OPTIMUM CARE Employee Reviews

Long hours, tortured on your days off to come in and work. Very good pay so unsure to leave for another company incase a drastic change to wages. The job it’s self lovely, just the lack of staffing makes it difficult.

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Wouldn’t recommend

Care Assistant (Current Employee) - Newtownabbey, County Antrim - 20 November 2023

Constant phone callsFavouritism in the officeLack of communication from the officeOn call datesFavouritism of staff Cheeky office staff when they don’t get their own way

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Insights into OPTIMUM CARE

Based on 14 survey responses

Areas for improvement

Time and location flexibility
Support from manager
Supportive environment

great company

Community Care Assistant (Current Employee) - Belfast, County Antrim - 27 July 2023

v flexible helpful staff and management sometimes the runs are quite short and poor hoursdo listen and help staff with any queries you could have would recomment

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Horrible place to work

Community Care Worker (Current Employee) - Antrim - 6 June 2023

The management in this company is a complete disgrace they never listen and only care about the money, I would advise anyone looking at applying to look elsewhere as joining optimum will take a toll on your mental health

Pros

None

Cons

Management, Leanne

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The worst place to work.

Key worker (Former Employee) - Harrow - 2 March 2023

I worked at optimum youth care in Harrow. The work environment is terrible, the manager is a complete JOKE, staff constantly talk about one another and haven't had enough Training with dealing with young People with challenging behaviour. Overall I left optimum youth care damaged mentally and had changed my perspective on the youth care system and opened my eyes. KEEP AWAY FROM THIS COMPANY!!

Pros

None

Cons

Horrible work environment, a dodgy money grabbing manager with no compassion.

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Comment

– 10 March 2023

Unfortunately, you have the wrong company. We are not Optimum Youth Care and do not operate in Harrow.

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No work life balance pushed above your means

Senior care assistant (Former Employee) - Coleraine, County Londonderry - 29 January 2023

No work life balance, no support from the office and if you need to go into the office you can cut the atmosphere with a knife.. Not friendly and can make you feel a bother

Pros

Is none

Cons

Everything

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Awful Management, Bad pay , toxic work environment

Health Care Assistant (Former Employee) - Armagh, County Armagh - 11 January 2023

The most stressful, mentally draining , toxic company to work for. Management are disgusting do not care about those in their care or their staff. Disregard for residents safety and needs. Untrained staff who have been failed by the company they work for. Shocking pay when your doing 4 people’s jobs in one. Constant phone calls on days off.

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Don’t expect anything back from rhem

Care Assistant (Current Employee) - Newtownards - 2 August 2022

You do something for them and you will get nothing back, over worked completely. My direct manager was brilliant but the ones who are higher (main manger in ards) and dont actually appreciate how hard the job is are big headed and treat you like rubbish. You are just a number

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Former employer

Advanced care worker (Former Employee) - Ballymena - 21 April 2022

Place is a shambles. Don't care about their staff or what hours they expect you to do. Managers don't care in any way. They are just ignorant, All about getting the run or runs covered. Not the staffs, well being, who are on the road. Working 15 hours a day and no breaks and 5-8 days in a row. No confidencatly at all from all levels...

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Good pay

Care Assistant (Current Employee) - Belfast - 16 December 2021

Good company to work for. Doing usual day to day duties in a care assistant role. holiday pay. Management supportive. Good rates of pay. Always hours available

Pros

Good pay

Cons

Long hours

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Productive people who love what they do

Care Assistant (Former Employee) - East London - 23 June 2021

It’s not just a care agency it’s a family clients included! Everyone has a great sense of team work and love what they do and do it sooo perfectly… Manager is super understanding and involved always ready to get his hands dirty

Pros

Manager is super understanding

Cons

Non that I know of

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Wouldn’t recommend this company

Care Worker (Former Employee) - Ballymoney - 5 February 2021

Worst company I’ve worked for, the office do nothing for you and expect you to do everything for them. They are rude and Unapproachable. And gossip around the office about your personal life.

Cons

Tiring, stressful

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Don't have your back

Community Care Worker (Former Employee) - Newtownards - 2 November 2020

Don't care about employees mental health. Don't listen to staff concerns or try to work with them. Very much do as I say not as I do. Not consistent with staff policies

Cons

Staff are back stabber's

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Awful management

Community Care Worker (Current Employee) - Cushendall - 13 September 2019

Heartless company Don’t care about the well-being of the service users and staff all about making money for them Staff treated like dirt at all times

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Repulsive Company

Community Care Worker (Former Employee) - Coleraine - 18 February 2019

Management is a disgrace, rude and not in the slightest helping at all. Insignificant training by training officers with no clue. Poorly run & maintained company

Cons

Long Hours. Rude staff. Little to no breaks

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Productive and fulfilling

Community Care Worker (Former Employee) - Coleraine, County Londonderry - 6 March 2017

I loved working here. It was a very fulfilling job with great staff to work with. If you had any problems you could ring the office and talk to any member of staff who were all very helpful. You had to attend courses and keep up with work policies. The hardest part of the I found was when clients became ill and were hospitalised but it is a very rewarding job.

Pros

Meeting people.good pay. Rewarding job

Cons

Long hours

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No respect

Care Assistant (Former Employee) - Belfast - 29 November 2016

Staff are over worked due to staff shortage, on your days off you get alot of phone calls asking you to work, attitude of management is very poor and they arent flexible with staff who have children. Management arent very nice and have no repsect for their staff.

Pros

Uniform provided

Cons

Bad management

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I would never work for this company again.

Care Assistant (Former Employee) - Derby, ENG - 16 December 2015

Working for this company at first was quite good. But then after a while you are just made to feel unappreciated. Managers play staff off each other, they don't like it when staff start to socialise out of work. Management make promises that they don't keep. The only good thing about this place are the lovely residents. Staff are left to run the place the way they want to. No structure. No routine. Too many cowboys. They get service users up as early as 6am, not actually giving them a choice at all. Service users don't be given a choice of what they want to eat either.

Cons

expected to work back to back shifts.

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optimum care average day

care worker (Current Employee) - newtownards - 27 December 2014

a typical day working for optimum care consists of an early start of 6am. we start our first call at 7am for personal care we assist with washing , dressing, preparing food, jobs about the house.an average day is 7am to 6pm. if we come into any difficulties we can phone management. i would describe my job as challenging and not for the faint hearted as everyday presents new challenges rotas as are posted a week in advance as we all are expected to be flexible the most enjoyable part of the job is meeting the people we care for.