Work wellbeing score is 88 out of 100
4.6 out of 5 stars.
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Oxford Aunts Care Employee Reviews

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Location
United Kingdom27 reviews

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4.2Work-life balance
4.4Pay & benefits
4.4Job security & advancement
4.4Management
4.5Culture

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Everything was perfect

Featured review

Oxford Aunts Care selected this as a representative review
I recommend this agency to all those who are interested in working live in carer, provide all support.The ability to improve in the field, many training, lectures, training
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Comment

 – 13 November 2020
Thank you for taking the time to write a review about working with Oxford Aunts. We are pleased you felt well supported and that there were opportunities to develop your skills. Thank you for everything that you do and for being a part of the Oxford Aunts team.

Thorough Training

The training at Oxford Aunts is very thorough , with the Teachers /Assessors being very approachable and observant of trainees needs and areas they may need more time to have things explained to them .It's taught in a way that makes it fun and interactive while still emphasising the seriousness of being a care giver and the need to be professional and follow ways of working guidlines and policies and procedures empowering trainees with the tools and knowledge to give the best care they possibly can to their Clients . I'm about to start my first Placement with Oxford Aunts so am unable to review anything apart from the training as of yet . I will review again in 3 months time . So far its been an amazing experience .

Pros

Approachable, Respectful, Helpful, Patient, Encouraging, Empowering, in-depth.

Cons

None as of yet .
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Official response from Oxford Aunts Care

12 June 2023
Thank you for taking the time to leave a review, your feedback is greatly appreciated. We are pleased to see that you had a great experience with our training and found it informative as we want all our carers to go into their placement with confidence to deliver the very best care. Thank you for choosing Oxford Aunts.

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Not enough placements

You can wait 3 weeks for work. The care managers lie too. When you decline a placement they will not be supportive. The agency don't always match you with a client that you will be able to manage.

Pros

3 hour lunch break and 8 hour break

Cons

Not enough placements for the carers they hire
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Official response from Oxford Aunts Care

2 May 2023
Firstly we want to thank you for your service at Oxford Aunts and are pleased to see that you were happy with the amount of breaks you received each day as we want all our carers to get the rest they deserve and to have a good work-life balance.At Oxford Aunts we are open and honest, we pride ourselves on this and are saddened that you felt lied to as we do our utmost to ensure our carers are matched based on their profile and skills and as soon as we possibly can depending on client availability and suitability. Whilst it is difficult to know your individual circumstances, we encourage all our teams to reach out to their line manager in the first instance if they have any worries or concerns. We also have support systems in place which include regular 1 to 1 meetings with a line manager to discuss any concerns and a free confidential support from our central office 24/7 365 to discuss anything that may of adversely impacted your wellbeing, health or your work.We would welcome you the opportunity to reach out to us directly so that we can better understand your experiences.

Great place to work so far

I had more personal experience than work related experience when I began working with Oxford aunts. The training provided was thorough, interactive and very in depth. Work is plenty and the support I have received in the few months I have worked has been amazing from all managers, who are engaged in every case work and take the necessary steps to ensure all is up to date and ensuring a healthy client - carer relationship is maintained.Salary is paid weekly (every Monday) which on it's own is amazing, although the pay could be better due to the amount of work especially as a live-in carer.
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Official response from Oxford Aunts Care

5 July 2022
Thank you for your wonderful feedback! It is great to see that you found the training thorough as it shows that our extensive training is making a difference. Secondly, we are pleased that you feel supported, as our live-in carers wellbeing is very important to us. This is why we have a 24/7 emergency support available so our carers feel like they are never on their own. Thank you for choosing Oxford Aunts.

