Pharmacy2U Ltd Employee Reviews

They have given me the opportunity to provide me for an education but the only disappointing thing is that they care a lot about results. They just want your to get the work done, they don’t really care about the wellbeing of the employees

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Not productive

Picker/Packer (Former Employee) - Ls14 - 22 November 2023

The job is very hard with a low pay. You work and they still take the 30mins break off your salary. You have to dealt with back ache and if not careful you end up spending all the money you earn on your health. Plus some of their staff trying to lord over you.

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Not a nice place to work

Customer Service Advisor (Former Employee) - Leeds, West Yorkshire - 19 October 2023

I worked here previously and I can honestly say I don't think it's a great place to work. The staff were bullies and after I reported this to higher management this only made things worse and I was not only subjected to name calling but it was so bad that I actually didn't want to turn up most days out of fear and anxiety. Please avoid it's not worth it at all to be under so much stress for low pay

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Good

Covid Marshall (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 17 August 2023

Really Enjoyed it just a shame the contract came to an end. Was probably the best job I ever had. Considering the circumstances of COVID at the time

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Productive and fun workplace

Sales Assistant (Former Employee) - Belfast, County Antrim - 16 August 2023

Management is good really care about salespeople mental health. Workplace culture was always positive but could depend on people you work with on shift

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Insights into Pharmacy2U Ltd

Based on 46 survey responses

What people like

Feeling of personal appreciation
Clear sense of purpose
Ability to meet personal goals

Areas for improvement

Sense of belonging
Fair pay for job
Energising work tasks

Lovely place to work

Recruitment Manager (Current Employee) - Leeds, West Yorkshire - 14 August 2023

Great people who want to do their best, fun atmosphere and everyone looks out for each other. Lovely offices with free parking, free fruit on a Tuesday and generally just a lovely, friendly atmosphere

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Poor organisation

Covid Marshall (Former Employee) - Leeds, West Yorkshire - 23 May 2023

No communication, slow response to issues and emails, lack of management and concerns never addressed in a respectful way. Extremely stressful and no job security

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Dreadful

Office Administrator (Former Employee) - Leeds - 23 March 2023

Poorly ran, appalling communication of business performance and dire office culture leading to low morale. Lots of promises made but fail to happen. Very old fashioned way of working for an online business. Embarrassing Place toWork.

Pros

Ok pay

Cons

See review

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Official response from Pharmacy2U Ltd

24 March 2023

Thank you for taking the time to reach out. I am really sorry to hear of the problems you describe. I'd be keen to chat with you further on these, if you'd like to get in touch amy.green@pharmacy2u.co.uk Regards, Amy

Fun work place

Sales Assistant (Former Employee) - London - 5 March 2023

Very good company to work for , I can only find benefits for this company . I worked here for over a year and I can see only benefits . Would recommend everyone

Pros

All good

Cons

No prons

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Official response from Pharmacy2U Ltd

24 March 2023

Thanks for your review. We're so pleased you enjoy working here! Kind Regards, Amy

Lacked direction, no job security or satisfaction

Regional Clinical Lead & Vaccinator (Former Employee) - North West - 19 February 2023

Seemed ok at first but then began to see that it was shoddily run. Management had no experience and clincians treated disrepectfully.Pension was poor also

Pros

Pay was reasonable

Cons

Long hours

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Official response from Pharmacy2U Ltd

24 March 2023

Hello, thank you for your review. I am sorry to hear of the issues you describe. Please don't hesitate to get in touch if you would like to discuss further amy.green@pharmacy2u.co.uk

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Decent place to work

Production Operative (Former Employee) - Leeds, West Yorkshire - 5 February 2023

Work is easy its a quiet place to work most people are nice and friendly in there I would recommend if you need Job you can do three different shifts

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Official response from Pharmacy2U Ltd

24 March 2023

Thank you for taking the time to place a review! We're so pleased that you enjoy working here. Kind Regards Amy Green - Recruitment Manager

Friendly place to work

Recruitment Administrator (Former Employee) - Leeds, West Yorkshire - 27 January 2023

Training was great and was able to understand the task of the job with the training provided by the team. Understood what need to be complete first before moving onto other tasks. Management was good. The most enjoyable part of the job was the people that you worked with making it enjoyable to come to work.

Pros

Friendly people, fresh fruit on a wednesday

Cons

car parking, public transport

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Official response from Pharmacy2U Ltd

24 March 2023

Thanks for your review, we're so pleased you enjoyed working here! Regards HR

Made redundant

Health Care Practitioner (Former Employee) - United Kingdom - 23 December 2022

The company employed so many nurses, pharmacists and even GP so they can provide flu jabs, covid vaccines and BP service but once the season for Covid and flu finished they were made redundant so Pharmacy2U is not a reliable company to work for if you have family or mortgage!Very disappointed!

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Official response from Pharmacy2U Ltd

28 December 2022

Hello, thankyou for taking the time to leave a review. Unfortunately following a recent review some of our services were closed, which regrettably meant that some redundancies were made. We do wish you all the best for your future employment.

