you can be terminated during probation for being off sick (cannot be helped if genuine) or if you cause any damage to vehicles (very possible when you haven’t had a lot of experience driving the vans and only get 2/3 hours training on the road). Management also not professional, never heard of ‘praise in public and correct in private’…happy to discuss personal things in front of other people which can leave you disheartened. Vans are checked by Marshalls at the end of your shift, most are nice but others think they own the place and act above their pay grade. So this job is basically a good stop gap should you find yourself at a loose end.
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Arrogant management

The job itself was ok, but the managers and supervisors are so arrogant, unapproachable and seem to go out of their way to be rude! No need at all.
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Glorified Pack Horses

No respect from employer to team. You are made to feel like you are not important and easily replaced. Pay is barely above minimum wage. No job feedback or satisfaction, just expect more work and constantly move goalposts. Staff turnover is unbelievably high. The company make all the right noises but never deliver. Local management don’t even waste time communicating with team. Morale is so flat but no one seems to care. Job is straightforward and simple but it’s not worth the hassle for the unsocial hours and rubbish pay


Staff discount, simple to carry out role


Unsocial hours, heavy handed disciplinary meetings all the time, no motivation or recognition, poor pay
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How much does a Customer Service Representative make at Ocado Group in England?

Average Ocado Group Customer Service Representative yearly pay in England is approximately £22,343, which is 10% above the national average.

Salary information comes from 30 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.