Working at Optima Site Solutions: Employee Reviews

Lovely management

Customer Service Advisor (Former Employee) - Hampton, Greater London - 23 April 2022

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Lovely office manager , and admin team keen to create a positive vibe . Free breakfasts and nice use of kitchen for everyone to relax . Fun Christmas dos arranged and overall kind friendly environment. At worst too stressful , recruiters not pulling their weight and dealing with complaint after complaints.

Pros

Free breakfast, leave early on fridays, pub trips .

Cons

Too many complaints, unfair division of responsibilities

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Worst company ever

Labourer (Former Employee) - Hemel Hempstead, Hertfordshire - 19 June 2023

Wouldn’t work for them You Never get paid from them at all you work hard and you get nothing in return. And while I was working on site people did say what a joke the company was that they had a few lads walk of site due to not been paid.

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No pay people

Painter (Former Employee) - Manchester, Greater Manchester - 28 March 2023

You not pay people Who work for you,you tell a price than you tell another price,You want people com and work for Free,is very despoind a big commpany no pay people

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Official response from Optima Site Solutions

4 April 2023

Hi, thanks for your comments. The best thing for you is to call our head office on 020 8783 9222 today and get this resolved. Optima has up to 1,000 contractors on site each week and for everyone to get paid on time just requires all admin and details to be in place which we are more than happy to help you with. The vast majority of contractors are paid as they expect but if there are any admin issues just call us today. Many thanks. Dan

Good, not had any problems

Ground Worker (Current Employee) - Skegness, Lincolnshire - 18 January 2023

25days into my placement no complaints. Sign up was easy, sending timesheet on correct day & they confirmed with a approval email.Money was paid. No issues

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Official response from Optima Site Solutions

24 January 2023

Hello and thanks for this feedback. As we all know, it's quite rare for someone to take the time to review a company when everything is going fine. Please email us at marketing@optimasitesolutions.com and reference '5 star review on Indeed' we may have a £20 voucher with your name on it ;)

Poor

Labourer (Former Employee) - North East - 3 January 2023

Wouldn’t work for them You Never get paid from them at all you work hard and you get nothing in return. And while I was working on site people did say what a joke the company was that they had a few lads walk of site due to not been paid

Pros

None

Cons

Work hard and don’t get paid

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Official response from Optima Site Solutions

10 January 2023

Hi, thanks for your comments. The best thing for you is to call our head office on 020 8783 9222 today and get this resolved. Optima has up to 1,000 contractors on site each week and for everyone to get paid on time just requires all admin and details to be in place which we are more than happy to help you with. The vast majority of contractors are paid as they expect but if there are any admin issues just call us today. Many thanks. Dan

sad place to work

Scaffolder (Former Employee) - Canning Town Station - 17 December 2022

They are very nice on the first day then unfortunately everything changes.. at first they will give you more money then they will cut it for some strange reason

Pros

None

Cons

Many

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Official response from Optima Site Solutions

20 December 2022

Hello, please contact us on 0208 783 9222 if you want to discuss any problems you have experienced whilst being placed as a contractor by Optima.

0 star if possible

Labourer (Current Employee) - London - 23 October 2022

This would be 0 star if possible. Worked with this agency and they have no idea who is working for them. I was not paid after completing a one of the hardest shifts of labouring of my life I have been trying to explain my job to their customer service on the phone and I even send them a photo of the register which I signed which is clearly named by the client. I do not recommend them at all if you are a grown adult who has bills and people to provide this really put me in a hole this weekend. Still waiting to see how this is dealt with.

Pros

Work

Cons

No pay on date promised

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Official response from Optima Site Solutions

20 December 2022

Sorry to hear you have had a bad experience. Please see details of our complaints process here https://www.optimasitesolutions.com/media/5tefupwg/complaints-policy-optima-site-solutions.pdf or alternatively call us on 0208 783 9222

Worst Agency ever

Painter and Decorator (Former Employee) - Turvey, Bedfordshire - 28 June 2022

They have sent me and another mate in a construction site....they wasted my day and my fuel they didnt pay me.... I didnt start the job because the site didn't want to work anymore with these time wasters..called Optima.... stay away from this agency because they are not serious at all. Worst worst worst agency of construction Think twice before you work with them .