Generous time for R&R

I have worked for Oxford Aunts (O.A.) for 2.5 yrs and been very happy in my three long-term (ongoing) placements. Unexpected issues were promptly and efficiently dealt with by O.A Management to the satisfaction of both Carer and Client. O.A. is flexible as regards length of assignments. I prefer to work at least six-months in placement. This regimen allows for continuity for both Client and Carer. This is quite feasible given the generous three-hour break each day; with one day an eight-hour break (after being in placement for longer than two weeks). The inclusive person-centred Management-Carer-Client ethos (rather than legal and financial); makes O.A. a lovely company to work for.
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Official response from Oxford Aunts Care

28 June 2022
Thank you so much for your lovely feedback! It is great to read that you are happy working with Oxford Aunts and satisfied with three-hour breaks each day and the eight-hour breaks after being in placement for longer than two weeks. We like to ensure that we are always there for the people we care for and our employees. Thank you for choosing Oxford Aunts and for the difference you make to our clients.

Insights into Oxford Aunts Care

Based on 20 survey responses
What people like
  • Inclusive work environment
  • Sense of belonging
  • Clear sense of purpose

Great company to work for. Friendly, helpful employers.

Compared to another company I worked for, I find Oxford Aunts less stressful. I have lots of time off, more than previously experienced and have been the main carer for my client for two years now. It is far easier to be in employed positions than Self employed where I moved around every 2 to 3 weeks and many positions not being suitable. The Care Managers are always available to advise, encourage and support.

Pros

Time off (3 hrs per day + 8 hrs weekly)

Cons

None
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Official response from Oxford Aunts Care

27 June 2022
Thank you so much for your 5 star review, we really appreciate it. We are pleased to hear that you feel you are being offered the necessary support and that you have enough time off to rest as our carers well-being is at the heart of everything we do, that is why we ensure to offer generous breaks.

Supportive and friendly work environment

Great place to work and have had a very good experience working for them. The whole team is very supportive. The training is also to a high standard!

Pros

Supportive team Friendly environment On-going training and progression
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Official response from Oxford Aunts Care

12 May 2022
Thank you so much for taking the time to leave us such a lovely review! At Oxford Aunts we are always there for the people we care for. And we are always there for our colleagues, so it is great to see that you find the work environment friendly and supportive. Thank you for choosing Oxford Aunts.

Meaningful and appreciated

Professional, friendly staff. Helpful and supportive. Totally understanding and have Caregiver's wellbeing at heart. Ability to match Caregiver and Client with remarkable accuracy. Admin and paperwork could be less - prefer online

Pros

Great support
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Official response from Oxford Aunts Care

5 April 2022
Thank you for taking the time to leave us a review. Our carers well-being is extremely important to us and we are so pleased that the team has provided you with the necessary help and support. We love hearing how happy you are working at Oxford Aunts - thank you for being a part of the team!We appreciate that there can be a lot of paperwork and are currently in the process of moving everything online to make this easier for everyone.

Great workplace culture and supportive team

I'm lucky enough to work with a great team of people at Oxford Aunts. I feel listened to, encouraged and very well supported within my role. The office team is really like a family, they are very approachable and I know they will support me if I reach out to them.They've invested in leadership training and also in building a great workplace culture where we're encouraged to share our thoughts and feelings in a positive and open way. Every role has it's challenges, there have been a lot of pressures with working in care during a global pandemic, but I feel the team at OA has really pulled together and supported each other during the challenges.

Pros

Rewarding work, Great teamwork, Supportive management
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Official response from Oxford Aunts Care

22 February 2022
Thank you for taking the time to leave such a lovely review. It's great to read that you feel a sense of belonging and that you are supported and feel listened to. We think we have a great team here at TGCG and know that without all of their hard work we wouldn't be able to provide 'outstanding' care to our clients. Thank you for being a part of what makes us great and for navigating the challenges the pandemic has raised alongside us.

Full on, but rewarding

The days are always busy, repetitive one day and varied another. Flexibility and diversity, along with being proactive brings reward not only to me ,but also to clients. Our workplace culture has united us as a team and increased our awareness when dealing with challenges, stresses that present themselves and feeling safe to "have that conversation" in order to address them. The management are empathetic to listening and supporting the staff because they are approachable and reliable and professional. The hardest part can be challenging long days , but this is not often. Generally the reward is from clients who share how much difference an OA carer like myself has made to their lives.
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Official response from Oxford Aunts Care

22 February 2022
Thank you for being a part of our team and for taking the time to share your review. We are so pleased that you feel well supported and listened to as this is something very important to us. We know how hard you work - thank you for choosing Oxford Aunts and for the difference you make to our clients.

