OSB Group Employee Reviews

Awful morale Little to no concern of employees, they are just a payroll numberno advancement if you are actually good at your jobHR do not observe employee confidentialityComplaint and grievances are swept swiftly under the carpet

Pros

It was a well paid role before OSB took over

Cons

Poor management

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Great company let down by terrible management

Customer Relations Case Specialist (Former Employee) - Observertry - 22 February 2023

Enjoyed working with colleagues within my team here. However lots of pressure from senior management to get work done . No support to individuals regarding well being and Team manager all for themself . No praise when doing job well just criticism when things go wrong

Pros

Local office working good company benefits

Cons

No support and lack of training

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Official response from OSB Group

19 September 2023

Thank you for your reviewing and highlighting our company benefits.We are sorry to see that you have now left the Group, however in relation to your Cons, we have a large People Development function and actively encourage self-development for all of our people.

Insights into OSB Group

Based on 15 survey responses

What people like

Fair pay for job

Areas for improvement

Ability to learn new things
Sense of belonging
Energising work tasks

Great Culture

Talent Acquisition (Current Employee) - Wolverhampton, West Midlands - 9 January 2023

OSB Group is growing FTSE 250 business and it is exciting to be part of the journey. OSB Group prioritises colleague well-being and has provided me with development opportunities - I enjoy coming to work everyday.

Pros

Fair Deal. Access to private healthcare, medical cash plan, hybrid/flexible working.

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Official response from OSB Group

19 September 2023

Thank you for your glowing review. It is always great to hear when our people enjoy coming to work and can see the growth for both the company and themselves.

good but busy sometimes

Administration Assistant (Former Employee) - Wolverhampton, West Midlands - 16 August 2022

Fairly relaxed in terms of rules and restrictions. Management are fair & friendly and lenient. Only thing I would say is a lot of gossiping between management and favouritism when dishing out holidays

Pros

friendly

Cons

short lunch & loads of workload

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Official response from OSB Group

19 September 2023

Thank you for your review. We are pleased to read that OSB offers our people a friendly environment to work in.

Great place to work - very motivating and supportive

Customer Quality Manager (Current Employee) - Wolverhampton, West Midlands - 10 May 2022

Great place to work, very supportive environment and people. Management are constantly helping you to develop and do better.Though it can get stressful at times, its all a part of challenging yourself. I'm learning something new every day, which excites me.I have been recommending OSB to my friends as I strongly feel they're a good employer.

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Official response from OSB Group

19 September 2023

Thank you for your great review. Don't forget to take advantage of our Employee Referral Scheme!

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Good salary and bonus but you'll pay for it

IT (Former Employee) - Kent - 12 February 2022

Poor tech (none) & non-integrated IT even 2 years after merging with another business.Non-flexible working (office rota three days per week).Aggressive sales and targets oriented.Multiple heads of department with conflicting ideas.Difficulties parking.Senior managers are visible and they lead by example e.g. by ignoring the parking rules and not working from the office Mondays and Fridays.People are getting wise and seem to be leaving the business every week.

Pros

Vending machines, nice desks and chairs

Cons

No canteen, poor parking

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Official response from OSB Group

19 September 2023

Thank you for your review and comments around salary and benefits.In response to our Tech and IT, we have recently embarked on an extensive Modernisation, Simplification and Transformation programme across the whole of the business. Our hybrid approach enables us to collaborate with our colleagues face-to-face. We now have additional parking at the Observatory to alleviate any difficulties for our employees.If you would like to talk through any of these points in more detail, please feel free to contact the HR Department directly.

No career

Hired for 1 job did 3 (Former Employee) - Medway, Kent - 22 July 2021

No job satisfaction management get others to do there work No way of working your way up if your after a career not the place for youVery clicky it's if your face fits

Pros

Cons

Everything

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Very Seniors Managers are the problem

Team Leader (Former Employee) - Chatham/Wolverhampton - 9 July 2021

Looks good on the surface but once you are there the culture is so bad, wrong doings are covered up at the highest level. They are good at ticking boxes but do not live by any of their so called values not sure if the non executive board or CEO really know what's going on but if they do I despair. Just look at some of your own survey results please.

Pros

None

Cons

Senior managers

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No values, awful culture

Team Leader (Current Employee) - Wolverhampton, West Midlands - 25 May 2021

Senior managers and Exco are lacking people and leadership skills. They very loosely promote values just to tick a box some of the Group Heads have terrible reputations due to their poor ethics. If you fit into the 'old boys club' you will be fine but God help you if you dont. Not sure if Non Executive Directors and the CEO know what is happening in some Depts but they dont care about the staff or customers, it's all about quantity NOT quality and money.

