Work wellbeing score is 63 out of 100
2.5 out of 5 stars.
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Phoenix Medical Supplies Employee Reviews

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Location
United Kingdom45 reviews

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2.7Work-life balance
2.4Pay & benefits
2.3Job security & advancement
2.2Management
2.3Culture

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Busy workplace n Management could be Better

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Sort Totes n then Load Van. Delivering usually over 100 items n then do Afternoon Route. More Work taken on n Not Given more time to do them. Commute in Van so Costs there.Some Routes harder than others but if your Face Fits your okay.Agency sometimes treated better than Employed Staff

Pros

No Commuting Costs

Cons

Overworked n Under paid
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Worst place I've ever worked

From day 1 your just a number to get the work out as quick as possible. Work is put on the line in a hurry. Shelfs and storage never has anything I stock never get holidays when you want them. Pay is the lowest in runcorn. The opened a new phoenix medical in Wakefield but they can't get employees because of how low the pay is your forced to work Sundays even though government guide lines tell you that you can opt out but they don't tell you that work sometimes very demanding but I just got on with it I was of due to being sick and got the sack I was gutted but yet there's people in there who are of for longer times than me and they kept there job. Please avoid this place it has ruid my life at home working there and the pressure of the job and low pay didn't help

Pros

Nothing

Cons

Nothing
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Insights into Phoenix Medical Supplies

Based on 28 survey responses
What people like
  • Ability to meet personal goals
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Support from manager

Productive and fun place to work

Good atmosphere. Can be a very busy and demanding workplace. One big massive family always a plus. Management are very good they are fair and give everybody the same chances. Fast paced, you must be able to work independently if you can’t this isn’t the job for you

Pros

Work alone no route changes

Cons

Long hours/ poor work life balance
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Official response from Phoenix Medical Supplies

14 June 2023
Thank you for taking the time to feedback , we are pleased you find the work fun and have a fair manager , always great to hear. We really appreciate the extra our colleagues do to ensure patients get their medication on time.

Worked like a dog

You may be lucky and get a good run where you can finish your day on time. Upper management doesn't care as long as you don't complain. Don't expect any help from them unless your face fits or you lick boots.Always running bare bones staff in warehouse so they can save their budget and get a good bonus (typical management) so expect to help out, just because you're gonna work more unpaid hours otherwise.

Pros

The guys on the ground, usually have a good laugh in the mornings, Take work van home so save on fuel costs

Cons

Work more than you should for no extra, what lunch? Timed on everything you do
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Official response from Phoenix Medical Supplies

14 June 2023
Thank you for taking the time to feedback . We are sorry to hear that you felt you were required to go without lunch, it is important you take the break .

Poor Training and Poor Management

Yob culture in the Warehouse.Poor Managers.No interest in employee or Health and Safety for employee.Pay a token gesture to employee needs which satisfied there upper management they are doing a good job. Traing extremely poor.HR act interested but have no authority or power.

Pros

None

Cons

No value in warehouse employee
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Official response from Phoenix Medical Supplies

31 January 2023
Thank you for taking the time to write some feedback on your perceptions, we would value the opportunity to discuss this further as we pride ourselves on inducting and training new colleagues to a high standard. Feel free to email or call us to arrange further dialogue .

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Would think twice

Not a good company to work for. Seen as just a number and dont really care about your health, well-being or home life. Higher management are very out of touch with reality and all the hard work the workers actually put in. Your thought no better of for working hard and they only care about figures, their bonuses or throwing each other under the bus. Colleagues are good to get on with, they are the ones who make the job worthwhile. Pay is ok, not the best but not the worse either. Hours are ok.
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Official response from Phoenix Medical Supplies

13 December 2022
We are sorry to hear about your experience of working with us and want to thank you for bringing this to our attention. If you would like to talk in more detail about your thoughts, thus enabling us to improve perceptions, we would be happy to discuss and learn from this.

Not great

It's faced paced. However, on specific days they still finish very late. The day shift don't finish all of their work so evening is required to finish it. No matter how late that may be. The management is constantly on peoples backs about pick rates, new people are constantly joining and leaving.

Pros

people are friendly

Cons

very repetitive
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Official response from Phoenix Medical Supplies

13 December 2022
Thank you for taking time to leave your feedback, we are sorry to hear you have not had the greatest of experiences with us. Warehouse Operative roles are quite transient by nature which does put pressure on the depots, but we would value listening to any ideas you have that would help us improve.

Unsupportive

management in this place is horrendous, laughable if that. the only way you'll get anywhere in this business if is you are friends with someone high up if not, don't bother worked there for 2 years and got let go because I wanted to go onto a Flexi contract because of university if you are a student stay away absolutely no work-life balance, they don't let you leave when you shift is over and expect everyone to do least 1 hour of over time on the 2-10 shift and won't pay overtime rate until you've done over 36 hours. stay away from this place
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Long days . Salaried so overtime is unpaid.

Impossible routes unless you’re one of the chosen few . Expect you to work through break because there is no one in warehouse to sort deliveries.Rarely able to start second run on time waiting for goods upto 1/2 hour after spending break loading van. Add drops to route that are miles away and just say you need to start earlier to accommodate them . Have to return to base in own time if delivery failed or refused.
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Official response from Phoenix Medical Supplies

13 December 2022
Thank you for taking the time to feedback to us. Don't hesitate to give us some more detail to enable us to improve.

