Optical Express Employee Reviews

1 year in my boss was let go and so was a colleague.That left me on my own for the area I covered.This left me with all responsibility of the whole clinic.Patients and staff come last with this company.Very sneaky management that are keen to pass bad feedback to head office so their staff look better.2 days clear of this company and already feel 10x better, avoid at all costs. I nearly lost myself working here.

Pros

None

Cons

Unfair expectations

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Progression

Patient Care Advisor (Current Employee) - Glasgow, Glasgow - 2 April 2023

When I first started at Optical Express I had 0 knowledge of the business or type of job having come from a totally different background. The training was excellent ensuring me to preform at the best of my ability and progress throughout the company. Management are fair and approachable. If you show ambition there is 100% room for progression.

Pros

Discounts on loads including surgery/glasses etc.

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Insights into Optical Express

Based on 19 survey responses

What people like

Time and location flexibility
Ability to meet personal goals
Fair pay for job

Areas for improvement

Trust in colleagues
Sense of belonging
Overall satisfaction

Excellent Company To Work For

Contact Centre Manager (Current Employee) - Glasgow City Centre, Glasgow - 22 March 2023

Really enjoy working at Optical Express. Joined the business as a call handler with no call centre experience at all and was made to feel welcome and part of the team very quickly.Optical Express believe if you work hard, it will pay off as the opportunies to progress within the business are fantastic. Friendly and approachable staff in a great working environment with support there if and when needed. Learning on a daily basis and on the job training given.

Pros

Progression Within The Business

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Friendly colleagues and great progression available

Learning and Development Officer (Current Employee) - 200 St Vincent Street - 22 March 2023

Great work environment and friendly colleagues. Good progression available internally and lots of scope to change career direction if you show an interest in doing so.

Pros

Free breakfasts, access to perk box, free laser eye surgery

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Great learning experience

Call Centre Agent (Current Employee) - Glasgow City Centre, Glasgow - 14 March 2023

Such a great place to work, learn and grow. Managers are very understanding and do their best to make sure you thrive in the workplace. I feel that my needs are also met, especially being a student and studying as well. I feel heard as an employee and grateful to experience being a part of a patient’s journey . Highly recommend.

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Career Opportunities

Contact Centre Advisor (Current Employee) - Glasgow City Centre, Glasgow - 8 March 2023

Having worked here for a couple of years now it's clear to see we tend to promote within and give opportunities to those who deserve it. Really enjoy my time here and everyone from contact centre management to directors are all approachable. Contact centre managers treat you like an adult until other companies and don't have them breathing down your neck.

Pros

Progression, positivity, passion for patients wellbeing

Cons

Salary

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Great place to work

Patient advisor (Current Employee) - St Vincent Street Glasgow - 7 March 2023

Fantastic place to work, very accommodating of work lifestyle balance, good pay for what my role involves. Great bonus scheme, holidays never an issue. Wouldn’t really call it a call centre as completely different culture to any I’ve worked in previously. Work with friendly people and no stress.

Pros

Free treatment and discounted glasses

Cons

N/a

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Amazing staff and flexible

Call Centre Advisor (Current Employee) - Glasgow City, Glasgow - 6 March 2023

Staff are really good people which makes work life a lot better. Shifts are flexible and overtime is there whenever you need it. Good working pace as well. Only thing I would say is staff deserves a better pay.

Pros

Great work environment

Cons

None

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Great work environment

Call Centre Agent (Former Employee) - Glasgow City Centre, Glasgow - 6 March 2023

Great and enjoyable place to work. A business that certainly give you an opportunity to better yourself and give you a chance to progress up the ladder.Feel part of a team that is changing peoples life’s and a management team that will appreciate you.

Pros

Free breakfast

Cons

Work a weekend now and again

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Lots of interesting things to learn

Customer Care Agent (Current Employee) - Glasgow, Glasgow - 19 October 2022

Having worked for a number of years with Optical Express. You are always learning and there is support, you just need to ask. It's fast paced and progression is available if you put the effort in. Flexible and there are lots of great people there if you take the time to get to know them.