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Best place to work

I would highly recommend anyone to join this amazing company. Been with Oxford aunts 18 months now and I have had nothing but such a good experience with them. Care managers are amazing and overall they are supportive and always there when you need them

Pros

Travel expenses, food, good pay, amazing break times and long days off
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Official response from Oxford Aunts Care

22 February 2022
Thank you for your review and for being a member of our team for the last 18 months! We're delighted to read that you feel supported in your role and you are having such a good experience. We are all about people so it's great to read that you feel Oxford Aunts is a supportive place to work. Keep up the great work!

An excellent organisation to work for with high standards and impactive values

An organisation with high standards and clear values. It is a great place to work with superb leadership and clear communication. What's not to like? if you want to work for an organisation that knows what its about and where it is going then look no further. Join our team at Oxford Aunts!

Pros

An excellent organisation to work for

Cons

nothing that I can think of.
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Official response from Oxford Aunts Care

14 February 2022
Thank you for being a part of our team and for taking the time to leave us a review. It's very important to us that all of our team feels valued and cared for, so it is lovely to read about your experience with Oxford Aunts. We are all in a very privileged position, providing support that enables people to remain living in the homes they love. Thank you for the important role you play in this.

A place where I get to make a real difference

I have worked for Oxford Aunts for a couple of years. There is good leadership in place with a strong culture and set of values. You can see that real effort is made to connect with everyone no matter what role they are in from office staff to carers. No company is perfect but what I like is the genuine effort to put things right or understand how to improve a carers experience, especially when its such a hard job.

Pros

Good, stable company with a team who care about you no matter the job role.

Cons

Working in care! Its hard work no matter where you are so choosing the right company is important.
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Official response from Oxford Aunts Care

14 February 2022
Thank you for taking the time to leave us a review. It's great to read that you feel our values really shine through, which is a very important part of our workplace culture. We are incredibly proud of the difference our team makes to the lives' of our clients - thank you for being a part of our team.

Mostly detached and impersonal

Support is there, if we ask for it. It is seldom offered and quite often, even when asked for, it is slow, ineffective and doesn't provide the level of support required. Salary is reasonable but not adjusted / upgraded when it should be - takes weeks to upgrade and so carer is doing the work but not getting the appropriate pay.

Pros

Good time off

Cons

Management too detached and out of touch
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Official response from Oxford Aunts Care

9 February 2022
Thank you for posting your review. I am really sorry to hear that you feel we are detached and impersonal as we all know how isolating live in care can be and the team at OA genuinely strive to be the exact opposite of that. If you feel you could reach out to either the Registered Manager or myself as the General Manager so that we can talk about your concerns, we would be happy to listen and help. You are absolutely right that you should be rewarded appropriately for your work. As we all know, a client's care level can require change and whilst we always aim to do that as quickly as possible, in some cases we have to do more work with the family and the client to get them to see it. That does not mean that any carer should be let down by that process so come and talk with us and let's work together to achieve a solution.Louise JoslinGeneral Manager

Oxford Aunts cares deeply about their clients but they also care deeply about their employees.

If you are considering live in care for a loved one, or a career in live in care, I highly recommend Oxford Aunts. They are professional, cheerful, with clear communication with clients and employees. You feel supported and valued.

Pros

Longer breaks than other live in care companies. Higher rate than other care companies.
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Official response from Oxford Aunts Care

14 February 2022
Thank you so much for being a part of our team! We are so pleased to read that you feel supported and valued as an employee - our people are at the heart of everything we do and we work very hard to ensure our Carers are well supported in placement. We appreciate that live-in care can be hard at times, which is why we have longer breaks for our carers and 24/7 support. Thank you once again for being a part of our team and the difference you make to our clients. We really appreciate it.

