Octopus Energy
Happiness score is 61 out of 100
4.2 out of 5 stars.
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Octopus Energy Careers and Employment

Work happiness

Scores based on about 15 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work environment is inclusive and respectful of everyone?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Greg Jackson
    95%
    approve of Greg Jackson's performance
  • Company size
    501 to 1,000
  • Industry
    Energy & Utilities
  • Headquarters
    HQ, London
  • Link
    Octopus Energy website
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Jobs

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Software Development

35 jobs

Salaries

Salary estimated from 457 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 40 reviews and is evolving.

4.0020181.0020194.1020204.2520214.312022

Reviews

Customer Service Energy Specialist in Warwick
on 1 July 2022
Excellent company to work for!
Octopus are such an amazing company to work for I've had no issues with them whatsoever. Managers, TL's and peers are amazing. There is a genuine family feel and I am not kidding! This is a genuinely great company to work for.
Energy Specialist in Manchester
on 1 August 2022
Fun workplace
The interview process was long with multiple interviews:First with a recruiterSecond on a group zoom interview (including tasks, a small presentation, and a 1-2-1 interview)Third was at the location with a couple of team leaders. I had great expectations when having my interviews, and was told that it was a fun but hard working environment to work in, so I was both prepared & excited. They have events every Friday and everyone tends to go out into town for drinks after work, breakfast is always available and lots of snacks! Once I joined Octopus I was put into my training group along with other new starters for two weeks, and we were basically just sat on our own with little help in the office. The help was all done through online chats with our trainers, which was difficult as they were busy with training groups and other people asking them to help. If you’re not outgoing then be prepared to feel like you’re struggling, but just keep trying and remember that failing is okay! (This was a big thing at Octopus which I felt positive about as I messed many times). The office manager never came and introduced themselves to the new starter team, which we all thought was strange when being told in the interviews everyone was super friendly and welcoming. After your two weeks in your training group you’re then put into your teams, I felt very isolated starting in my team as no one really greeted themselves to me and made me feel welcome. After being on my team for a week I went along to the social event and was a little disheartened that my team didn’t remember my name, and after a tough week I struggled going back after the weekend & decided to leave and go somewhere else. If you’re an outgoing individual and want a mon-fri 9-5 then I’d recommend Octopus as they really were a good company to work for, it just wasn’t for me unfortunately!
Engineer in United Kingdom
on 20 May 2022
Overall good
Overall good company! A good amount of support. Opportunity to upskill and good work colleges. Company is going places so it’s a good thing to get involved in
Software Developer Intern in London, Greater London
on 7 April 2022
Great Workplace
The staff were very supportive and friendly and I enjoyed the working culture a lot.The salary is good and I also received feedback in my work.This company definitely cares about its staff
Team Leader in Leicester, Leicestershire
on 19 March 2022
A mixed bag
Octopus is a great place to work in terms of the people that work at the company, everyone is friendly, welcoming and it is generally just a great group of people.The workload is high, for pay that's not reflective of the responsibilities, and the job role can be incredibly stressful.The experience that you get is great, but there is little preparation for the amount that you take on and there is not near enough time to complete everything within the working day, which leads to a culture of having to work late to catch up. Without a HR department, as a Team Leader, you do have to take on issues that your not given training in, or prepared for. Operations Managers are very supportive, but there needs to be some training in place to deal with these issues, especially as the company is rapidly expanding. The progression rate and route at Octopus is good if you work hard, there are always lots of opportunities to take responsibility and progress within the business. It is a re-active and not pro-active company i.e. everything is organised last minute and not always particularly well, which has an affect on employees, as this is consistent and not something that has been learned from. The re-activity is at the detriment to Energy Specialists, as when something goes wrong in terms of communications to customers, it is them that are having to deal with angry customer responses. The senior management i.e. anything higher than Operations Manager are extremely out of touch with the role of the job itself and the reactions of customers, which is clearly reflected in the decisions that they make.

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Questions and answers

People have asked 22 questions about working at Octopus Energy. See the answers, explore popular topics and discover unique insights from Octopus Energy employees.

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  • Hiring Process
  • Interviews
  • Work from Home
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  • CEO
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  • Working Environment

Interview insights

Insights from 90 Indeed users who have interviewed with Octopus Energy within the last 5 years.

Average experience
Interview is average
Process takes about two weeks

Interview questions

What I knew about Octopus Energy, what I’d bring to the team etc. Typical interview questions.

Shared on 27 June 2022

Have you ever dealt with a difficult cusomter, how did you overcome this? Have you ever gone above and beyond for a customer?

Shared on 15 June 2022

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