Pets at Home
Happiness score is 42 out of 100
3.4 out of 5 stars.
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Pets at Home Careers and Employment

Work happiness

Scores based on about 154 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they often learn something at work?

About the company

  • CEO
    Peter Pritchard
    approve of Peter Pritchard's performance
  • Founded
  • Company size
    5,001 to 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Retail & Wholesale
  • Link
    Pets at Home website
Learn more


Salary estimated from 2.2K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 943 reviews and is evolving.



Customer Service Assistant in Southampton, Hampshire
on 15 May 2022
Easy money, miserable job.
Was a very easy company to advance into management, in less than a year I was being put onto courses to be an assistant manager. Pay was great, but KPI's make work miserable, there constantly being pushed on you if your not achieving and it means that good customer service gets pushed aside to force KPI's on customers.
Customer Service Advisor in Remote
on 13 May 2022
Temporary contract which isn’t too obvious on description & the pay should be higher in my opinion. I enjoy my job though, I feel apart of the team like my manager & feel supported & enjoy working from home & like the company in itself.
Store Manager in Bedfordshire
on 12 May 2022
Classic Retail experience
You get what you expect with working for pets at home, as you would with any retailer, can be some long hours and the usual rude customers but day to day is generally smooth. The main sell over other retail work is the animals, caring for them and educating the public is rewarding as well as all the charity work they do. During COVID lockdown company was very supportive, but unfortunately the job isn't very satisfying and can get repetitive.
Dog Groomer in Sheffield, South Yorkshire
on 11 May 2022
Stressful, not supportive, depressing
Day to day is very stressful. Your are expected to groom back to back as well as answer the phone, book dogs in and out, clean, paperwork, diary keeping, hit targets, sell add ons.. all at the same time. You will groom right up until closing and the salon is expected to be spotless, so often you will leave late and not get paid for it. You are not given any support to progress within the company unless you are the managers best friend. The atmosphere is tense all the time in the salon and the shop floor as nobody is happy or motivated to work because store management and higher area management have sucked the life out of you. In our salon we had no salon manager for 3 years and was never thanked for keeping the salon afloat and always expected to do things which were not in our job role, with NO support from management. Only positive are the people i worked with at my level.
Store Colleague in England
on 11 May 2022
Almost no work life balance as the Rotas contain zero consistency. Often made to compete against each other to hit the targets. Typical good and bad like every workplace. Can be very cliquey.

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Questions and answers

People have asked 166 questions about working at Pets at Home. See the answers, explore popular topics and discover unique insights from Pets at Home employees.

See questions about:

  • Work from Home
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  • Interviews
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  • Working Environment
  • Job Opportunities
  • Working Culture
  • Benefits
  • Shifts
  • Work Life Balance

Interview insights

Insights from 858 Indeed users who have interviewed with Pets at Home within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

If you have a slight phobia of snakes and spiders can you work at pets at home?

Shared on 14 September 2020

How many days do you have to work a week??

Shared on 7 April 2019

Are you flexible to work every day of the year including Christmas day, New Year's day, Bank Holidays etc.

Shared on 31 March 2019

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