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Official response from Optima Site Solutions

20 December 2022

Sorry to hear you have had a bad experience. Please see details of our complaints process here https://www.optimasitesolutions.com/media/5tefupwg/complaints-policy-optima-site-solutions.pdf or alternatively call us on 0208 783 9222

Neglected unprofessional and not willing to pay for the work you did

Labourer (Former Employee) - Cambridge, Cambridgeshire - 10 February 2022

Worked hard and not get paid that’s who you’re working for Don’t care about you just want their money but not give you what you were told or agreed Waste of time never again

Pros

None

Cons

Everything

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Official response from Optima Site Solutions

20 December 2022

Sorry to hear you have had a bad experience. Please see details of our complaints process here https://www.optimasitesolutions.com/media/5tefupwg/complaints-policy-optima-site-solutions.pdf or alternatively call us on 0208 783 9222

a lot of work for less money

Labourer (Former Employee) - London, Greater London - 16 January 2021

i have worked for optima and did work not so far from home. but did not have any PPE provided. They had no time to find out my working hours.i have not seen them neither been invited to office even once that made me feel like they are not a serious company to work for.the salary was not advanced comparing to other major companies for the hard work.

Pros

close to work

Cons

less payment

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dont bother unless you like wasting money and time!!!!!!

Decorator (Former Employee) - Manchester, Greater Manchester - 9 November 2020

sent me to manchester on a job , didnt sort anything out after repeated phone calls, STAY WELL CLEAR!!! the only reason they have one star is because i cannot give them less, these idiots will cost you time and money ,ABSOLUTE WASTE OF SPACE,

Pros

none

Cons

none

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Messers

Skilled Labourer (Former Employee) - Castleford, West Yorkshire - 4 November 2020

Promised 6 months work to get to the site to be told not needed then when trying to contact the agency just complety ignored terrible company dont no there a**efrom there elbow

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Terrible

Labourer (Former Employee) - Hook, Hampshire - 16 September 2020

Staff are useless and didn’t pay me until a week of constant phone calls. Kept being told I would be called back and was never contacted once by them. Never working for them again. Was also told £12 per hour only to find out a week after working that it was £11

Pros

None

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they don't pay you what was agreed

Construction Worker (Former Employee) - numerous locations - 1 September 2020

Most of the times I worked for them, I would say every single time I worked for them, they paid less then it was agreed. Every time I had to be stressed and had to call them to fight for my money. Every single time. Always.

Pros

you can always leave Optima and find a job somewhere else instead

Cons

low rates and constant cheating

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They are scam & they short pay people all the time

Traffic Marshall (Former Employee) - Stanford-Le-Hope, Essex - 23 July 2020

Do not work for this people.... they will tell you the job is for 9hrs but pay 8hrs ! And they will £11 instead of £12. Dodgy agency beware they are scam .

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No Problems

Banksman/Labourer (Former Employee) - Liverpool, Merseyside - 24 May 2020

I've got no complaints about Optima, I was paid the right amount, on time every week. The agent I dealt with was friendly and helpful kept me up to date with my job.

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Liars agreed to a rate and got paid less

Slinger Signaller (Former Employee) - Bath, Somerset - 12 April 2020

They are a buch of liars, agreed for a rate per day and got paid £20 less(per day) . They offer me a "long term job" in Bath which in reality was for a day cover for a guy going for a wedding. They are a shame for crane industry!

Pros

Good liars

Cons

Wasting people time. Respect is missing. Arrogants

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I appreciate my work but i wish to stay in one place

Labourer (Former Employee) - All London - 30 March 2020

Hi I've been working for Optima over one year on plenty building sites with different tasks as: keeping site tidy, taking delivery or doing jobs using hammer, drill,saw. I've learned a lot

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Don’t paying for job

Painter and Decorator (Former Employee) - Bournemouth, Dorset - 7 March 2020

I worked for them 1 day. I had to pay for the car park. work was hard and at the end of the day the visitor stated that he was working too slowly and fired me. the agency never paid me for this day for an excuse to pay me nue. taking care of these people, they don't knock for work, they only cost money

Pros

No

Cons

Never get pay

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Avoid

Painter and Decorator (Former Employee) - Bournemouth, Dorset - 6 March 2020

soo bad avoid. Problem with payment for 1 day work. I need to spend 4 h on phone and still not get pay for 1 day job in company prodec waste the time. This conpany don’t paying avoid

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Liars

360 operator (Former Employee) - Newbury, Berkshire - 19 February 2020

Dont believe a word this company's says. They will lie to you whatever the cost. Was told ongoing work with overtime ect and when I got here it was only a days work. They then decided to fleece me out of hours and the woman on the phone was very rude when I asked about this. She said as she dont get paid for break time no one else does. This is against the law.

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