Work wellbeing score is 60 out of 100
1.9 out of 5 stars.
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Otium Services Employee Reviews

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United Kingdom82 reviews

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1.9Work-life balance

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Very stressful work place

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Not a good company to work for they are very un supportive when it comes to back there staff up.. I worked with these as a supervisor for over a year.. I worked all the hours when cleaner dropped the team in it.. They is no Team work and they are constant back stabbing each other.. I wouldn't work here or recommend anyone to work here they are a very bad company to work for...


Free Membership


To many hours
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Chaotic Environment

At the time of my employment there was very little training or explanation given. The cleaning services were contracted by the leisure centre, the boss of which talked down upon you consistently from the first moment of contact. The clean service company always talked with manners and kindness however.
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Insights into Otium Services

Based on 65 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Trust in colleagues

Lonely. Stressful

Was fun talking to the staff before they left. Lack of communication from management, equipment never worked, no new cleaning supplies when asked. Only hear when they have something to moan about.




Lack of communication, expected to clean 16 areas in 2 hours
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It’s okay

okay to work here. previous managers didn’t get in contact. but the one now is pretty decent. very independent job. pay is good. if you like working on ur own it’s a good job
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It was hard work, contantly under pressure, poor management skills, never had correct cleaning equipment,

To begin with i was very excited to work there, willing to please, help, always smiling qaand laughing with members. Very quickly otium knock that out of you, I was was constantly praised by members saying I was doing a great job, then to be torn apart by otium management, being told, that's not good enough, your work is shoddy, pay was usually always late, never correct,


Subsidised food/drink, free use of facilities, I really liked my work colleague


Poor pay, long hours, constant pressure, no appreciation
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Decent, no major issues, management questionable

Never really had any issues with the company, management can be difficult at times but depends on who you get. Other than that it's been absolutely fine working for them.
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Horrendous and never paid me

Dreadful company, treated with little respect. Equipment doesn't work and doesn't get fixed. Poor communcation from management. Other cleaners dont care and do the job poorly. Still owed pay I never received. Absolutely dreadful company.
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Poorly Organised

At the David Lloyd location, schedules were a mess and communication was non-existent. The main plus was that I had plenty of time to just get on with my work. As a new hire, I wasn't given proper training and was punished for it, so only recommended if you've already got training.
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Take a nose dive

Threatened to withhold wages.Cannot provide a correctly written payslip.Blocked e mails Typical day at work understaffedStrange workplace culture based around assisting failure
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Avoid at all costs

Worked for 8 years and was constantly berated by otium management, they barely give training and majority of the staff dont have any English language


Free gym membership.


Poor management and lack of communication between staff
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Awful company. Management are awful they stir things up and caise trouble in the team and not fix things. They dont care at all. I never recomend this company at all. Stay away they suck the life moral out of you I never felt so low scared and anxious ever. They only care u turn up as they fet fined if you dont.




Working with them
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Don’t work here

Awful equipment that doesn’t get replaced, so I couldn’t do my job properly. Next to no training, but your fault if you don’t know something. I left Otium because I was underpaid on numerous occasions that weren’t ever repaid, and I was paid late on numerous occasions. It’s a wonder how this company is still going
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Not recommend

There's no worklife balance here. You are expected to answer calls out of working hours & are in trouble if you don't regardless of the situation. It's like been owned 24/7. You are massively underpaid in comparison to other cleaners. This company pays the minimum. There's no bonuses, no appreciation, nothing but negativity. I personally found it extremely stressful working for this company so gave in my notice.I enjoyed the first few weeks until management changed. There was numerous mess abouts with the wages. Argumentative manager.Broken equipment, reported & never repaired making working harder & if you get sick be prepared to be absolutely hounded & even told you must go in regardless.


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Modern slavering

Wouldn’t recommend to work for Otium. Unprofessional, bad management and unhelpful people. It’s like modern slavering. Expected 100% from you and IF you get paid correct hours then it will be minimum wage. The same with holiday pay. Ignoring your emails. Absolutely disgraceful


Nothing positive about Otium
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Working for this company is absolutely dreadful I would not recommend to anyone! Lack of communication no uniform and can just work without DBS NO TRAINING either! Disgrace of a company
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Awful place

Although the hours are good around my home life, the company doesn’t listen to anything, they ignore everything you try to order, my hoover was broken for months, was told they ordered me a new one but never received so took all the complaints from the ‘middle-man’ myself. Left feeling awful about myself and deflated due to not doing a good job for ‘middle-man’.


Hours around home life


Ignored, underpaid, talked down on
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The mess you about with your pay constantly, tell you the day before your booked off holiday that you can’t have it and they can’t find cover, mess up your pay hours and take there time to get the money back to you. Overall they don’t seem to care about there employees. Worked there for a few months I wouldn’t recommend anyone signing up with there agency as they also have a ‘agency cover leave deduction’ off your final pay.
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Just dont bother

Don't pay your full wage and have to spend many hours fighting to get the right pay,no communication from management ot HR. Training is zero as you just told to get on with it. God help you if you have problems as they will not help but fast to blame when there are problems.How this company is still going is beyond me. Dont waste your time
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Disappointed attitude towards disabled

Training non existent thought that working at the bottom of the gym structure would give a good grounding for future !All it did was turn me away I simply Hated it!Managements attitude was just to make as much money as possible!


Free gym and discounted food


Anti social hours
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Always moan at your work not good enough and get treating like rubbish and never get respect and you don't get asked to do a job they tell you should always asked you first
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They are not a very good company

Very poor company to work for they are not reliable and they don't know what they are doing Good luck with anybody who is working for them They don't give you stock when you need it and the management was very poor they don't explain themselves
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Overall rating

Based on 82 reviews

Ratings by category

1.9 out of 5 stars for Work/Life Balance
1.8 out of 5 stars for Salary/Benefits
1.8 out of 5 stars for Job security/advancement
1.7 out of 5 stars for Management
1.9 out of 5 stars for Culture

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