Pros

Flexible, Progression, Always Busy

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Jobs at Optical Express

Learning and Development Trainer

London

3 days ago

Workplace

Customer Care Advisor (Current Employee) - Glasgow City Centre, Glasgow - 18 October 2022

Great workplace and environment. Recommend for any one looking for part work as management is flexible with shifts. Everyone is treated fairly and with respect.

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Relaxed and friendly environment

Customer Service (Current Employee) - Glasgow, Glasgow - 18 October 2022

Optical express is the most relaxed office based job I have had. Everyone is approachable and friendly as well as very supportive when in need and very flexible with any issues that may occur. Would recommend

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Excellent company to work for

Contact Centre Manager (Current Employee) - Head Office Glasgow - 18 October 2022

Optical Express is a fantastic place to work with supportive colleagues. I have been working here for just over a year and have thoroughly enjoyed every minute. Every day is different with new challenges to embrace and I am constantly learning. Delivering an exceptional service for our patients is at the core of what we do and the most rewarding aspect is providing life changing vision correction options for our patients.

Pros

Stunning working environment, free breakfast, central location, discounted parking, free/discounted optical procedures

Cons

None

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Flexible for working mums

Outbound Agent (Current Employee) - Glasgow City Centre, Glasgow - 18 October 2022

Based in Glasgow head office. Have been very flexible with my hours to accommodate childcare and travel. Great training provided and to the individuals pace. Positive work environment and a little healthy competition to keep you going.

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Great company

Clinic Manager (Current Employee) - Aberdeen, Aberdeen City - 15 September 2022

I started in June 2022, from the day I started I have loved my job. I am always learning new aspects to the role which makes it very interesting. Great support from head office, all senior management are very approachable and just a phone call away. On-going training plans for staff to keep everyone up to date. It is such a rewarding job, great seeing patients go through laser eye surgery and how life changing it is for them. I have a great work life balance. A very friendly working environment.

Pros

Supportive management. Friendly working environment.

Cons

None

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Fast paced, with power blinded managers

Customer Representative (Former Employee) - Glasgow City Centre, Glasgow - 20 July 2022

Optical Express cold calling centre was competitive with daily "competitions" for who could get the most "sales" (read: consultation bookings). This then translated into stress, and trying to get anyone in for consultations regardless if the customer would even need it. They took one period of sick leave on my part as two strikes (apparently they have a three strikes and out system). I took that opportunity to leave, after 6 short months working there.

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A busy environment but enjoyable

Supervisor (Current Employee) - Belfast City Centre, County Antrim - 20 May 2022

I've worked for Optical Express Belfast almost 7 years now and although there have changes in the role over the years I thoroughly enjoy my job. I enjoy meeting new people everyday and learning about the innovative and exciting ways we can change our customers lives. With our new state of the art clinic inclusive of the latest technology, Optical Express Belfast is an amazing place to work.I would definitely recommend applying for one of the job vacancies if you enjoy team work, helping to change lives and providing excellent customer service.

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Great place to work

Optometrist (Current Employee) - Stirling - 20 May 2022

Having been qualified for over 11 years as an Optometrist, I felt I had seen most of what could be offered from general practice level. Being trained on the surgery side of consultations and post-ops has given me a new lease of professional life and kept my clinical brain refreshed. Training has been excellent and I work with a fantastic team. Really enjoying it here.

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Great place to work.

Patient Advisor (Current Employee) - Stirling, Stirlingshire - 20 May 2022

Absolutely fantastic place to work, management are honestly second to none. Super friendly staff and all very helpful and welcoming. Excellent and thorough training given on site.

Cons

Covid/sick pay

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Great Company to work for

Assistant Manager (Current Employee) - Bridgewater, Manchester - 18 May 2022

Brilliant place to work. Supportive and accessible management, from local level right the way up. Lots of training opportunities and career progression throughout the company! Best career decision I’ve made.

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Great Company to work for so far

Assistant Manager (Current Employee) - Manchester, Greater Manchester - 18 May 2022

I have only been with the company a couple of months but so far I have found colleagues and management very helpful, friendly and supportive. I have not felt pressure to learn new things quickly. There is definite room for progression within the company and they can see your potential.