Not too bad to work, decent money but the things you have to learn are a lot and quite hard, working from home is a nice aspect and they also let you decide if you want to come in to the office and have free lunch on Thursdays

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Boring

Account Manager (Former Employee) - Remote - 16 June 2022

A boring job where customers shout and swear at you because it's all your fault.. a management team the don't like you to have sick days 6 sick days in a year can't help being ill when you have kids sometimes Shocking work place and have people working there that are saying the same WOULD not recommend OVO at all to anyone even my worst enemy

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Insights into OVO Energy

Based on 18 survey responses

Areas for improvement

Clear sense of purpose
Sense of belonging
Overall satisfaction

Hard work

Customer Care Agent (Former Employee) - Home Based - 5 June 2022

Poor management and lack of clarity. No ability to transfer complaint calls as they just won’t take the call and expect you to deal with it even though you don’t have the authority to do

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Great place to work

Sales Advisor (Former Employee) - Bristol - 10 May 2022

Really friendly relaxed environment. Inclusive too. Listen to advice and give opportunities to he heard . Great pay and good culture with parties and lunch hall with discount Friska food

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Ovo

Manager (Former Employee) - Home Based - 9 May 2022

Constant change within all parts of OVO, forgotten about department by all other parts of OVO. Nobody’s has a phone, need to speak to IT raise a ticket, need HR raise a ticket…..

Pros

Give engineers a card for food and drink

Cons

No communication, constant change

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A company very split

Customer Service Advisor (Current Employee) - Perth - 19 April 2022

After OVO took over SSE, SSE staff have been made to feel like they are not wanted even though most have been there longer than OVO has even been around. Experience means very little to them only that they have to pay us more. The company is not focused on the CUSTOMER only it’s profits so it can bankroll all of stephens other ventures.The whole workforce is constantly worried about when the next round of redundancies will be. Yes they get their numbers no problem for voluntary redundancy but does that not speak volumes to senior management that it’s a bad place to work and there is something seriously wrong? The redundancy package isn’t that good that it’s the only reason people want to leave. Overall the company has a really bad work environment with little to no regard for peoples mental health with the way they treat people. They pay a lot of lip service to this but don’t actually care!I had the unfortunate pleasure of having to work with some OVO managers who do not like when you question what they are doing and speak your mind where as working at SSE this was encouraged and valued (not always agreed with but you were heard). OVO managers have a lot to learn from SSE managers but seems like they want to get rid of all the good bits that the SSE culture brought with it.Makes me very sad that the company is going this way!

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Alot more involved than les to believe

Customer Care Agent (Former Employee) - Home Based - 4 March 2022

I was told it was general customer service and handling basic complaints. Upon starting, I found it to be a complex role which was far more involved than what was discussed in the interview.The training was rushed and wasnt broad enough for the role. Lots of technical problems with equipment couldn't play with the systems during training. Training not long enough. Not enough help for new starters was basically left to get on with it.Wages are good, but you definitely have to work for the money and must be jack of all trades. Want to squeeze every minute out of you a day.Very cliquey face fits type of enviroment.

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Productive and fun workplace

Customer Service Advisor (Current Employee) - Bristol - 28 February 2022

Productive and fun workplace, but a lot of advisors from different departments don't follow the right process and it makes the job harder for those who do.

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Amazing place

Customer Service Advisor (Current Employee) - Doxford - 21 February 2022

Amazing place to work for cannot fault it. Interview is quick and training is really fun. You are fully supported ready for the first day on the phones. There are floor walkers there to support you do you can fully understand what you need to do.

Pros

Shifts and pay

Cons

None

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Bad

Customer Service Advisor (Current Employee) - Home Based - 7 February 2022

Energy sector is in a mess, no job stability, IT systems that dont work and so many targets it is impossible to reach them. Unhappy customers on most calls.

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Jobs at OVO Energy

Export Telephony Agent (6 month FTC)

Bristol

14 hours ago

Vulnerability Guild Support Agent

Data Protection Analyst

Bristol

4 days ago

Good company to work for, decent salary and incentives

Customer Service Advisor (Former Employee) - Cardiff, Cardiff - 7 February 2022

Hybrid and flexi hours available which is great to manage healthy work balance especially if you have children.Inbound on GE is fast paced.Good holiday scheme with option to buy more hours

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Stressful and lots of targets. Poor management

Ovo (Current Employee) - Bristol - 31 January 2022

Stressful and very poor management. Job would be OK but mana3gement make it difficult to enjoy....if your face fits great but if you speak up they will knock you down. They do not follow the company's own guidelines

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Decent company

Engineer (Former Employee) - Bristol - 9 January 2022

Fast paced, good salary/perks. Overall good company to work for. Can be alot of pressure to complete an unreasonable amount of jobs per day but that can be said of all companies.