Gotten worse over the years

I’ve worked at Phoenix for a decade and I can say from experience, this place isn’t somewhere you should be working. This place used to run really well compared to how it is now. Management, although still useless, tried to make Phoenix better and compared to management now, did a fairly good job. The company made half the warehouse redundant due to the lower volume of work but since covid happened, the warehouse has seen a massive increase.Due to the volume of work, everyone in the warehouse is stressed out to the point where the loyal, well trained employees are leaving because they’re fed up of doing other peoples jobs. We then get more staff joining who are untrained and have no idea how to work the warehouse. We can’t even train the new staff because we don’t have the necessary trained staff nor the time to train them! The past two years has been nothing but stress, anxiety and a complete breakdown in teamwork. Oh yeah, and the pay is rubbish.
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Official response from Phoenix Medical Supplies

8 August 2022
Thank you for taking time to leave your thoughts , we are sorry you feel this way and would welcome you getting in touch with either your line manager of HR ( OD team) to listen further to your feedback , thus enabling us to make any improvements.

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Boring for 3 hours no work

Worse company to work for you have no work for 3 hours they expect you to find other work in the warehouse when their is nothing to do you work total of 5 hours instead of 8 hours the management is poor
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Official response from Phoenix Medical Supplies

8 August 2022
We are sorry to hear that you felt there was not enough work to do, which is not our current experience. Due to high volumes in work we are currently actively recruiting both drivers and warehouse colleagues.

Warehouse operativ

It’s a toxic environment and unpleasant work place to be in. If I had another option I’d not of went there. Lack of respect from management. Mafias if ethnic groups like a prison

Pros

Nothing

Cons

Finishing late. Low payment. No respect. Management lack leaders. Team leaders can’t speak English.
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Worst Management I Have Ever Come Across

The work is fine, and I'm lucky to be on a shift full of good people, unlike the other shift. Unfortunately the supervisor has no patience and cannot understand why he ends up in arguments with other workers when he causes the troubles himself. This occurs too many times in the workplace.

Pros

Mostly good work colleagues.

Cons

Useless management who will wriggle out of doing their job properly.
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Official response from Phoenix Medical Supplies

8 August 2022
We are really sorry to hear your comments , feel free to make contact with your senior line manager or HR should you have any further feedback.

Not a good place to work management is shocking at there jobs.

I've worked in a few places in my days but I've never worked in a more shocking place than this they seem to make rules up as they go along rules for different people the management is a total disgrace couldn't run a bath never mind a business I'd urge anyone who even thinks of applying to just don't they Don't respect their workers. Also the training is non-existent.
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Official response from Phoenix Medical Supplies

8 August 2022
We are sorry to hear you feel this way and have missed out on the very comprehensive training we offer. We provide a corporate and local induction , alongside a variety of competency based training sessions as well as access to continuing professional development including but not limited to Apprenticeships .

Productive and learning environment

Very good place with very nice people that want you learning well to make your job or work easier.You have a chance to grow up profissional and apply to new vacancy when position opens

Pros

Free small breakfast
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Worst place to work

I seriously wouldn't recommend anyone working at phoenix healthcare the management is poor and favoritism & rasicm is a regular commonplace. Id avoid at all costs!
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Wouldn’t waste your time

The place is setup for friends of friends they have brought friends from overseas to work so they always get priority from the manager. If you like being pushed aside and told you will do one thing then when you arrive to work you have a whole new route. Avoid like the plague.
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Official response from Phoenix Medical Supplies

11 August 2022
Thank you for your feedback , we are sorry to hear you felt this way. We endeavor to recruit from all cultures, race, sex and religions, as part of your EDI promise and depots colleagues tend to represent the local community. The routes sometimes have to change due to Customer Orders and Demand. Good luck in your future role.

Warehouse operative

Good company. Managment a bit lost and care just about profit, nice colleagues. Day to day more tasks and no one recognises hard work. Targets hardly achievable.

Pros

Security of job

Cons

Managment
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Good bunch of drivers and goods in colleagues.

Can be long and heavy, boxes and totes. The hardest part of the job is to get management to listen. The most enjoyable part is when you leave the warehouse and get on the road

Pros

You take company van home

Cons

Not allowed to use the van for personal purposes
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Physical but total job safety.

I've worked here for 13 years and can honestly say its the most secure job I've worked at because of the nature of the business. I've worked hard and I do feel I have the respect of senior staff. Whom I get on well with .

Pros

Job security.

Cons

Can be physical
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Incompetent Management. No work/life balance.

I have never seen a more incompetent management team anywhere else I have worked. These people are clueless when it comes to the needs of their staff - especially drivers. Training is minimal and it's purely the luck of the draw to be partnered with a driver who actually cares enough to help a new recruit to succeed, though there are few good ones. There is no work/life balance and 52-1/2 hours weekly is really draining. There is a high turnover of drivers for obvious reasons and new recruits frequently decide after a few days that the poor rate of pay is not worth the long working hours and stressful conditions. Unless you are desperate for work, avoid this mob!
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Overall rating

Based on 45 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.4 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
2.2 out of 5 stars for Management
2.3 out of 5 stars for Culture

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