Openreach
Happiness score is 45 out of 100
3.4 out of 5 stars.
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Openreach Employee Reviews

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United Kingdom396 reviews

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3.2Work-life balance

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engineerbroadbandfibrevanstatswhilstprogressionnetwork

Good job

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Good job with good hours, good staff but poor from director level. Recent payrise not in line with inflation so real terms paycut but the highers don't seem to mind that
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Work place

Disgusting HR no duty of care if you are off suspension too many snakes in the work place will report you for the littlest of things not a place you wanna work if I’m large groups of people as too many lazy people and lack of communication for a place that is telecommunication it’s a joke
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Insights into Openreach

Based on 94 survey responses
Areas for improvement
  • Trust in colleagues
  • Sense of belonging
  • Support from manager

Not a bad place for career progression

A very busy and sometimes stressful environment but most people within teams try to support and help each other and variety (within management) is guaranteed to keep you stimulated and motivated.Pay compared to competitors is reasonable however there is inadequate differentiation between salary ranges for different management functions (used to be better).

Pros

Stimulating and varied work, good career progression prospects

Cons

Work life balance, still employing poor performance management techniques
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Get your basics then get out

I started working here as an apprentice in June 2021 little did I know that only 2 months on I would live to regret it.the managers in the team I worked in are nothing short of a disgrace.I was forced to go on the sick to attend hospital appointments.While I was suffering from health conditions yet I was still at my work I was told about my performance as I was 0.5 out on a estimate.they were basically starting to find fault with everything I was doing.All of this meant that I ended up needing counselling sessions and still do and was suffering from high blood pressure this delayed my recovery as one of the things that I needed to reduce was my stress levels I ended up having to leave as it was not a good environment to be working in.best advice I can give to people is do not work here or if you do then please have a good knowledge of your rights and be in the union.this company will also lie to you and try to cover things up
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Has unfortunately gone down hill rapidly

Nothing nice to write about this company at present. Used to be a good place to work but has gone down the pan at a rate of knots. Demoralising the workers seems to be tge flavour of the month

Pros

None

Cons

All
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Service delivery is awful

If you get offered a position on Service Delivery, it’s singleton working and it’s horrible.Any other role you’ll probably be ok as you get to work in teams of 2 or more, meaning when your new you always have others to count on and help you learn on the job.

Pros

Not bad pay

Cons

Long hours, flex time, rude customer encounters, insufficient on the job training out in the field, stressful
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spy culture

In my opinion, A company should never put their shareholders before their employees. Never before have I felt so unappreciated.Not only do I feel like they are asking more and more of me, I feel as though the patch leads hound me unnecessarily. Chasing me up on jobs that I have previously completed is unfair, especially when other members of the team don't experience this. Hounding engineers is unfortunately a fact of life within Openreach, something that will never change.Lately, the work stacks have been increasing and engineering resource has been reducing. All employees on team member grades feel stretched to breaking point, hence the recently publicized Strike.

Pros

non

Cons

everything
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Working and teamwork

Very poor management, got bullied and in the end my contract didn’t get renewed. So working for this company was poor. Good team but it was a shame the management were poor. I was excited to be a part of this amazing company I think I wasn’t given a fair chance to progress.
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Two sides to the business

I have worked on both main arms of Openreach. Service delivery and Fibre Network Delivery. Job satisfaction differs massively on each side. SD is a broken system, squeezing every last drop from a tiring workforce and a hierarchy that treats the boots on the ground poorly. FND however is just as fast paced, with tough targets, but the culture is a positive one. People work together towards a common goal and the management in my own experience treat their engineers like human beings. The pay is fair across Openreach and OT is available, again much more so on FND but a fair living for most that work there. Training is fantastic and the workforce has some brilliant positive characters. I have made a great life for myself working here. Even with my criticism of one arm of the business I would recommend a career at OR. There are many progression paths to take whether it be within engineering, planning, management, project management etc.
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Bad management

