Openreach
Happiness score is 37 out of 100
3.5 out of 5 stars.
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Openreach Employee Reviews

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Either love it or hate it, it's for some people and really not for others. Weird set up if you're not used to working at a company like this and it will be very hard to get used to
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I wish I applied to Openreach years ago , I started in January as a service desk team member, excellent colleagues, great manager , smashing pay pack and a soon to be stunning new office in the heart of Birmingham when we go back in June , I am very proud to work for Openreach a very diverse company, I had housing background but I got the job based on what they saw about my skills I’ve gained. Once again 5* , very hard to get in and once your in you would never want to leave !
Pros
Everything
Cons
Nothing at all
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If you underachieve they will sack you like a day.The company makes money from end users by cutting them off either overhead, underground or in the cabinet so they have to report a fault.Engineers are told to connect one and cut off 3.
Pros
Out and about
Cons
Statistics
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It was stressful at times but i loved this job wish i was still working there theres always someone on end of phone if your struggling always willing to help the staff are great and really looked after me
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Constant harassment due to lack of forward thinking from management , bullying culture and absolutely irrelevant stat chasing. Micro managed heavily and expected to bend over backwards for quite frankly a poor wage for skilled work.
Pros
It's not a prison
Cons
As above
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Ok Very good place to work at I enjoyed 47 years and learnt a lot about communications and other things the people are very helpful if you have any personal problems
Pros
Great colleagues
Cons
All depends on the work you do
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Managers are bullies, they continually badger you about jobs when they often don’t know what an engineer faces on a daily basis.Absolutely no career progression unless you want to become a manager and get treated like a piece of *** from the senior manager.No sideways moves either unless you can’t do your job or can blag an injury.If you turn up on time, every day and do the job to a high standard, you will be told to work harder and often get made to work extra hours on compulsory overtime.
Pros
Not many
Cons
Too many to mention
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Management breathing down your neck all day every day No work life balance singled out by management and ridiculed by peers Not willing to teach workers just expect you to know all very fast
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Completed just under 40 years with the company and not so much as a goodbye aside from a letter from the CEO. Decided to take a package on offer to leave and now feel valued for my contributions and not looking over my shoulder for nit picky managers who value admin over output. One of those companys if your face fits you will go far but if you do not embrace their challenge cup initiatives or the latest reinvention of the wheel then you are sidelined. A company who like to talk the talk but fail to do the walk.
Pros
Money
Cons
Poor and Petty Management
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Tell you it’s 37.5 hr working week but don’t tell until you’ve stated that you have also to give 1hr in the morning and 1 hour in the evening of your own time , when you take this into account you paid just about the minimum wage . Also you have no right to overtime HOWEVER they do have right to MAKE you work overtime regardless if you want to or not .You will also have to work Some SATURDAYS . You can have any plans you did have disrupted by a requirement to work on the day you had something else planned . It’s short time job as once fibre is in the requirement for engineers will be less and they know this as they have started to change their redundancy terms For the future BEWARE it’s not what they make it out to be !
Pros
Low paid job .
Cons
Long hours, weekend working not seeing your kids forced overtime
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My overall view of openreach is positive, I worked BT and openreach for 36 year and had a happy fulfilled career with them, numerous opportunities to enhance your experience and progress through the company,
Pros
Lots of opportunities
Cons
Big company
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They have given me a good standard of life over ÂŁ50k worth of shares and still another ÂŁ30k to come plus I have had a pay off and in January 2021 I will receive just over ÂŁ125k lump sum pension and a monthly pension of ÂŁ1,800 a month for the rest of my life So great to retire so young but the company is not progressing at all they will start to offer packages to help reduce staff levels and potential be sold off from BT group eventually
Pros
Pension
Cons
Not flexible
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Openreach is a great place to work, the work life balance is really good and the safety and well-being of staff is paramount. Colleagues are always on hand to help and guide you.
Pros
Great work life balance
Cons
Pay could be a little more
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If you want to spend your day being badgered by a manager who doesn't even know how to do your job, then welcome to BT/Openreach. Should you have any time off for sick, you can welcome weekly phone calls demanding to know when you'll be back in the workstack. If the sick is for an injury or medical procedure, you will not be given light duties when you return, but put straight back into the usual day to day. If you want to climb the ladder at BT, the only one you'll go up, is leaned against a pole. Your choices are engineer or nothing. Level 1 managers are no more than a whipping boy for higher management. And best of all, if you take long term sick, and you have any grievances going against you, the company will happily carry these out, even though they're supposed to be dealt with while you actually within the company doors. And god forbid you should ever suffer from Stress or Depression (or worse). Your manager will actually tell you he thinks you make it out to be worse than it is.
Pros
Free van and tools
Cons
Bad management, no progression opportunities.
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Openreach was a great place to work. Plenty of opportunities for overtime of wanted and great variety in the work you do everyday. You are never in one location. The work was very technical but also extremely interesting. Very good towards understanding with family emergencies and children
Pros
Variety in working days, outdoors
Cons
Management, stressful
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A company that doesn’t trust its most important asset, it’s engineers which speaks volumes. A company that will brainwash you in to believing there is no better company to work for. A company that claims to have its staffs interest at heart but you’re nothing more than a number on the spread sheet. A communications company that can’t communicate with its own employees. A company that gives new recruiters inadequate training just to rush them through to try & make a quick buck. A company that resembles a contractor company more & more every day. The job itself is a good job, it’s the people higher up the chain who don’t know how to do the engineering job other than what it says on their clipboard that make it an unpleasant company to be part of. Use the company as a stepping stone to finding something better elsewhere, after 30+ years I’ve seen many changes & in its current state it’s at its least appealing & early retirement is a real hope. Management has a bullying culture which filters down through the chain of command by spineless “yes men/women”. Emails get sent late at night because there’s too much work for a manager to do in their normal contracted hours & they can’t do their jobs because of it. If you come on as an engineer & park your van at home, you have to give the company 1 hour of your time at the start & end of day unpaid (10 hours/week, 520/hours (minus leave entitlement) a year for free) & you have to charge everything up drills, laptop, batteries etc using your own electricity. Expect to have to work between 12-16 Saturdays a year, you didn’t - more...
Pros
Clothing, tools, vehicle, fellow workers
Cons
Bullying, lack of trust, pressure, gaslighting, inadequate training
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London centric and ignores talent outside of London. Management don't give support to personal circumstances nor support individual goals and only pursue corporate strategy regardless of impact to employees.
Pros
None
Cons
Long Hours, no support
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Fast paced in some teams, not in others. Every day is different - positive. Collaborative culture - positive. Getting things done and approved can take time - processes can be complex to navigate, unnecessarily so at times.
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A typical day of work at Openreach was either boring or high pressure either ends.High Pressure would last upto 4 hours which would typically occur when there was a batch failure because of which the work would be stalled and that needed to completed by staying up late at night.
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I left due to needing a change , and took early retirement .also took a break from may 2017 till November 2017 as going on planned holiday and did now want to start work then say going on holiday
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I’ve worked for Openreach for about a year now. The job can be stressful at the start but that only because your learning on the job but there is always someone at the end of the phone to help if your stuck
Pros
Benefits, van, support
Cons
None
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