£25,624 per year
37%
Above national average
Salary estimated from 5 employees, users, and past and present job advertisements on Indeed in the past 36 months.Last updated: 16 June 2021
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Reviews about Pay & benefits for Customer Service Representative at Openreach
very busy
Customer Service Engineer (Former Employee) - Dundee, Dundee City - 18 February 2020
big workload and always busy. you work alone most of the time and the managers try to pressure you into working overtime. You have to work a mandatory amount of Saturdays throughout the year and if the workload gets too heavy then you have to work compulsory overtime.
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very good , comprehensive range of duties indoor and outdoor. Able to use one`s own skills and judgements.
customer service coach (Former Employee) - Oxford, Oxfordshire - 21 September 2017
Worked there for 40 years ,so it can`t be that bad! started as apprentice back in 1973 and eventually worked as major works construction jointer before crossing over to underground cable maintainence. This then integrated into faulting / customer installation before progressing to Customer Service Coach.All in all I can say that I had 40 good years there.
Pros
decent salary, good pension, ability to work alone and make decisions on the job
Cons
performance management.
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NO work life balance
Customer Service Engineer (Former Employee) - Teesside & the Dales - 30 March 2013
BT Openreach are like every other large company, they want more and more productivity out of you every day and the days are just not long enough. The salary is at best a poor one, they have learned very little over the years about how to treat staff, it's all lip service.
Pros
you get out and about & the work is intresting & varied
Cons
less & less time to complete a job satis factoraly & safely
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