I worked here for a few years in Manchester. It’s not the best place to work and the patch managers / leads are terrible. I’ve never seen a set of managers so badly organised with terrible attitudes towards staff in my entire working life. In my opinion, the whole of middle management needs a massive overhaul. It’s seriously bad.When you apply to be an engineer you won’t know what side of the business you are working in until you start, so you could go in as a fibre engineer on the build team, copper engineer or cabler which I’ve always found a little strange. I actually found the pay to be pretty decent, especially with overtime, but overtime can be stopped abruptly, for a long time sometimes. The work is easy enough, it’s management that make it stressful. I had my fair share of progression here, but it’s very much an ‘if your face fits’ type of place. I found that the bad things outweigh the good here, so I wouldn’t recommend joining. You are literally a number and they don’t mind reminding you from time to time.
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Poor management

Poor leadership and management within the business clueless when it comes to process and policies and question you all the time. Everything is stat driven from leaving home and testing your jobs. Management favour certain team members when it comes to work and patch leads abuse overtime and are not interested in work with their peers only interested in chasing the overtime and money abusing the system.

Pros

Most of the colleagues are a pleasure to work with and decent mobile phone packages, good training centres and brilliant trainers

Cons

Poor leadership from management, lack of vision from local managers, preferential treatment with certain team members if that face fits type of management, managers do not like to be challenged
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Great colleagues and a never ending workload

Nothing is as simple as you first imagine, and the training simply can't prepare you for the actual state of the network, it takes years before you have a grasp on how it all works.

Pros

Job stability

Cons

Complicated
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Decent place to work.

Openreach is a decent place to work.Very hard to progress in the company. When you first start you apply to be a trainee engineer then get placed in a job role without consent.

Pros

Lone working.

Cons

No progression.
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Service delivery

Can not predict how many jobs you will receive when you log on in the morning or where the jobs may be. Even if you’re sent 5 jobs for the day, management will still try to squeeze more work out of you to make their stats look good. Can be lonely at times and could do with an extra man to get the job done quicker instead of having to go backwards and fourth. Too much stats involved.

Pros

Van and fuel card, working outside in the summer

Cons

Stats, often long hours, draining, grumpy customers
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Stats stats and more stats

if you like to be micromanaged then this is company for you. its a great company to start your career in telecoms but get your basics and move on before your broken by management
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Reasonable.

Can be good if your face fits. Highly sexed environment. Be organised, professional and be prepared to laugh at sexist jokes, and your safety at risk if you refuse to sleep with management. If you are good at your job you’ll not advance into management. If you are awful, you’re quite likely to advance quickly. If you are related to management then you will advance prior to completing training. Quite a compelling place to work. Keep your wits about you.
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A good place to work

I have been working for the company 8 years and I am among the youngest work compared to colleagues who hold 18-30 years on their belt. That tells how good is it to work for the company
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Great job, with a bad company.

As someone that became ill in my role as a customer service engineer, I started getting bullied by management. Given the nature of my illness little was done to accommodate, relying on making my life difficult on a day to day basis.
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Fast paced

Openreach are a good company to work for. They do seem to have your well-being in mind. Pay is good, training is fast paced but in depth. I had to leave due to illness but really enjoyed my time there.

Pros

Excellent career progression and pay

Cons

Long days, sometimes away overnight
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Good Job and plenty of opportunities for progression

Treated like an adult, a lot of trust given to you, good seeing different parts of the country, good support network if you're stuck, don't get too worried about stats

Pros

Never working in the same place, good supportive colleagues and managers, good in the summer, meeting different, sometimes unique people all the time

Cons

Tasks can be physically draining and frustrating at times, don't let them get you down. Bad weather can try your patience, some customers can be a hassle to deal with
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Great

Great place to work for can be challenging all dependent if you want to put in the work for it.Pay and benefits are good so this can be a good incentive
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Overall rating

Based on 416 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.1 out of 5 stars for Culture

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