Pros

Parking

Cons

They think nothing of treating people badly

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The company does not care about their staff

Lending Test lead (Former Employee) - Chatham, Kent - 17 May 2021

I had an inexperienced manager who knew nothing about testing and how to nanage her team. I took on a lot of work and most days I worked until 8or 9pm at night.If you try to make suggestions to management on improving processes they don't listen. There was no option for progressing further in the company. There was also a bullying culture particularly in our area. The team were afraid to speak.I left mentally scarred and my confidence at an all time low. I would never go back there and would not recommend the company to anyone who wanted to work there.The company I work for now understand their staff and look after the well being of their staff and now I feel valued and appreciated.

Pros

It was close to home

Cons

Long hours, bullying managers, under appreciated

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Jobs at OSB Group

See more jobs

Customer Service Assistant

Deputy Branch Manager

Gravesend

2 hours ago

Toxic

Intermediary call centre assistant (Current Employee) - Wolverhampton, West Midlands - 13 May 2021

No consideration for staff. Managers have no tact. Processes are not followed. HR is just as bad. No incentives to do better, it is just expected of you to break your back for little to no acknowledgement.

Cons

Everything

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Awful place to work - nightmare hr team

Prefer not to say (Former Employee) - Chatham, Kent - 29 December 2020

Worst company to work for, ever....Exec team focused on delivery and don’t care about employees at all.No support from hr for managers and department heads. expectations for good survey scores with no support or recognition of reasons for poor scores such as unrealistic deadlines.No support from hr to resolve or manage out poor performance.Morale is poor as good employees are broken with poorly managed staff, lack of hr support and unrealistic deadlines.Situation has worsened since the merger - now everyone is fighting for future - even though Osb teams are more advanced than Ccfs colleagues and processes.Join at your peril....

Pros

Local

Cons

Long hours, no support from hr, unrealistic deadlines on projects

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Bad company

Document Sorter (Former Employee) - Chatham, Kent - 23 November 2020

The company doesn't look after you and the management have no idea what they are doing so get people below them to do there work Only allowed to park if your a lazy manager The workers have to pay to park You get timed lunch hours and told when to have your holiday Go work here if your desperate

Pros

Free tea and coffee milk and water

Cons

Salary lazy managers

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Good

Network Engineer (Former Employee) - Wolverhampton, West Midlands - 18 May 2020

Good Company to work for . Good salary and working environment. Pay for qualifications and lot of learning . Managers are really good . Not much pressure of work either.

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Productive and fun workplace

Financial Reporting Accountant (Former Employee) - Wolverhampton, West Midlands - 14 May 2020

Excellent people, very helpful. I would love to work with them again on a permanent role. The role itself was ideal for my development. The bonus entitlement was very generous.

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Productive and collaborative workplace

Work Experience Student (Former Employee) - London, Greater London - 11 May 2020

Team environment where everyone was engaged and willing to work together. Despite being in a highly competitive industry, these stresses did not appear to prevent a collaborative work environment.

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Some seriously poor very senior managers

PMO and Project Lead (Former Employee) - Chatham, Kent - 7 May 2020

The total lack of quality and quantity of resources necessary to deliver projects means everything runs late, which of course is always the Project Managers fault (That is sarcasm in case it's misinterpreted). 120% of normal contractual hours are the norm for Project Managers. Repeated escalations on the dangerous nature of this level of work go unheeded

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Fun place to work

Lead Copywriter (Current Employee) - Chatham - 28 February 2020

Lots potential - can seem a little chaotic at times, but the team is honestly one of the best I've ever worked in So much fun and made some really good friends

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Company is growing

Senior Business Analyst (Former Employee) - Kent - 30 December 2019

Had an awful time travelling to and from work (M25 & Dartford tunnel - Dont if you have to!) They didn't have a structured project office at the time I worked there so projects were a bit hap hazard.

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Started great disintegrated into a vile place

Helpdesk Manager (Former Employee) - Wolverhampton, West Midlands - 1 November 2019

CcFS was fantastic, firdt 3.5 years were very good, then they bought in low quality staff that werent engaged in company culture or company journey, ruined a great company. Does have a known documented issue with bullying in IT, i wasnt allowed a leavers interview because that would have been 3 people making same comment and mean they had to action.

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Good company, no progression

Customer Relations Officer (Former Employee) - Chatham, Kent - 30 October 2019

Good company and pay was reasonable however there just isn’t any movement if you want to progress and be developed. Poor lower level management but great higher level. Shame they can’t support personal development and keep people in the company as the company as a hole is fine and has a good work life balance.

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