Happiness score is 60 out of 100
4.2 out of 5 stars.
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PDSA Careers and Employment

Work happiness
Scores based on about 13 responses to Indeed's survey on work happiness
Work Happiness Score
Do people feel happy at work most of the time?
Above average
Do people feel their work has a clear sense of purpose?
Above average
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    John Smith
  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    £100m to £500m
  • Industry
    Non-profit & NGO
Learn more


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Salary estimated from 1.3K employees, users, and past and present job advertisements on Indeed.

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Rating overview

Rating is calculated based on 706 reviews and is evolving.


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Work-life balance


Receptionist in Cardiff
on 12 April 2021
Rewarding place to work
My colleagues were lovely and my manager was very supportive. There was flexibility to swap shifts and duties and I learnt a lot about animal welfare. It could get very hectic but everyone worked together and it was rewarding to know you are helping animals.
Retail Assistant (Volunteer) in Leeds
on 23 March 2021
If anyone’s thinking of volunteering with the PDSA charity I would 100% recommend it. It’s helped me build my confidence and gain extremely valuable skills which can be used when apply for future jobs.
Night Shift Worker in Scotland
on 23 March 2021
Rewarding but lacking progression and support
While this job may be rewarding at times it must be understood that working night shift for the PDSA you will either be working alone or with an entirely different team meaning that communication with your PDSA colleagues/management can be difficult.Furthermore, there are no opportunities for progression in an Out of Hours post and due to the nature of the job you will consistently encounter unpleasant people that will abuse the charities kindness and services; there will be very little enforcement of rules and regulations made by the organisation and the policies are filled with loopholes allowing abuse of the system, this in turn makes an independent, lone working, out of hours role incredibly difficult as you have no managerial support while on shift and when support is requested it is often not upheld.Moreover, due to the PDSA being a non government funded charity they rely solely on support from the general public. While this may be admirable it does in turn make the organisation very afraid of bad publicity. This, and the presence of GDPR, means that welfare/abuse cases will often go unresolved.You also do not get typical Annual Leave/Holiday; I would best describe what you get not as Annual Leave but instead as "convoluted shift swaps".You may be requested to attend unpaid staff meetings on your days off work simply in order to communicate as a team due to the fact that in an out of hours role there is no way to have a "staff meeting" as you are the only PDSA staff member present.Lastly, due to Covid-19, methods of working have drastically changed, understandably, meaning interaction with pets and the care of them is currently somewhat non-existent; as a result of this you are essentially an emergency call handler/cleaner.In saying this, if you are strong willed, very prioritised and wanting to try and make a positive impact on the welfare of pets in the UK then you may be well suited to a role such as this.
Receptionist/Administrator in Cardiff
on 19 March 2021
Very busy and stressful
Very stressful, busy and demanding job. Colleagues all lovely but some management not so good. If your face fits you’ll be ok. Loved the job, just not management. If on reception no area to progress anywhere and no flexibility with the hours.
Veterinary Care Assistant (Bank) in Portsmouth, Hampshire
on 17 March 2021
Fast paced but professional and fun
I've not been working for the PDSA for long but I am enjoying myself. The staff are nice and have made me feel welcome. I have learned a lot already and everyone has been very patient. My roles and responsibilities are what I expected and I am enjoying each role. I enjoy my shifts meeting the clients and their animals.
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Questions and answers

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Interview insights

Insights from 122 Indeed users who have interviewed with PDSA within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Interview questions

Why are you applying to work at PDSA?

Shared on 26 October 2019

What Skills can you Bring to PDSA?

Shared on 6 July 2019

If you like it and if you enjoy it there

Shared on 6 May 2018
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