Openreach Employee Reviews
United Kingdom327 reviews
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I wish I applied to Openreach years ago , I started in January as a service desk team member, excellent colleagues, great manager , smashing pay pack and a soon to be stunning new office in the heart of Birmingham when we go back in June , I am very proud to work for Openreach a very diverse company, I had housing background but I got the job based on what they saw about my skills I’ve gained. Once again 5* , very hard to get in and once your in you would never want to leave !
Nothing at all
If you underachieve they will sack you like a day.The company makes money from end users by cutting them off either overhead, underground or in the cabinet so they have to report a fault.Engineers are told to connect one and cut off 3.
Out and about
Constant harassment due to lack of forward thinking from management , bullying culture and absolutely irrelevant stat chasing. Micro managed heavily and expected to bend over backwards for quite frankly a poor wage for skilled work.
It's not a prison
Managers are bullies, they continually badger you about jobs when they often don’t know what an engineer faces on a daily basis.Absolutely no career progression unless you want to become a manager and get treated like a piece of *** from the senior manager.No sideways moves either unless you can’t do your job or can blag an injury.If you turn up on time, every day and do the job to a high standard, you will be told to work harder and often get made to work extra hours on compulsory overtime.
Too many to mention
Completed just under 40 years with the company and not so much as a goodbye aside from a letter from the CEO. Decided to take a package on offer to leave and now feel valued for my contributions and not looking over my shoulder for nit picky managers who value admin over output. One of those companys if your face fits you will go far but if you do not embrace their challenge cup initiatives or the latest reinvention of the wheel then you are sidelined. A company who like to talk the talk but fail to do the walk.
Poor and Petty Management
Tell you it’s 37.5 hr working week but don’t tell until you’ve stated that you have also to give 1hr in the morning and 1 hour in the evening of your own time , when you take this into account you paid just about the minimum wage . Also you have no right to overtime HOWEVER they do have right to MAKE you work overtime regardless if you want to or not .You will also have to work Some SATURDAYS . You can have any plans you did have disrupted by a requirement to work on the day you had something else planned . It’s short time job as once fibre is in the requirement for engineers will be less and they know this as they have started to change their redundancy terms For the future BEWARE it’s not what they make it out to be !
Low paid job .
Long hours, weekend working not seeing your kids forced overtime
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They have given me a good standard of life over £50k worth of shares and still another £30k to come plus I have had a pay off and in January 2021 I will receive just over £125k lump sum pension and a monthly pension of £1,800 a month for the rest of my life So great to retire so young but the company is not progressing at all they will start to offer packages to help reduce staff levels and potential be sold off from BT group eventually
If you want to spend your day being badgered by a manager who doesn't even know how to do your job, then welcome to BT/Openreach. Should you have any time off for sick, you can welcome weekly phone calls demanding to know when you'll be back in the workstack. If the sick is for an injury or medical procedure, you will not be given light duties when you return, but put straight back into the usual day to day. If you want to climb the ladder at BT, the only one you'll go up, is leaned against a pole. Your choices are engineer or nothing. Level 1 managers are no more than a whipping boy for higher management. And best of all, if you take long term sick, and you have any grievances going against you, the company will happily carry these out, even though they're supposed to be dealt with while you actually within the company doors. And god forbid you should ever suffer from Stress or Depression (or worse). Your manager will actually tell you he thinks you make it out to be worse than it is.
Free van and tools
Bad management, no progression opportunities.
Openreach was a great place to work. Plenty of opportunities for overtime of wanted and great variety in the work you do everyday. You are never in one location. The work was very technical but also extremely interesting. Very good towards understanding with family emergencies and children
Variety in working days, outdoors
A company that doesn’t trust its most important asset, it’s engineers which speaks volumes. A company that will brainwash you in to believing there is no better company to work for. A company that claims to have its staffs interest at heart but you’re nothing more than a number on the spread sheet. A communications company that can’t communicate with its own employees. A company that gives new recruiters inadequate training just to rush them through to try & make a quick buck. A company that resembles a contractor company more & more every day. The job itself is a good job, it’s the people higher up the chain who don’t know how to do the engineering job other than what it says on their clipboard that make it an unpleasant company to be part of. Use the company as a stepping stone to finding something better elsewhere, after 30+ years I’ve seen many changes & in its current state it’s at its least appealing & early retirement is a real hope. Management has a bullying culture which filters down through the chain of command by spineless “yes men/women”. Emails get sent late at night because there’s too much work for a manager to do in their normal contracted hours & they can’t do their jobs because of it. If you come on as an engineer & park your van at home, you have to give the company 1 hour of your time at the start & end of day unpaid (10 hours/week, 520/hours (minus leave entitlement) a year for free) & you have to charge everything up drills, laptop, batteries etc using your own electricity. Expect to have to work between 12-16 Saturdays a year, you didn’t - more...
Clothing, tools, vehicle, fellow workers
Bullying, lack of trust, pressure, gaslighting, inadequate training
A typical day of work at Openreach was either boring or high pressure either ends.High Pressure would last upto 4 hours which would typically occur when there was a batch failure because of which the work would be stalled and that needed to completed by staying up late at night.