Pharmacy2U

Marshal (Former Employee) - Anywhere - 22 December 2022

Productivity and profit more important that making improvements to fulfil good working environment. Inappropriate equipment and lack of funds for professional cleaning on siteFalse promises of full time contracts knowing full well this would not come to fruition. Betrayal and dishonesty from management. Unqualified taking charge of health professionals Need to be make some drastic changes to compete on the service sector otherwise is prescriptions only for this company

Pros

Not much

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Official response from Pharmacy2U Ltd

23 December 2022

I am sorry to hear of your negative experience at P2U. We have qualified staff overseeing all of our HCP's, and we run our sites to the highest standards. Should you wish to discuss your concerns further you can reach me on amy.green@pharmacy2u.co.uk Kind Regards Amy Green Recruitment Manager

Avoid at all costs

Customer Assistant (Former Employee) - Hopeman, Moray - 2 December 2022

If you want to be stressed, depressed and underpaid this is the place to be. Paid unfairly for the work you do. Have to suck up to get anywhere. Guilt tripped into working overtime before a bank holiday. No progression. ‘Clicky’ environment and not felt included. No benefit for working in an harder department

Pros

Non

Cons

Too many

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Don't even think about it.

Warehouse Operative (Former Employee) - Leeds - 9 November 2022

I have worked for this company for a while and it is an appalling environment to be in.You will receive little to no support, and any concerns raised were brushed off. The pay is a big joke, and they often force their employees to do overtime.

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Official response from Pharmacy2U Ltd

21 November 2022

Thanks for taking the time to leave a review. We recently have made some changes in your area, in which we are confident will make a difference to our staff. Kind Regards Amy Green, Recruitment Manager

I’d avoid…

Customer Service Advisor (Current Employee) - Leeds - 9 November 2022

Not enjoying working at pharmacy2u.Interview was easy and they offered me the position only half an hour after I left the interview which should of been a red flag but nonetheless, I accepted the job. Training was fine, could be more in depth, they took too long going over the ‘fluffy’ stuff which is just common sense and not enough time on actually how to do the job, no live call listening on the call floor which would of been beneficial. You’re very much put in the deep end, they only have about 30 customer service advisors for nearly half a million customers!!! So the phone line queue is normally at 100+ customers all day, everyday, waiting to speak to an advisor. They always close the phone lines because we’re too busy so no more customers can join the queue to be able to speak to an advisor. It’s very stressful and pressured because of this, they’re also really strict about the targets, how quickly you take calls, how long you take in after call work etc, you’re constantly getting feedback about things you’ve done ‘wrong’ so it’s a very negative environment, they should just be grateful for the staff that they have rather than picking on the staff for every single, little thing and making you work like robots, call after call after call. They will force you to do overtime as well.

Pros

Free fruit on a Wednesday I guess

Cons

Negative, strict environment, hardly any staff, too busy, stressful and pressured and it’s just boring as well

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Official response from Pharmacy2U Ltd

14 November 2022

Thank you for your review. We have grown recently, and as such are seeing a large volume of calls. We have the staff to meet demand, and have just taken on a further cohort today, who, like all our new starters will enter into an intense training programme, to equip them to support our customers. I would be keen to discuss these points with you further - you can email me amy.green@pharmacy2u.co.uk Kind Regards - Amy Recruitment Manager

Wouldn’t touch this place at all

Warehouse Operative (Current Employee) - Leeds - 29 October 2022

Top management are all about taking workers for granted never think of the staff always expecting the workers to work over which they are forced to do they don’t have a choice

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Official response from Pharmacy2U Ltd

14 November 2022

Hello - really sorry to hear of these issues. We have recently made some changes in your area. I am hoping these will have a positive effect. I am keen to chat with you to understand the points you raise further. Please get in touch amy.green@pharmacy2u.co.uk

Good peers not so good supervisors

Runner/ picker (Former Employee) - Leeds - 25 October 2022

Always short on staff as no one likes to stay for obvious reasons. This means other people have to pick up lots of other jobs, the management are as you would expect, supervisors on the other hand are pretty terrible besides a hand full. Decent enough for a few weeks but not long term or even more than 4-5 months. Oh and they hated giving contacts. The work life balance was horrific I had a better one when I was deployed in a 3rd world country.

Pros

Friendly peers

Cons

Most things

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Official response from Pharmacy2U Ltd

14 November 2022

Hello - thank you for taking the time to review P2U. I am sorry to hear of the concerns raised. I am happy to discuss these in more detail with you if you would like to get in touch? Amy.Green@pharmacy2u.co.uk Kind Regards, Amy Recruitment Manager

Stressful and under appreciated

Customer Advisor (Former Employee) - Leeds, West Yorkshire - 13 October 2022

You are expected to hit ridiculous targets and there is not a lot of appreciation from management. When they are in need of overtime you are expected to do this, they don’t like the word no. Not very understanding of mental health needs. You definitely do not get paid enough to be spoken to how you do by both staff and customers. Avoid at all costs.

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Official response from Pharmacy2U Ltd

1 November 2022

We are really sorry to hear of the situation that you describe, its not the sort of culture we want at P2U. if you would like to discuss these points further, please get in touch Amy.Green@pharmacy2u.co.uk

Bad Management

Regional vaccinator (Former Employee) - West Midlands - 28 July 2022

I worked for this company for 10 months vaccinating at various sites. Initially was told that Health Hubs would be opening post vaccinating but this did not happen.The company decided to make redundancies and you had to 'prove your worth' by email, not even face to face. I was one of the first HCP'S to work for them and felt that I was a very good worker but to my shock, I was made redundant. In hindsight, this company does not like anyone that has an opinion and I was not happy to extend my daily commute to more than 4 hrs on top of a 12hr shift, as requested by them. Those staff that said nothing were kept on, there was no compromise.It's a shame as I enjoyed the role even though the pay was not great. They tend to look after the Pharmacists but we're not very good at supporting their HCP'S. No managerial support.