Pros

Bonus

Cons

Fast paced

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Absolute lack of empathy

Manager (Former Employee) - Remote - 13 November 2021

Having worked for the people centric, family-feel SSE, it was seismic shift to suddenly be at a company making colleagues redundant almost immediately, cutting budget, forcing me onto a remote contract and making bad decisions out of nowhere. The negativity and constant uncertainty was chaotic and devastating to my mental health. You are not a human at OVO, only an expendable statistic. Profit matters, and nothing else. The worst type of culture - avoid.

Pros

Supportive middle management

Cons

No viable office, no budget, job uncertainty, undervalued

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Great Place to Work

Accounts Payable Clerk (Current Employee) - Bristol - 6 November 2021

I've been at OVO for almost a year now and I absolutely love it. In my short time here I have managed to switch departments and am on th way to start studying for a professional qualification. There are loads of opportunities for progression and the executives at OVO are real down to earth people, not 'scary' bosses you can't approach. There is flexibility with hours and the free breakfast too!

Pros

Everything

Cons

None

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Poorly managed, low wage and unprofessional

Inbound Customer Service Advisor (Current Employee) - Sheffield - 23 September 2021

The pay is atrocious and they mess around with your pay. I still haven't been paid for over 2 weeks of work! The manager was always grumpy and very uncomfortable to be around and the hours and workload isn't worth the wage

Cons

Didn't get paid

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Dinosaurs in disguise of a Tesla

Liaison Officer (Former Employee) - Edinburgh, City of Edinburgh - 10 August 2021

You'll notice the 5 stars reviews left by the real ovo staff and all negative comments and 1 star ratings from the SSE taken over by ovo staff.This is to be taken into consideration when joining ovo.The work place is full of managers. More of them than needed. Some manage 1 staff member. Alot of staff sit around doing zilch sitting on their laptops available on Skype. Not much to offer apart from taking high wages and keeping the tax man happy.Meetings after meetings to discuss very little. Talk about mental health but leaving everything to last minute causing undue stress.Family life and work life balance is very poor.The business is meant to help poor customers come out of fuel poverty but the customer is considered more of a problem and profit is put first. A very poor business that is run by poor management. Stay away from Ovo.

Pros

Some decent colleagues

Cons

Stress, mental health downhill

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Horrible

Customer Service Advisor (Former Employee) - Glasgow, Glasgow - 6 August 2021

SSE/OVO are a terrible company to work for very stat based and would rather stats than employees mental health. Had been advised to “man up” after being very emotional due to the stress given by management and customers. Process change very quickly so after getting training on something then the very next week advised to forget. SSE/OVO preach about work family and mental health but this is just a cover up as they don’t care at all even though they pretend they do. There is 0 work life balance unless you are best friends or in relationships with management then you have no chance of achieving a good work life balance.

Pros

Good salary

Cons

Long hours, no support, horrible management, poor work life balance

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Refreshing and fun place to work, where ethics and work is valued

Team Leader (Former Employee) - Bristol - 15 September 2020

There's a buzz about the company, from the ethos of what they are achieving, to the decor of the offices ( eg an indoor treehouse and slide as a meeting space, to the inspiring people that work there. Everyone has a part to play and there is a real sense that its the employees that are part of the success. Management is pretty good, and they respect your opinions in an ever changing atmosphere. You have to keep up, and are encouraged to actively contribute. If you do well (and are liked) there is plenty of opportunity for bonuses and career progression,I loved working there!It was interesting dealing with a level of ambiguity in processes, and all the different working systems and platforms that are also changing often. But be prepared for a lack of parking on site meaning a daily hunt for a kerbside parking space with a walk into the city centre.

Pros

Lots of team building, social events, with lots of perks that make it a great work environment. Plus free breakfast and fruit.

Cons

Perks are great, but you wonder if a bigger paycheck would be better for longevity, People need to move on to get ahead financially.

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Best company I have ever worked for

Customer Service Advisor (Current Employee) - Bristol - 18 July 2020

OVO has been a lovely place to work over the past couple of years and have been really helpful around my maternity leave. My Managers have been very supportive and if i have had any issues they have been readily resolved through additional training or extra time with them.

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Treats you well for a business, but still a business

Customer Service (Current Employee) - Bristol - 23 May 2020

The company does seem to make a sincere effort to treat you as well as they can within the limitations of being a business. But it's still very much a business, and if in a given situation the only sensible business decision is to shaft you, they're quite ready to do that. Although they do seem reasonably good at avoiding that where possible.

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