Happiness score is 46 out of 100
3.4 out of 5 stars.
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Openreach Careers and Employment

Work happiness

Scores based on about 77 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel their work has a clear sense of purpose?

About the company

  • CEO
    Clive Selley
    approve of Clive Selley's performance
  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    £4bn to £7bn (GBP)
  • Industry
    Energy, Mining, Utilities
  • Headquarters
    London, UK
  • Link
    Openreach website
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37 jobs


Salary estimated from 1.2K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 408 reviews and is evolving.



Patch lead in United Kingdom
on 21 June 2022
Two sides to the business
I have worked on both main arms of Openreach. Service delivery and Fibre Network Delivery. Job satisfaction differs massively on each side. SD is a broken system, squeezing every last drop from a tiring workforce and a hierarchy that treats the boots on the ground poorly. FND however is just as fast paced, with tough targets, but the culture is a positive one. People work together towards a common goal and the management in my own experience treat their engineers like human beings. The pay is fair across Openreach and OT is available, again much more so on FND but a fair living for most that work there. Training is fantastic and the workforce has some brilliant positive characters. I have made a great life for myself working here. Even with my criticism of one arm of the business I would recommend a career at OR. There are many progression paths to take whether it be within engineering, planning, management, project management etc.
Network Engineer in Manchester, Greater Manchester
on 20 June 2022
Bad management
I worked here for a few years in Manchester. It’s not the best place to work and the patch managers / leads are terrible. I’ve never seen a set of managers so badly organised with terrible attitudes towards staff in my entire working life. In my opinion, the whole of middle management needs a massive overhaul. It’s seriously bad.When you apply to be an engineer you won’t know what side of the business you are working in until you start, so you could go in as a fibre engineer on the build team, copper engineer or cabler which I’ve always found a little strange. I actually found the pay to be pretty decent, especially with overtime, but overtime can be stopped abruptly, for a long time sometimes. The work is easy enough, it’s management that make it stressful. I had my fair share of progression here, but it’s very much an ‘if your face fits’ type of place. I found that the bad things outweigh the good here, so I wouldn’t recommend joining. You are literally a number and they don’t mind reminding you from time to time.
Telecommunications Engineer in West Sussex
on 13 June 2022
Poor management
Poor leadership and management within the business clueless when it comes to process and policies and question you all the time. Everything is stat driven from leaving home and testing your jobs. Management favour certain team members when it comes to work and patch leads abuse overtime and are not interested in work with their peers only interested in chasing the overtime and money abusing the system.
Service Engineer in High Wycombe
on 12 June 2022
Great colleagues and a never ending workload
Nothing is as simple as you first imagine, and the training simply can't prepare you for the actual state of the network, it takes years before you have a grasp on how it all works.
Telecommunications Engineer in Wakefield
on 21 May 2022
Decent place to work.
Openreach is a decent place to work.Very hard to progress in the company. When you first start you apply to be a trainee engineer then get placed in a job role without consent.

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Questions and answers

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Interview insights

Insights from 373 Indeed users who have interviewed with Openreach within the last 5 years.

Average experience
Interview is average
Process takes more than one month

Interview questions

Name a time you have provided good customer service

Shared on 19 February 2022

The interview process is easier than other large organisations. You will be asked competency based questions.

Shared on 17 September 2019

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