Supportive and caring environment

As a live-in carer, one builds a relationship with the client supporting their individual needs. Oxford Aunts is supportive of their live-in carers, and stays in regular contact with the client and the carer ensuring that the care being done is up-to-date and enables the client to live in their own home with as much quality of life as is possible in their circumstances.

Pros

Get to know people and their individual lives and culture and live in different areas in the UK

Cons

Long hours
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Official response from Oxford Aunts Care

14 February 2022
Thank you for taking the time to leave a review about working with Oxford Aunts. We are so pleased to read that you feel there is a good communication and that you feel supported by your colleagues. We are very proud of the team at Oxford Aunts. Thank you for everything that you do and for being a part of our team.

A great place to work

It's a great place to work.The training is high standard and extremely helpful. I am so happy with how well I'm supported within my job role. Couldn’t recommend a company anymore.

Pros

8 hour break once a week/ 3 hour break daily
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Official response from Oxford Aunts Care

14 February 2022
Thank you for your great review! We are so pleased to hear you found our training helpful and to a high standard. We love hearing how happy you are in your role, thank you for being a part of our team!

Deserved Reputation

Having worked previously in the NHS, I was aware of the excellent reputation Oxford Aunts have. It is well deserved. I applied straight away when I saw the advert because I wanted to work somewhere where the staff and the Clients were valued. I am not disappointed. The team work is wonderful and so is the work ethic. Would definitely recommend Oxford Aunts as an Employer.

Pros

Good pay, Good support network, person centred care, honesty

Cons

Long hours (but worth it and rewarded)
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Comment

 – 14 June 2021
Thank you for your lovely review. We are very pleased to read that you feel supported and valued - they are two things that are very important to us at Oxford Aunts. Thank you for being a part of our team and for everything that you do to help us keep our clients staying safe in their own homes.

Excellent employer

Supportive, responsive and reliable employer. Good pay and excellent training is available for everyone. As a person form ethnic minority group I feel included, fully supported and valued.

Pros

excellent pay and training

Cons

At times can be stressful
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Comment

 – 11 June 2021
Thank you for taking the time to share your experiences of working with Oxford Aunts. It is incredibly important to us that our team feels well supported and valued, so we were pleased to read that you experience this in your role. We would encourage you to speak with your line manager if you ever felt there was additional support that you might need. Thank you for being a part of our team and for the different you help us make to our clients.

Experienced and well-managed company

Well-established care provider that I feel privileged to work for. Great care is taken in making members of staff (from office staff to carers) feel comfortable and able to have honest, open conversations day-to-day. The team is passionate about providing support as well as the best live-in care possible.

Pros

Culture, transparent & supportive management, work-life balance

Cons

N/a
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Comment

 – 11 June 2021
Thank you for taking the time to leave your review. It was lovely to read that you feel well supported in your role and that our passion for providing the best care really shines through. Thank you for being a part of our team and for helping us to deliver the very best care to our clients.

A company with a lot of experience in care

Great company that really cares about their staff and clients. They've been running in oxfordshire for a long time and really know their stuff! Lots of people in the management team with great experience in the sector and they really care for their carers. Everyone that I have come into contact with is very passionate about providing the best care and support to help clients stay in their own homes and communities. I feel very proud to be working alongside the team at oxford aunts.

Pros

company culture, supportive management

Cons

none that I have experienced
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Comment

 – 5 August 2021
Thank you for taking the time to leave us a review. We are so pleased to read that you feel supported by management and that everyone's passion about providing the best care possible really shines through. Thank you for being a part of our team.

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Overall rating

Based on 27 reviews

Ratings by category

4.2 out of 5 stars for Work/Life Balance
4.4 out of 5 stars for Salary/Benefits
4.4 out of 5 stars for Job security/advancement
4.4 out of 5 stars for Management
4.5 out of 5 stars for Culture

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